On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote:
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under certain circumstances,
determined by what it finds/doesn't find
On Mon, Jan 16, 2012 at 19:19, John Hascall j...@iastate.edu wrote:
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote:
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under certain circumstances,
determined by what it finds/doesn't find in the email,
this scrip also send an email (to the requestor as
well as possibly to
If, in the custom action for the On Create scrip of queue A,
I resolve the ticket and change the queue to B, which runs?
? The On Resolve scrip for queue A
? The On Resolve scrip for queue B
? Both
? Neither
? It depends on the order of the resolve and the close
in the 'On Create'
Wagner Pereira wrote:
My 'easy' question is: what this 1; does at the final? What is its
utility? I don't remember if I had put it there or RT came with it by
default.
1;
All good Perl modules have this as the exit code/value at the end.
More specifically, if I may quote from
, but I'm wondering
if anyone has any more concrete experience.
Thanks,
John
---
John Hascall, j...@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication Directory Services)
IT Services, The Iowa State
---
John Hascall, j...@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication Directory Services)
IT Services, The Iowa State University of Science and Technology
Hello,
I have the requirements to not send
Is it possible to forward a ticket (including any custom fields)
out of RT via email?
Thanks,
John
---
John Hascall, j...@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication Directory Services
On Mon, Mar 01, 2010 at 06:58:09AM +, Kobus Bensch - Networker wrote:
Why is this rubbish allowed on here?
It's off-topic.
Well, if I had 55 wives I'd definitely need RT for the Honey Do list! :)
John
PS, yes, I know the mainstream church doesn't do the plural thing any more.
In an external perl script, given a ticket object,
how would I enumerate the names and values of
the (queue-specific) custom fields attached to that ticket?
Many thanks for any pointers!
John
PS, I tried looking around the wiki, but I didn't see anuthing relevant.
---
John Hascall, j...@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication Directory Services)
IT Services, The Iowa State University of Science and Technology
___
http
SELECT COUNT(main.id) AS id,
Users_2.Name AS col1
FROM Tickets main
LEFT JOIN Users Users_2 ON ( Users_2.id = main.Owner )
LEFT JOIN Users Users_1 ON ( Users_1.id = main.Owner )
WHERE (main.Status != 'deleted')
AND (main.Status = 'resolved' AND main.Queue = '5')
AND
a reasonable approach or have
I somehow overlooked the right way to handle this?
(RT3.8.1 on NetBSD 3.1 if it matters)
Thanks,
John Hascall
Network Infrastructure
Iowa State Univ
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community
John Hascall wrote:
The rt command line client was just choking on the
HTTP 302 redirect (to pubcookie for the external auth).
What I ended up doing was creating a clone of the
apache virtual host config for the rt tree with a
non-pubcookied version with access restricted to 127.0.0.1
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