invoice queue
instead of resolving it and handle it manaully.
Was that helpful?
--
roger [EMAIL PROTECTED]
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((eval 801):1)
[Fri Apr 18 19:47:13 2008] [warning]: (Missing operator )
I wouldn't want to swear to it, but I suspect these last two errors
point to a problem in your scrips.
TTFN
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roger [EMAIL PROTECTED]
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I'm running Makefile.pm to
install RTFM 2.1.40, and getting an error message:
Cannot find the
location of RT.pm that defines $RT::LocalPath in: inc
/usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7
/usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi
Since upgrading from RT 3.5 to 3.6.3 I've been having problems with some
of the Statistics reports.
The major problem is that two of the reports don't appear when invoked.
The chart box is blank. The reports are Tickets by status per day,
Time to Resolve tickets by Queue.
A minor problem
subscribe
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at
Hi! I'd like a copy of your improved package too.
I tried to introduce the fix you mentioned in your post dated July 18,
2006. My copy of index.html doesn't have the end of table around line
146. It's around line 83, and there is a / between /table and hr.
We're experiencing the statistics bug
recently.
ahh, yup , after RTFSource I can see the difference is that
the Notify action suppresses sending and email to the creator
of the tranasaction, where as AutoReply doesn't.
At least I think thats it..
`
TTFN
--
Roger. Home| http://www.sandman.uklinux.net
OnCreate Notify only goes to teh AdminCc:s by default.
You can add either add the group as an admincc: , or add an extra script
to the quue to send alert to the cc as well.
TTFN
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Roger. Home| http://www.sandman.uklinux.net/
Master of Peng Shui. (Ancient oriental
I've added two queues to RT. They are shown as active. The problem is
that they don't appear in the dropdown lists of queue names for ticket
creation on the home page. They do appear in the dropdown list of queue
names shown in the ticket basic information panel; I can change a ticket
to these
Hi. I've been beating my head against the wall trying to get RT
approvals working so we can use it for change management. I'm getting
this error message in file warn:
Jan 11 11:40:33 isdws76250 RT: Use of uninitialized value in hash
element at /opt/rt3/lib/RT/Action/CreateTickets.pm line 863.
If this list is moderated, you suppress this and the earlier post.
During my annual review with my manager today, I realized a typo in the
template and fixed it.
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Community help:
The code in the Wiki article does work. The things I tried still won't
work.
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Discover RT's
, January 30, 2008 1:20 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Seeing approvals
On Tue, Jan 29, 2008 at 02:55:35PM -0800, Roger Mastrude wrote:
On 2/8/2006 Jesse answered a question thus:
Q: I've been starting to get to grips with the Approval functionality
(RT
/dotty.
Eg, http://www.graphviz.org/ - I have had good luck with the
the zgrviewer if I get graphvix to prpduce svg output.
(http://zvtm.sourceforge.net/zgrviewer.html)
TTFN
--
Roger. Home| http://www.sandman.uklinux.net/
Master of Peng Shui. (Ancient oriental art
Hi, folks. Can anyone give me a steer on this issue: I'm using the query
builder to create a search, Requester Email contains PRB123. When I try
to search on it, I'm getting the error message Unknown field:
Requestor.EmailAddress. This happens when I try to search onother
Requester attributes
on a different ticket. Has any written any scrips which
auto-stall tickets which have resovled dependencies and
the unstall when all the deps are resovled.
Or does someone have a better way of achiveing this?
TTFN
--
Roger. Home| http://www.sandman.uklinux.net/
Master of Peng
.
That look like a perfect place to start from.
Cheers,
--
Roger. Home| http://www.sandman.uklinux.net/
Master of Peng Shui. (Ancient oriental art of Penguin Arranging)
Work|Independent Sys Consultant | http://www.computer-surgery.co.uk/
New key Fpr: 72AF 0ACC 9A53 E59F
than hand coding it within
a Scrip.
Any suggestions/pointers would be gratefully received.
Thanks in advance,
Roger.
--
Roger Lockerbie
IT Special Projects Manager
Fairfax Media
--
1 McKoy St, Wodonga VIC 3690
T 02 6024 0677 | M 0419 224 383 | F 02 6024 0606
rlocker
Kevin
Thanks for the heads up. I'll go an have a look.
Regards
Roger
Sent from my iPhone
On 19/07/2011, at 12:58 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Jul 15, 2011 at 12:13:52PM +1000, Roger Lockerbie wrote:
To set the scene, I'm after a user being able to set
Hi,
Is their a way to set the simple search in RT to do a full text search by
default without typing the fulltext keyword ?
I am using RT 4.0.4 with PostgreSQL.
Thanks
Hello,
I was wondering if someone could shed some light as to how to get RT to send
out email.
Here's what I've done so far:
* Upgrade machine is CentOS 7 (apache, mariadb, and postfix)
* installed RT 4.4 (previous 3.8.8)
* transferred database to new machine
* upgraded database
* configured
From address is valid. I'm comparing the logs from 3.8 and 4.4 and in the
4.4 logs, there just isn't any indication that SendEmail.pm is invoked. It's
as if that action isn't called at all.
Boris Epstein wrote on 3/2/16 8:40 AM:
Hello Roger,
I am not sure that is it but have you checked
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