i got it fixed to my needs. Here's what I changed in
EscalatePriority.pm
sub Commit {
my $self = shift;
# my ($val, $msg) = $self-TicketObj-SetPriority($self-{'prio'});
my ($val, $msg) = $self-TicketObj-__Set(Field = 'Priority',
Value = $self-{'prio'}, RecordTransaction = 0);
Hi there,
I use rt-3.8.1 on a FreeBSD6.2 box.
Here's my cronjob:
0 * * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL --
search-arg (Status='new' OR Status='open' OR Status = 'stalled') --
action-arg RecordTransaction: 0 --action
RT::Action::EscalatePriority /dev/null 2/dev/null
Hi there,
in the searchable mailing list http://www.gossamer-threads.com/lists I
could see, that deleting text from a ticket history has been an issue
before. But maybe something changed within the past 2 years, so I'm
going to ask here again. Is there a (handy) way do delete a single
FreeBSD box) might differ on your
system (it WILL differ if you're using Linux, maybe /opt/rt3/lib).
On 10 Oct 2008, at 09:50, Bernd Kuhlen -WetterOnline- wrote:
Hi there,
in the searchable mailing list http://www.gossamer-threads.com/lists
I could see, that deleting text from a ticket
: Contern/
Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
] Im Auftrag von Bernd Kuhlen -WetterOnline-
Gesendet: Donnerstag, 9. Oktober 2008 11:21
An: rt-users@lists.bestpractical.com
Betreff
:[EMAIL PROTECTED] On Behalf Of Bernd
Kuhlen -WetterOnline-
Sent: 09 October 2008 10:21
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Action::EscalatePriority messing up my ticket
history
Hi everyone,
I've set up my rt-crontool like this:
0 1 * * * /usr/local/bin/rt-crontool --search RT
= undef
$Attachments = undef
$AttachmentContent = undef
$ShowHeaders = undef
$ShowTitle = 1
$ShowDisplayModes = 1
$WarnUnsigned = undef
/%ARGS
On 9 Oct 2008, at 14:43, Bernd Kuhlen -WetterOnline- wrote:
thanks a lot.
I'll check this out.
On 9 Oct 2008, at 14:39, Alex Young wrote:
Here is a copy
Hi everyone,
I've set up my rt-crontool like this:
0 1 * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL --
search-arg (Status='new' OR Status='open' OR Status = 'stalled') --
action RT::Action::EscalatePriority /dev/null 2/dev/null
and it's working fine. But I don't want it to
