Hello,
I've a problem with RT4's N newest unowned tickets:
If I don't have permission to see the system wide newest tickets, I won't see
anything.
I mean, the system first extract the list, then decides if I have permission to
see the tickets. Is there a way to fix this?
thanks
--
RT
Hi Xavier,
This is exactly the problem I'm experiencing
thanks
Diego Roccia - SystemNetwork Admin - Subito.it
- Messaggio originale -
Hi,
Have you tried to set the right on the queue itself for the group or
user ?
Go the Tools Configuration Queues select your queue Group
Exactly what I was looking for
thanks
Diego Roccia - SystemNetwork Admin - Subito.it
- Messaggio originale -
On Fri, Mar 01, 2013 at 04:49:17PM +0100, Diego Roccia wrote:
I've a problem with RT4's N newest unowned tickets:
If I don't have permission to see the system wide newest
. I want it not to take the browser on the ticket
page, but to stay on dashboard page (reloading it)
What the agent should see is the ticket moving from the box below to the one on
the top.
Is it possible?
thanks
--
Diego Roccia
System Network Admin - Subito.it
Via Benigno Crespi 19 - Milano
- Original Message -
On Tue, Mar 20, 2012 at 12:15:01PM +0100, Diego Roccia wrote:
I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing
exactly this problem
http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html
1 - u...@domain1.com send an email
is not created and the ticket
not opened, because of the Name in use problem
my question is: is possible to have unprivileged users created without
stripping the @domain.tld part?
thanks
--
Diego Roccia
System Network Admin - Subito.it
Via della Moscova 3 - Milano
www.subito.it
