Re: [rt-users] How unprivileged users could see all tickets in their queue?

I would like to provide to a set of user, the ablillity to see all ticket requestor in the queue.. Felix. Le 05/01/2017 à 16:00, Martin Wheldon a écrit : > Hi, > > No need to add the custom role to the tickets, just to the queue. > > Best Regards > > Martin > > On 2017-01-0

Re: [rt-users] How unprivileged users could see all tickets in their queue?

ossible to automaticaly add custom role as a watcher to the right queue on all existing tickets and the futur new ticket. Do you think it's possible ? Thx >> >> Hope that helps >> >> Best Regards >> >> Martin >> >>> On 2017-01-04 08:45, Emmanuel

Re: [rt-users] How unprivileged users could see all tickets in their queue?

ditional, checking that the active user >> is not a member of the group as I said in a previous message, that >> should do the job. >> >> On Wed, Jan 4, 2017 at 12:21 PM, Felix Defrance >> wrote: >> >>> Le 04/01/2017 à 15:47, Alex Hall a écrit :

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 04/01/2017 à 15:47, Alex Hall a écrit : > > > On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance <mailto:fe...@d2france.fr>> wrote: > > > Le 04/01/2017 à 15:10, Alex Hall a écrit : >> Okay, searching users is the problem? I'm not sure, but what >

Re: [rt-users] How unprivileged users could see all tickets in their queue?

r groups. For the first, I don't known how I can do " then find the element that displays the user search and add a condition to return nothing if the user belongs to that group" > > On Wed, Jan 4, 2017 at 8:57 AM, Felix Defrance <mailto:fe...@d2france.fr>> wrote:

Re: [rt-users] How unprivileged users could see all tickets in their queue?

gt; Another ideas ? > > Thanks, > > Félix. > > Le 03/01/2017 à 18:39, Alex Hall a écrit : >> Have you granted the rights? In Admin > Global > Group Rights, >> select the "unprivileged users" tab, then grant "view queue". >&

Re: [rt-users] How unprivileged users could see all tickets in their queue?

09:45, Emmanuel Lacour a écrit : > Le 03/01/2017 à 18:27, Felix Defrance a écrit : >> >> Hi all, >> >> I don't find how I could add ShowTickets or QueueList in SelfService. >> >> I want to allow my unprivileged users, grouped by company name, to >

Re: [rt-users] How unprivileged users could see all tickets in their queue?

lex Hall a écrit : > Have you granted the rights? In Admin > Global > Group Rights, select > the "unprivileged users" tab, then grant "view queue". That should > help, though our setup is quite different so I can't verify it. > > On Tue, Jan 3, 2017 at 12:2

[rt-users] How unprivileged users could see all tickets in their queue?

Hi all, I don't find how I could add ShowTickets or QueueList in SelfService. I want to allow my unprivileged users, grouped by company name, to see all tickets in their queue. The group rights on the queue is correctly defined and users could access to the tickets by entring the ticket number i

Re: [rt-users] Change status to open when user respond to a ticket.

Hi, I tested this scrip last week and it work's for me ;) Cheers Félix. Le 26/09/2016 à 18:31, Felix Defrance a écrit : > Thx for the doc Vinzenz. > > And now, do you think my scrip below will do the job ? (I'm not familar with > perl..) > > ## --- Condition:

Re: [rt-users] Change status to open when user respond to a ticket.

ation Court | Registergericht: Amtsgericht Dresden, HRB 23 086 > > > > *Von:*rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im > Auftrag von *Piet Honkoop > *Gesendet:* Montag, 26. September 2016 15:32 > *An:* Felix Defrance ; rt-users@lists.bestpractical.com >

[rt-users] Change status to open when user respond to a ticket.

Hi, I need to change ticket status to open when anybody respond to a ticket by email or web UI and when the ticket is in a specific status. This is a custom lifecycle, without stalled status, and which the stalled status is a custom named status. So anybody known, how i could do the same "life

Re: [rt-users] RT upgrade or clean installation? (Debian)

||Hi Klaus, Recently, i've upgrade own RT from 4.0.6 to 4.4.0 and OS to jessie too. I've made a fresh install of Debian Jessie, install RT from the source (not from the deb), dump the old RT database to the new server, and apply these scripts to upgrade the database : rt-setup-database --ac

[rt-users] db upgrade - [error]: Condition 'On Forward Transaction' not found

Hi rt-users ! I have recently upgraded our RT from version 4.0.7 to 4.4.0. I have used the rt-setup-database like this: rt-setup-database --action upgrade --force --skip-create --upgrade-from 4.0.6 --upgrade-to 4.3.13 Some errors/warning was solved by executing some 'insert' actions after this