Would someone please tell me how to go about making RT cc all members of a
particular group when a ticket is filed?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What
Some months ago I added a custom status of stalled. Lately I've been
having a lot more things marked stalled and I would like such tickets
appear in 10 highest priority tickets I own. How can I do this?
Second question: I forgot how to create custom statuses. How is that
done?
--
David
search, then
add that to RT at a glance.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail
I'm trying to figure out how to create an anonymous user who is allowed
to browse RTFM articles without actually being logged in. Has anyone else
here felt this need? Can someone give me some pointers on where to start
hacking the code to implement this?
--
David Griffith
dgri
complete and less broken implementation of wiki markup?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail
borders of subwindows (view a ticket) are missing.
* Background colors are often white instead of shades of blue and grey.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What
)
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?
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On Wed, 23 Dec 2009, Gary Greene wrote:
Which template/css/js file is the grey top bar in?
You mean layout.css? Try looking at div#quickbar.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing
users to read RTFM articles prompted me to roll 3.8 on my
own.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail
I
remove it like this:
cp -p $RT_HOME/share/html/Elements/Footer \
$RT_HOME/share/html/Elements/Footer.orig
cp /dev/null $RT_HOME/share/html/Elements/Footer
6) Now restart apache.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read
One more nit I found with my upcoming upgrade to 3.8.7 involves Firefox.
Firefox no longer offers to save usernames and passwords. Does anyone
know why this might have happened and what I should do to get Firefox to
recognize the fields?
--
David Griffith
dgri...@cs.csubak.edu
A: Because
is
about 13 megabytes. I've gone through the new setup and everything seems
to be in place and functioning correctly. What could explain this
decrease in size? Compression that wasn't done in 3.6.x?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally
that actually works?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?
___
http
On Mon, 14 Dec 2009, James Moseley wrote:
On Mon, Dec 14, 2009 at 1:21 PM, David Griffith dgri...@cs.csubak.edu wrote:
I'm trying to change the logo in 3.8.6, but
http://wiki.bestpractical.com/view/ChangeLogo doesn't work. Googling
around for the answer gives me multiple references
, how can I specify full-sized pictures instead of thumbnails all
the time?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail
someone please tell me what's going on? Maybe now would be a good
time to upgrade to 3.8?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail
On Wed, 9 Dec 2009, Jesse Vincent wrote:
David,
This is only the second report we've had of this failure mode, but it
_is_ the second report.
On Wed, Dec 09, 2009 at 10:50:48AM -0800, David Griffith wrote:
Debian 5.0 upgraded fixed a session fixation vulnerability on December 1,
2009
On Wed, 9 Dec 2009, Kevin Falcone wrote:
On Wed, Dec 09, 2009 at 11:40:32AM -0800, David Griffith wrote:
Go to http://foobar.com/rt and you see the RT login screen. Login as an
unprivileged user (Alice). The username and password field will blank
out. Type in Alice's username and password
successful?
/opt/rt3/share/html/Ticket/Attachment/dhandler
/opt/rt3/share/html/Ticket/Attachment/WithHeaders/dhandler
/opt/rt3/lib/RT/Attachment.pm
I haven't a clue where to begin.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q
?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?
___
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a ticket; most of our tickets
are created via email.
As always, any help is *greatly* appreciated!!!
I'm thinking that the ability for RT to parse headers would be nice. So
if you want to CC people with the initial email, have a special CC like
X-RT-CC for that purpose.
--
David Griffith
tracking things. He instantly
liked it. Were I in your position, I'd install RT on my laptop and
interact with the system right in front of everyone.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing
of
the utility of RT. 2) I'm not clear at all how to do this. The book
doesn't address this. 3) It seems like it would be a big thing to
implement HTML-ized email for RT.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting
really want (is that the wrong idea?). Anyhow,
despite these settings, unprivileged users are not allowed to set the
custom fields. Would someone please help me?
--
David Griffith
dgri...@cs.csubak.edu
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for the quick reply.
--
David Griffith
dgri...@cs.csubak.edu___
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Community help: http://wiki.bestpractical.com
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Discover RT's hidden secrets with RT
On Fri, 11 Sep 2009, Jesse Vincent wrote:
On Thu, Sep 10, 2009 at 08:19:44PM -0700, David Griffith wrote:
Related to this automatic creation, I'm having a problem with people
thinking that they should log in with their username portion of their
email address. This leads to users having two
. Username and email address need have no
substring relationship as long as RT knows of both.
I see. This leads me to another question: How do I delete a user?
--
David Griffith
dgri...@cs.csubak.edu___
http://lists.bestpractical.com/cgi-bin/mailman
a powerful tool though, be sure to
heed what documentation is available. Also check the wiki.
I've been fiddling with Shredder for the past hour. I can't get anything
besides *executed plugin successfuly\n*plugin returned empty list.
--
David Griffith
dgri...@cs.csubak.edu
A: Because
, so if it's in the book,
please kindly say what page.
--
David Griffith
dgri...@cs.csubak.edu___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
for Gentoo also uses rt_user. I tried both variations.
Why did the setup work the first time and not on subsequent times? How
can I get things working? Does anyone have any other pointers on running
RT with MySQL?
--
David Griffith
dgri...@cs.csubak.edu
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