[rt-users] [Rt-announce] 2010 RT Training Sessions

for training. -- Cassandra Phillips-Sears cassan...@bestpractical.com Office Manager Best Practical Solutions, LLC http://www.bestpractical.com ___ RT-Announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin

Re: [rt-users] what are RTFM Topics used for?

\- General \- Topic 1 \- Topic 2 If you are replying to a Ticket in the General Queue you will be offered a choice of Topic 1 and Topic 2 along with the searching. After choosing Topic 1 or Topic 2, you will be given a list of relevant articles to choose. -- Cassandra Phillips-Sears Office

Re: [rt-users] RT 3.8.2 - Query Builder - Dashboards

No problem, MarcAnthony. -- Cassandra Phillips-Sears cassan...@bestpractical.com Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Jun 9, 2009, at 2:15 PM 6/9/09, MarcAnthony Barrette wrote: very helpful indeed, thanks for digging up this old post MarcAnthony

Re: [rt-users] Question on use of Category in a scrip

It might be good if someone could update the wiki with this code, but I don't think I should be the one to do it as I'm not a programmer. ;) I think it might be helpful for others trying to answer this question in the future. -- Cassandra Phillips-Sears Office Manager Best Practical

Re: [rt-users] RT 3.8.2 - Query Builder - Dashboards

like Matthew described, there is a thread in the archives that might help you; take a look at the Relative Dates in Search thread here: http://lists.fsck.com/pipermail/rt-users/2009-February/thread.html -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http

Re: [rt-users] SuperUser shown in Owner selection list

I may be wrong). -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Jun 2, 2009, at 1:30 PM 6/2/09, Jo Rhett wrote: On May 22, 2009, at 1:30 PM, Elton S. Fenner wrote: My suggestion is to put some note about this in the wiki (http

Re: [rt-users] Adding more criteria in the query builder

they are not showing up in the query builder I think that the first question under Web User Interface in the RT FAQ wiki should have your answer: http://wiki.bestpractical.com/view/FAQ -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http

Re: [rt-users] Relative Dates in Search

in the strings and the query didn't return what I wanted. -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Feb 26, 2009, at 11:17 AM 2/26/09, Stephen Cochran wrote: Is there a way to specific a relative date in a search so that when saved

Re: [rt-users] Relative Dates in Search

the tickets due today and coming up for the next 2 weeks, you could try: ( Due = 'today' AND Due '+2 week' ) And so on and so forth. -- Cassandra Phillips-Sears cassan...@bestpractical.com Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Feb 26, 2009, at 11:36 AM 2/26/09

Re: [rt-users] Relative Dates in Search

Thanks Hans! -- Cassandra Phillips-Sears cassan...@bestpractical.com Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Feb 26, 2009, at 11:34 AM 2/26/09, Hans Dieter Pearcey wrote: On Thu, Feb 26, 2009 at 11:36:57AM -0500, Cassandra Phillips-Sears wrote: It looks

[rt-users] RT Training Announcement - April 27 28 2009 - Boston MA

for attendees. More information regarding transportation options and parking will be provided when you register for a class. -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com ___ http

Re: [rt-users] Display tiff-attachments

Hello. You can get plugins that display TIFFs (http://www.alternatiff.com/ looks like it works in IE as well as Firefox, Opera, and Chrome) but I agree with Thomas' approach. -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Feb 20, 2009