[rt-users] RT 4.2 - Use of localtime without parentheses is ambiguous

I was getting the same warning as the following rt-devel post which I found online - though I'm not subscribed to so I'm posting my fix here instead. http://lists.bestpractical.com/pipermail/rt-devel/2015-July/012362.html [warning]: Warning: Use of localtime without parentheses is ambiguous at

Re: [rt-users] Filtering watcher emails

for the owner related scrips and then modify the subject line to suggest its for the owner. Regards; Roy Dominic Lepiane wrote: Dear RT Users, We've got RT 3.8.3 and we're wondering if it is possible to differentiate between emails received as a queue watcher versus emails

[rt-users] Filtering watcher emails

suggestions? Thanks in advance, -- Dominic Lepiane Network Administrator Point Grey Research You've got to take the bitter with the sour. - Samuel Goldwyn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Email copies of replies to senders

on the Notify Actor setting in your RT_SiteConfig.pm file located at $RTHOME/etc. Hope this helps. Kenn LBNL On 6/11/2009 12:44 PM, Dominic Lepiane wrote: Hi rt-users, I'm not sure where to look for this and I couldn't find where in the config or preferences this can be done, but is is possible

[rt-users] Email copies of replies to senders

Hi rt-users, I'm not sure where to look for this and I couldn't find where in the config or preferences this can be done, but is is possible to have replies sent to the replying person? So if I reply to a ticket, I would get a copy of my own reply as well as the other people? Thanks, - Dominic

Re: [rt-users] Binary files broken since upgrade to RT 3.8

(diacritics or Asian characters) and these fields are fixed in the same way. Thank all for your help, - Dominic Dominic Lepiane wrote: Thanks, it looks like this might work. We basically have a script which selects the data out of the 3.6 db and then update the corresponding row in the 3.8 db

Re: [rt-users] Binary files broken since upgrade to RT 3.8

Thanks, it looks like this might work. We basically have a script which selects the data out of the 3.6 db and then update the corresponding row in the 3.8 db and so far I'm getting better results. Thanks, - Dominic Aaron Guise wrote: Hi, I too had a similar problem. I inherited our RT

[rt-users] Binary files broken since upgrade to RT 3.8

Dear RT users, I am trying to get our RT installation moved from RT 3.6.6 to 3.8.3. I've tried following the upgrade steps in the UPGRADING.mysql and the README files as diligently as I can. The DBMS is MySQL 5.0.45. I updated all the perl modules... When I try the new version, everything

Re: [rt-users] Binary files broken since upgrade to RT 3.8

SET utf8 NULL DEFAULT NULL, MODIFY Lang VARCHAR(16) CHARACTER SET ascii NULL DEFAULT NULL; jmose...@corp.xanadoo.com wrote: Did you apply the schema updates as indicated in steps 4-6 of UPGRADING.mysql? James Moseley Dominic Lepiane dominic.lepi...@ptgrey.com wrote: Dear RT users

Re: [rt-users] Binary files broken since upgrade to RT 3.8

of original production DB, didn't you? In this case you probably mangled data on load. Use --default-character-set=binary on mysqldump and later on mysql load. This only required for not upgraded DBs, after proper upgrade you don't need this option. On Wed, Jun 3, 2009 at 12:55 AM, Dominic Lepiane

[rt-users] RT web and email interface not working

::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost Dominic Lepiane Network Administrator Point Grey Research

Re: [rt-users] How to flag neglected tickets for support engineer response??

` NOT LIKE '[EMAIL PROTECTED]' OR `Users2`.`EmailAddress` LIKE '[EMAIL PROTECTED]') AND Transactions.ObjectId = Tickets.id AND ((Transactions.Type = 'Correspond') OR (Transactions.Type = 'Create' )) GROUP BY Tickets.id ORDER BY Priority, '$db_col8' DESC; Dominic Lepiane

Re: [rt-users] How to flag neglected tickets for support engineer response??

is how recently a ticket was active (as opposed to when it was opened). We basically set priority based on that. Dominic Lepiane -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 3:33 PM To: Dominic Lepiane Cc: Darren Nickerson; rt-users

[rt-users] Reply address munged

and likewise with the Postfix config which are my two suspects, am I looking for something in specific? We are running RT in Apache2 w/ mod_perl. TIA! -- Dominic Lepiane Network Administrator Point Grey Research 604 730 9937 x283 ___ http

[rt-users] FW: Reply address munged

This mailbox is still on the list, can some list admin please remove this? TIA Dominic Lepiane ---BeginMessage--- Sorry. Your message could not be delivered to: Iounes GARDON /iog .Y (Mailbox or Conference is full.) ---End Message--- ___ http

Re: [rt-users] Reply address munged

Lepiane -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dominic Lepiane Sent: Tuesday, April 22, 2008 12:07 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Reply address munged Hi, If a person emails in to a Queue they don't have

Re: [rt-users] Text/plain attachments not showing up inline

-Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 15, 2008 7:19 AM To: Dominic Lepiane Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Text/plain attachments not showing up inline On Apr 14, 2008, at 3:01 PM, Dominic Lepiane wrote

Re: [rt-users] Text/plain attachments not showing up inline

-Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 15, 2008 8:31 AM To: Dominic Lepiane Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Text/plain attachments not showing up inline On Apr 15, 2008, at 11:02 AM, Dominic Lepiane wrote

Re: [rt-users] Text/plain attachments not showing up inline

-Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 15, 2008 8:56 AM To: Dominic Lepiane Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Text/plain attachments not showing up inline On Apr 15, 2008, at 11:46 AM, Dominic Lepiane wrote

[rt-users] Text/plain attachments not showing up inline

. Thanks in advance, -- Dominic Lepiane Network Administrator Point Grey Research 604 730 9937 x283 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] Strange crashing of RT

don't know what to make of that error though. You have run make testdeps many times already? That's what I would have checked. Ciao Dominic Lepiane -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Verma Sent: Monday, April 14, 2008 10:32 AM

Re: [rt-users] Any Way to save queries?

There is both a bookmarkable link button on the query results page and also on the advanced query builder you can save / load existing queries (3.6.6). Dominic Lepiane -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeffrey Lee Sent: Monday, April

Re: [rt-users] Upgrade to 3.6.6, slow loading time

be a deadlock problem or something like that? I'm really reaching now (in case you couldn't tell)... Are there other tuning options I can change for the dbms or possibly other things like adding some other indexes? Any troubleshooting advice at this point greatly appreciated. Dominic Lepiane

[rt-users] Upgrade to 3.6.6, queue tickets have broken links

I can fix in my SiteConfig? Thanks in advance for any advice or direction, Dominic Lepiane Network Administrator Point Grey Research +1 604 730 9937 ext 283 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http