[rt-users] RT 3.6.1 and TikiWiki 1.9.7

I have been running RT 3.6.1 for several months now on a very beefy box hardware-wise, and wanted to add TikiWiki to it. Has anyone tried this? I am not having much luck. Any tips, or solutions found by others in the past would be greatly appreciated. Bob F

[rt-users] Intermittent resolve ticket issue

I have an issue where just recently this symptom began happening on RT 3.6.1. When you resolve a ticket is says in the gui Ticket has been resolved, but remains open. Try a moment later, and then it works. Any ideas? I have found nothing in the logs that indicate an issue. Bob

[rt-users] Intermittent resolve ticket issue

I have an issue where just recently this symptom began happening on RT 3.6.1. When you resolve a ticket is says in the gui Ticket has been resolved, but remains open. Try a moment later, and then it works. Any ideas? I have found nothing in the logs that indicate an issue. Bob

RE: [rt-users] 3.6.1 Ticket Priority never changes

., but prioritizing them is a great feature. Thank you for your response. Bob From: Torsten Brumm [mailto:[EMAIL PROTECTED] Sent: Monday, October 02, 2006 2:55 AM To: Farrell,Bob Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes Can you

RE: [rt-users] 3.6.1 Ticket Priority never changes

I have not. I will try that. Thank you. Bob From: Torsten Brumm [mailto:[EMAIL PROTECTED] Sent: Monday, October 02, 2006 5:32 AM To: Roy El-Hames Cc: Farrell,Bob; rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes @Roy: That was my

[rt-users] 3.6.1 Ticket Priority never changes

All, Any place I may have missed in configuration to allow the priority of tickets to actually function? Everything works great, except it appears the ticket priority is not moving at all. Thanks in advance. Bob Farrell ___

[rt-users] RT 3.6.1 Logging

I cannot get RT to log any errors not sure why. I followed early posts and Wiki / Internet instructions. I DO get one PERL error: RT: DBD::mysql::st execute failed: Unknown column 'main.LookupType' in 'where clause' I did all the schema upgrades. Is there a way to fix this

[rt-users] Tickets being LOST

I am getting a symptom on RT 3.6.1 where the RT box Auto Replies, ( with a Ticket number ) but when you go to the Queue, it is not there. If you search it by Ticket number, it says error ticket not recorded. This is now in Production after what I thought was INTENSE lab testing.

RE: [rt-users] Tickets being LOST

Last observation: It is NOT on every ticket or particular Queue. It happens randomly. BF From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Farrell,Bob Sent: Friday, August 25, 2006 7:25 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Tickets

RE: [rt-users] Tickets being LOST

I have the log settings you have below, and nothing is logged. What's up with that ? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Farrell,Bob Sent: Friday, August 25, 2006 11:14 PM To: Ole Craig Cc: rt-users@lists.bestpractical.com Subject: RE: [rt

[rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 with older MySql versions on them.

All, I have two machines that I want to move to RT 3.6.1, on new machines running MySql 5.0.22-1. Both units have MySql 4.0.18 on them. The RT machine with RT 3.4.1 imported just fine. The RT Machine with 3.0.11 did not. I built a standalone NEW box without issue. I understand this

RE: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 with older MySql versions on them.

Mathew, Do you mean make upgrade for the RT make or from the mysql prompt? Bob -Original Message- From: Mathew Snyder [mailto:[EMAIL PROTECTED] Sent: Monday, August 21, 2006 6:47 PM To: Farrell,Bob Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Upgrading to RT 3.6.1 from

RE: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 witholder MySql versions on them.

AND /usr/local/rt3/sbin/rt-setup-database --dba root \ --prompt-for-dba-password \ --action schema \ --datadir /MY/rt/sourcedir/rt-3.4.4/etc/upgrade/3.0.11 -Original Message- From: Farrell,Bob Sent: Monday, August 21, 2006 9:07 PM To: Farrell,Bob; Mathew Snyder Cc: RT-Users

RE: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 witholder MySql versions on them.

IT WORKED ! Thanks Mathew ! -Original Message- From: Farrell,Bob Sent: Monday, August 21, 2006 9:13 PM To: Farrell,Bob; 'Mathew Snyder' Cc: 'RT-Users@lists.bestpractical.com' Subject: RE: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 witholder MySql versions on them

RE: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 witholder MySql versions on them.

WOW ! Yes, we run postgresql as well at our companies. Funny, but seem easier to me. Thanks Again ! BF -Original Message- From: Mathew Snyder [mailto:[EMAIL PROTECTED] Sent: Monday, August 21, 2006 9:41 PM To: Farrell,Bob Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users

[rt-users] 3.61

I have been using RT for the last few years. I am getting the classic Youre almost there message, and would always solve it via the rt.conf file and add the perl parameters. This file does not appear to exist anymore. I am trying to find which file to edit so that RT can utilize

[rt-users] 3.6.1

I have been using RT for the last few years. I am getting the classic Youre almost there message, and would always solve it via the rt.conf file and add the perl parameters. This file does not appear to exist anymore. I am trying to find which file to edit so that RT can utilize