Essentials_?
David Smithson
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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David Smithson
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-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Smithson
Sent: Tuesday, August 15, 2006 10:43 PM
To: rt-users@lists.bestpractical.com
Apache error_log doesn't complain, access_log shows that the file is
being accessed: GET /NoAuth/images/activlogo2006.png HTTP/1.1.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED
If I scopy the same image to another Apache server ( no Mason ), I can
view the PNG through Apache. Why is Mason trying to interpret this PNG?
*pulling hair out* *throwing stuff at cat*
David Smithson
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-Original Message
Yes. Other (smaller) PNG images work. Not sure what the upper limit is, but I
reduce the size of the image down to 3k, it works.
-Original Message-
From: Jesse Vincent [EMAIL PROTECTED]
To: David Smithson [EMAIL PROTECTED]
Cc: Jesse Vincent [EMAIL PROTECTED]; Alan Clegg [EMAIL
::Mason
/Location
/VirtualHost
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 16, 2006 12:29 PM
To: David Smithson
Cc: Jesse Vincent; der Mouse; rt-users
they are
trying to send to doesn't exist. Maybe rt-mailgate can handle this in
some way. Is rt-mailgate *supposed* to handle this? It doesn't in my
setup.
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business
Correction, I do get non-deliveries from RT:
temporary failure - RT couldn't find the queue: asdf
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Smithson
Sent: Monday
Can somebody explain which right gives a user ownership of a queue? I
understand how to specify the rights for the Owner role, but it isn't
clear which group or user right makes someone a Queue owner. Is the
'AdminQueue' right?
David Smithson
Perhaps the nomenclature is confusing me. Is the RT::Queue-Role called
Owner referring to the Ticket owner?
Feh, ACLs are driving me insane at the moment. Countless variations are
being tested. *Rubbing temples* Need refreshment.
David Smithson
CLICK HERE
Is there some limitation somewhere that is causing RT to not display a
logo that is either JPEG or PNG? If I save the same image as GIF, it
renders in the browser. This is so odd to me.
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft
Hi. I can tell you that the spaces do
matter. Ive created all of my queues without spaces, using underscores
where appropriate. I guess thats my workaround.
David
Smithson - ActivSupport
ONLINE
SUPPORT - 415-979-9285
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED
I wonder if you might glean some truth by enabling debug output in
Elements/Footer:
%ARGS
$Debug = 2 - changed from 0
$Menu = 1
/%ARGS
Just a thought.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED
10,000 tickets, 13,000
transactions ( as attachments of type Comment ), 700 users, and a few
hundred customers. We expect that our rate of ticket creation and
number of tickets per month will increase due to the existence of RT
alone. I'm babbling now. Time to put the keyboard away.
David
Is this expected or is my install wrong?:
/Admin/Tools/Shredder/Search.html was not found on this server
RT 3.6.1rc2
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
http
I suppose you've updated the repository and I can just download and
install again? I'm getting the source from
http://search.cpan.org/dist/RTx-Shredder.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Ruslan Zakirov [mailto:[EMAIL
Another question, bound to yield no response, but here goes anyway:
Does anybody else have use for HTML in auto-replies or is this a
text-only crowd?
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business
Has anyone ever discussed an RTFM-wiki (twiki or other) integration?
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Is this by design in 3.6.1rc2?
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
http://www.activsupport.com
Director of Technical Services
Direct: (415) 869 2991
I suppose it doesn't matter. I've found and made use of RTx-Shredder,
which finds Tickets with status='deleted'.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Ah! Of course.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 01, 2006 5:29 AM
To: David Smithson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
groups still can't see the
queue. What am I missing?
David Smithson
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Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Smithson
Sent: Tuesday, August 01, 2006 2:38 PM
To: RT-List Users
Subject: [rt-users] Permissions Problem
Hi all. I have a queue called Sales with the following group rights:
Everyone:
CreateTicket
ReplyToTicket
Hey, why isn't Owner = '__CurrentUser__' working for me? I can't
figure this one out. It's pretty simple it seems, but __CurrentUser__
isn't getting replaced in the query:
Queue = 'General' AND Owner = '__CurrentUser__'
What am I missing?
David Smithson
('mine') } ]
/
/div
%INIT
my $unwanted =
$session{'CurrentUser'}-UserObj-Preferences('QuickSearch', {});
/%INIT
Hah! If only it were that simple.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED
Yeah, that did the trick. Thanks Todd.
mkdir local/lib/RT
cp lib/RT/Tickets_Overlay.pm local/lib/RT/
vim +827 local/lib/RT/Tickets_Overlay.pm
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED
Hi all. What is Category in the Values list for selects? What are
the effects of setting this to something?
Sort:
Name:
Description:
Category:
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business
Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Smithson
Sent: Friday, July 28, 2006 9:17 PM
To: Dario Luis Coneglian Oliveros
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt
checked that the MASON_SESSION_PATH is writable by the
Apache process?
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Murali Manohara [mailto:[EMAIL PROTECTED]
Sent: Friday, July 28, 2006 11:32 PM
To: David Smithson; rt-users
is
parse the subject. If I prefix with fulltext:, it parses Attachments.
None of the other fields that it claims to search are being searched (
username, email address, queues ). Has anybody else seen this?
David Smithson
ActivSupport, Inc.
Your Flexible
Correction, search by queue name works, but nothing else. Anyone else
have this problem?
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: David Smithson
Sent: Friday, July 28, 2006 9:47 AM
To: rt-users@lists.bestpractical.com
)
Problem is gone now. Simple search seems to work now with whatever I throw at
it.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Dario Luis Coneglian Oliveros [mailto:[EMAIL PROTECTED]
Sent: Friday, July 28, 2006 10:04 AM
To: David
No, that wasn't the problem. I was wrong. Not related at all, I don't think.
I have discovered that only privileged users are searched in the simple search
( at least I think have discovered this ). I just need to figure out where to
change this behavior, I guess.
David Smithson
Hi Dario. Do your queue names have spaces in the names? The queues I have
were imported from another database, including the spaces in the names. I've
found that I can't use simple search to search for tickets in queues that have
spaces in the names.
David Smithson
information for metrics and history and totally demolish the old
decrepit system we have.
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
http://www.activsupport.com
Director of Technical Services
: group
id: group/mygroup/rights
I get the same error when I run `rt show group/mygroup`
Is it possible that the documentation came before the implementation?
David Smithson
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. It would be nice to be able to choose a template queue
during the queue creation process.
Does anybody else wish to have this functionality?
Has anybody devised command-line scripts that handle this type of thing?
Thanks.
David Smithson
ActivSupport, Inc.
Your
Oops! Sorry man, I forgot to rewrite the subject. This is not related
to this thread. I'll repost.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Smithson
Sent
assigned to the right
company name.
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
http://www.activsupport.com
Director of Technical Services
Direct: (415) 869 2991
domainname belongs to which queue.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Smithson
Sent: Tuesday, June 13, 2006 5:59 PM
To: rt-users@lists.bestpractical.com
Subject: [rt
on sending
domain
Any other options?
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
http://www.activsupport.com
Director of Technical Services
Direct: (415) 869 2991
Hi all. Is there any built-in function for displaying and
printing detailed reports in RT? I only ask because I dont find such a
function and I want to be sure before I start exploring other reporting
options.
David
Smithson
--
ActivSupport, Inc
correspondence
that are inline inclusions from previous emails, sort of the way Gmail does it.
-Original Message-
From: David Smithson
Sent: Wednesday, June 07, 2006 5:46 PM
To: David Smithson; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] detail reports
Perhaps I should explain
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