[rt-users] How to run standalone_http in debugger

I am trying to debug some of my custom Scrips. When I run standalone_httpd directly, and piping an email message into rt-mailgate everything is OK. But if I run standalone_httpd in the Perl debugger (perl -d standalone_httpd), and pressing 'c'(continue) in the debugger, my request just seems to

[rt-users] Per-user setting of NotifyActor

In the Done section of this page http://wiki.bestpractical.com/view/WishList, it says: Per user NotifyActor option * RT-3.7 Does this mean that this setting can be configured per-user? If so, how? - Vegard V - ___

Re: [rt-users] simple web script to fill link values to from db

On Tue, 4 May 2010 09:34:43 -0400 Michael W. Lucas mwlu...@blackhelicopters.org wrote: Hi, We're running RT 3.8.6 with postgresql on FreeBSD 8. I have a set of outside databases I'd like to extract some RT custom field values from: circuit IDs, services, etc. This seems like it would be

Re: [rt-users] RT 4 - install on Debian Squeeze

On Wed, 18 May 2011 23:08:59 +0200 Alexander Finger a...@genevainformation.ch wrote: If you want to keep your install clean, try to install the necessary modules using apt-get instead of using fixdeps. Good advice. Here are some oneliners from my personal notes on installing RT. These

[rt-users] Rights problem in RT

We have noticed that some pages in our RT-3.8.8 installation have started to load slowly. It turns out that on pages which presents a menu for Ticket Owner, the menu has become much larger than it used to be. It is now populated with thousands of entries! Almost equal to the total number of users

[rt-users] Linking foreign tickets to RT tickets

We would like to implement automatic handling of email messages with foreign tickets in our RT installation. When we get an email message containing a foreign ticket-id, we will create a new RT ticket in our system, taken special care to register the foreign ticket-id. When we get an email

[rt-users] Slow query on CFs

A RT (TicketSQL) query like this: Queue = 'drift' AND ( Status = 'new' or Status = 'open' or Status = 'stalled' ) AND ( CF.{utstyr} = 'ufisaweb.uninett.no' OR CF.{utstyr} = 'dss2.uninett.no' OR CF.{utstyr} = 'myrhauk.uninett.no' OR CF.{utstyr} = 'angel.uninett.no' OR CF.{utstyr} =

Re: [rt-users] Slow query on CFs

On Tue, 4 Jun 2013 17:30:02 +0400 Ruslan Zakirov r...@bestpractical.com wrote: Hi, It's not a bug, but missing feature. Hm, ok. This problem makes searching for multiple values in CFs unusable for our purposes. I would like to help in getting it fixed. For now I have worked around it by

Re: [rt-users] Slow query on CFs

On Tue, 04 Jun 2013 07:47:02 -0700 Thomas Sibley t...@bestpractical.com wrote: I'm sure you've considered this, but I have to ask: Could you simplify most of the CF conditions with CF.{utstyr} ENDSWITH '.uninett.no'? Thanks for the suggestion, but no, that will not give me the result I am

[rt-users] Tip on making mailto-links from transactions

I just added the following to the wiki: I hate using a web browser for composing mail. I much prefer to use my regular email client when responding to RT tickets. However, browsing ticket history is better done in a web brower. I wanted to combine these needs. Using the brilliant

[rt-users] Having 'On Correspond Notify Owner' as default

I added a scrip 'On Correspond Notify Owner', that notifies the owner of a ticket when he/she is *not* among the AdminCCs. The change was simple enough to add. The default behaviour seems counter-intuitive. Are there any good reasons for not doing this be default? - Vegard V -

[rt-users] Automatic generation of RTAddressRegexp, is that feasible ?

One of the things I find cumbersome when establishing/removing RT Queues, is to update the RTAddressRegexp variable. I hacked the script generate-rtaddresregexp so that I can supply a set of extra email addresses which our RT queues are accessible via. Whenever we add a queue, I temporarily

Re: [rt-users] Report for original queue count

On Tue, 6 Jan 2015 14:36:32 -0500 Hamilton T. Preston hamiltontpres...@gmail.com wrote: How would I write a report to count the number of tickets created in a queue? Many of our tickets are moved to other queues and I don't know how to get counts on the original queue the ticket was created

Re: [rt-users] Duplicate ticket detection at OnCreate

On Thu, 22 Jan 2015 16:48:13 -0500 Kevin Falcone falc...@bestpractical.com wrote: Heck, you could filter at the mail level using bin/rt to search for tickets and blackhole mail from getting to RT if you find tickets with the same subject. Yes, we do exactly that for a similar case, it works

Re: [rt-users] Report for original queue count

On Thu, 22 Jan 2015 16:34:50 -0500 Kevin Falcone falc...@bestpractical.com wrote: On Thu, Jan 22, 2015 at 11:25:28AM +0100, Vegard Vesterheim wrote: my $ticket = RT::Ticket-new($user); while (my $t = $objs-Next) { $ticket-Load ($t-ObjectId); } You may appreciate my $ticket = $t-Object

Re: [rt-users] Alternative GUIs for RT?

On Wed, 1 Jun 2016 15:17:15 +0200 Christian Loos <cl...@netcologne.de> wrote: > Am 01.06.2016 um 11:53 schrieb Vegard Vesterheim: >> I tried to register a new User Custom Field, naming the Field >> 'PreferEditDisplay', and allowing two values for the field: 'Edit' or

Re: [rt-users] Alternative GUIs for RT?

On Wed, 1 Jun 2016 12:01:10 +0200 Emmanuel Lacour <elac...@easter-eggs.com> wrote: > Le 01/06/2016 11:53, Vegard Vesterheim a écrit : >> >> >> I tried to register a new User Custom Field, naming the Field >> 'PreferEditDisplay', and allowing two values for the

Re: [rt-users] Alternative GUIs for RT?

On Thu, 10 Mar 2016 14:36:12 +0100 Vegard Vesterheim <vegard.vesterh...@uninett.no> wrote: > Some of our users find the RT web gui complex, and also ineffective for > some use-cases. I have been tasked to investigate alternative GUIs > for RT. > > The "criticism"

[rt-users] Alternative GUIs for RT?

Some of our users find the RT web gui complex, and also ineffective for some use-cases. I have been tasked to investigate alternative GUIs for RT. The "criticism" relates to the fact that some fields are irrelevant for some users and should be possible to suppress, and also that the default

Re: [rt-users] Making original email a true attachment in AdminCC notifications

On Tue, 14 Jun 2011 15:22:56 -0400 Kevin Falcone wrote: > On Tue, Jun 14, 2011 at 01:26:38PM -0400, Paul Fincher wrote: >>I have been looking into changing the notification emails that are >> delivered to AdminCcs >>when a ticket is created to have the

Re: [rt-users] Alternative GUIs for RT?

On Thu, 31 Mar 2016 17:44:55 +0200 akos.to...@docca.hu wrote: > We don't know if our coding style and quality is okay for RT or not, and we > are not familiar how to share this plugins on github or so. So we use these > in house, but we could give you access to our test system, you can try it, >

Re: [rt-users] saved search as a drag and drop board (kanban ajax)

On Wed, 31 Aug 2016 23:15:57 +0200 akos.to...@docca.hu wrote: > If anyone interested, just let us know - to give us more motivation :) This looks very interesting. Please keep us posted about the progress. -- - Vegard V - - RT 4.4 and RTIR training sessions, and a new workshop day!