Re: [rt-users] Dashboard subscriptions duplicated

David T. Grayston Systems Database Administrator, Application Development University of Washington School of Public Health Office of the Dean From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of David T. Grayston Sent: Friday, August 01, 2014 12:20 PM To: RT Users (rt

[rt-users] Dashboard subscriptions duplicated

* * * * /usr/sbin/rt-email-dashboards 0 0 * * 0 /usr/sbin/rt-clean-sessions Any help appreciated, David -- David T. Grayston Systems Database Administrator, Application Development University of Washington School of Public Health Office

[rt-users] (no subject)

is correctly included which seems to confirm it’s the problem. Are newer versions of RT handling this situation better or are there suggested workarounds? Thanks, David -- David T. Grayston Systems & Database Administrator, Applica

Re: [rt-users] Extra requestor being added

raw SQL. David -- David T. Grayston Systems Database Administrator University of Washington   School of Public Health Office of the Dean -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt

[rt-users] Extra requestor being added

that response, any help appreciated. -- David T. Grayston Systems Database Administrator University of Washington School of Public Health Office of the Dean

Re: [rt-users] Extra requestor being added

. -- David T. Grayston Systems Database Administrator University of Washington School of Public Health Office of the Dean From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf

[rt-users] Merge ticket issue

beyond the Rights for Staff or if something else might be going on that's keeping them from being able to merge tickets Thanks, David -- David T. Grayston Systems Database Administrator University of Washington School

[rt-users] Approvals squelch mail to requestor

upon approval? -- David T. Grayston Systems Database Administrator University of Washington School of Public Health

Re: [rt-users] Unwanted extra Requestor added

this issue by disabling the group in question. Feels like a bit of a database corruption but all seem to be working fine otherwise. -- David T. Grayston Systems Database Administrator University of Washington   School of Public Health

[rt-users] Unwanted extra Requestor added

happening when the ticket is created via ../rt/SelfService/Create.html The queues don't have any custom scrips and the Create.html isn't modified - so far can't determine why this is happening. Any help appreciated. -- David T. Grayston

Re: [rt-users] Unwanted extra Requestor added

the account is set as a requestor on the queue but its not showing in the admin ui? But that should mean it would happen regardless of how the ticket was created. David -- David T. Grayston Systems Database Administrator

Re: [rt-users] FriendlyFromLineFormat

Thanks Kevin - I'd done a minor code tweak so it prefers the queue name on the autoreply to get the desired behavior. -- David T. Grayston Systems Database Administrator University of Washington   School of Public Health

[rt-users] FriendlyFromLineFormat

help appreciated. David -- David T. Grayston Systems Database Administrator University of Washington School of Public Health

Re: [rt-users] RT update from ubuntu distro

knowledgeable enough to know how to install from these. Which as you say would be better than what I've tried. David -- David T. Grayston Systems Database Administrator University of Washington   School of Public Health -Original

Re: [rt-users] RT update from ubuntu distro

to have gone ok but I wasn't prompted about upgrading the database at the end from 4.0.4 - did it happen automatically? Thanks David -- David T. Grayston Systems Database Administrator University of Washington   School of Public

[rt-users] RT update from ubuntu distro

-- David T. Grayston Systems Database Administrator University of Washington School of Public Health

Re: [rt-users] --no-verify-ssl option

giving up on it for now. David -- David T. Grayston Systems Database Administrator University of Washington   School of Public Health -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users

[rt-users] --no-verify-ssl option

Hi all, I'm trying to get rt-mailgate working with https which seems kind of difficult around verifying the certificate. I was hoping to use this option --no-verify-ssl to successfully test --url https://myrt.server.edu/rt/; but I'm getting in my fetchmail log Unknown option: no-verify-ssl.

Re: [rt-users] SelfService redirect to New Ticket

Thank you for the reply - I tweaked the suggested function and works as desired - now unprivileged users are dropped in the Create New Ticket page by default. David -- David T. Grayston Systems Database Administrator

[rt-users] SelfService redirect to New Ticket

this redirect to SelfService happens. Any suggestions on this customization or where to possibly modify the redirect to the SelfService page is appreciated. David -- David T. Grayston Systems Database Administrator University