On 2016-12-19, JON 'BOLI' COPELAND wrote:
> you can shred based on sql query, such as
>
> ./rt-shredder --plugin "Tickets=query,Queue = 'Support' and Status =
> 'deleted';limit,5000" --sqldump /root/bup9.sql --force
>
> ...so you can change the query as you see fit.
Hi Jon,
thanks for your
Hi all,
I'd like to remove attachments older than x months from the database
and thought probably rt-shredder is the tool for this (its not something
I've used before). Having googled this a bit and checked "rt-shredder
--plugin help-Attachments" for instructions it looks like it may not be
pos
Hi all,
our RT system has been suffering from this annoying problem for months
where, only sometimes, when you go to the "People" tab of a ticket it
displays the error "An internal RT error has occurred". In the system
logs I see:
Sep 8 09:30:16 rt RT: [22413] Can't call method "head" on an u
> Hi Fernando,
>
> your virtual host in Apache is missing the config required for RT, you need
> to follow the instructions here:
>
> https://docs.bestpractical.com/rt/4.2.12/web_deployment.html
>
> thanks, Andy.-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
*
Hi Fernando,
changing between HTTP and HTTPS is configured in your web server. The
only thing you can configure in RT is the URL and port RT uses for links
in the GUI and that it puts in emails as links, which obviously need to
match how you have your web server configured in order for the link
Hi Jon,
great! thanks for the tip! By adding the Lifecyle config to
RT_SiteConfig and adding a line:
# loc{label}
'stalled -> resolved' => { label => 'Resolve', update => 'Comment' },
I've got the menu item I wanted :)
many thanks, Andy.-
RT 4.4 and RTIR Training Sessions https://
Hi,
I've been working on a solution whereby a ticket is marked stalled if
the last update is from a non-internal email address. By this I can work
out if a ticket has been awaiting customer action, and if it has and has
not been updated in X days I can auto close that ticket via rt-crontool
by
Hi Ken,
thanks for replying. Actually I seem to have found a way to get it
working but without really understanding what I have done :P. Please
see my second post with the issue described slightly more clearly (I
think).
http://lists.bestpractical.com/pipermail/rt-users/2009-March/058001
Hi,
On RT 3.8.2 I am trying to use the example here:
http://wiki.bestpractical.com/view/SendEmailAction
When I try and use the section in the template as described in the wiki:
To: { my $GroupObj = RT::Group->new($user);
$GroupObj->LoadUserDefinedGroup('Group Name');
$GroupObj->MemberEmailAd
Hi,
I am trying to use the example here:
http://wiki.bestpractical.com/view/SendEmailAction
to send emails based on custom conditions. I have this working using
hard coded destination mail addresses but when I try and use the
section in the template as described in the wiki:
To: { my $Gr
Hi Alex,
ok, many thanks for responding. Currently I have 3.8.1 so Ill have
to upgrade. Thanks for the examples,
cheers Andy.
This message was sent using IMP, the Internet Messaging Program.
__
Hi,
In RT 3.8.x is rich text formatting supported for templates? It
appears to me not which seems a strange omission, if its not supported
is it in the pipeline for future versions?
thanks Andy.
This message was sent using I
Hi James,
yes, Im not averse to compiling software from source, but actaully
having not been using it for very long (I was on various different
Unixs before) Ive been very impressed with FreeBSD ports (no probs
with Horde/IMP BTW). Much more so than Linux tools such as yum and
apt-get w
Hi James,
ok, well thats nice I managed to get to the instructions for 3.8
using a bit of guesswork :P.
The only reason Im on 3.8.1 is that it is the current ports version in
FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in
any hurry to upgrade.
Thanks for the info,
Hi All,
OK I think I have a solution to my problem which I hope results in
a correctly upgrade database. The last piece of the puzzle, is what
are the "content" files and what do you need to do with them? Well I
guessed that you are meant to do this:
rt-setup-database --action insert -
Hi Alex,
thanks a lot for your reply. I had tried more or less to do this
before, although I hadn't split the upgrade section in to two steps,
doing first until 3.8.0 then the rest.
I just tried running this, and I get the same error as before when
attempting the first db upgrade (your st
Hi Racke,
that was the subject of my first post to the list to which no one
replied, I attempted to follow the infro in README and UPGRADING and
UPGRADING.mysql and all i got left with was an error message and a
failed upgrade :(.
My second mail was in desperation (as stated), I know that
:S
thanks, Andy.
Quoting Andy Smith :
> Hi,
>
> I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I
> am getting an error when attempting to upgrade the MySQL DB.
>
> I am running the command:
>
> rt-setup-database --dba=root --action upgrade
>
> A
Hi,
I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I am
getting an error when attempting to upgrade the MySQL DB.
I am running the command:
rt-setup-database --dba=root --action upgrade
And after answering the various questions it starts to execute then
bombs out with thi
Thanks to all those who replied, I think fetchmail is a good alternative if
you don't want to have to mess with
your MTA config.
Leading on from this, what permissions are necessary to set to allow
rt-mailgate to create tickets in the queues
and how can this be secured (simply without LDAP, spam
Ok,
Ive recieved this advise from some guys on the exim mailing list. I have to
update my Exim config
to get this to work...
http://lists.exim.org/lurker/message/20080528.191851.4e0c63fd.en.html
Is this the only way to achieve email integration with RT? Or are their
other methods that wouldnt
hanks Andy.
- Original Message -
From: "John BORIS" <[EMAIL PROTECTED]>
To: ; "Andy Smith" <[EMAIL PROTECTED]>
Sent: Wednesday, May 28, 2008 9:02 PM
Subject: Re: [rt-users] Not understanding initial email config :(
> Andy,
> The email address h
real email even if generated on the command line on the mail server
isnt making it to RT... In my exim logs I see unroutable
address. Whats the recommended config here to make this work?
thanks Andy.
- Original Message -
From: Andy Smith
To: rt-users@lists.bestpractical.com
Hi,
Im new to RT and am trying to configure a pilot system on FreeBSD, using RT
3.6.6. I want to get incoming mail to go to the general
queue (creating a new ticket) but from the documentation Im really not
understanding how this is meant to work.
I have the RT server up and running on one ser
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