Hi List,
Im trying to update from RT-Helpdesk 3.8.7 to 4.0.0. When I try to run
'make fixdeps', CPAN keeps telling me my Test::More is too old, even though
I have loaded the current version in /usr/lib/perl5/5.8.6. Im on a fairly
old server 2.6.12-gentoo-r6 but it upgraded to RT 3.8.7 no problem
It allows me to create the file.
On Fri, Mar 11, 2011 at 11:40 AM, Kevin Falcone
wrote:
> On Fri, Mar 11, 2011 at 10:56:25AM -0500, Juan Mas wrote:
> >Hey guys,
> >Im running into an error when I try to go into the Shredder interface
> in RT.
> >"Shredd
Hey guys,
Im running into an error when I try to go into the Shredder interface in RT.
"Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your web server."
I manually created the directory and made sure that apache can r
When someone submits a new ticket through e-mail is there a way force them
to add a subject or the ticket won't be created? We're running RT 3.8.7
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I just went through a similar issue. Though for me, if a user submitted a
new ticket and were using Rich Text formatting, it would create the
winmail.dat file. The only way I was able to fix it was to disable TNEF
formatting in Exchange. If you look up TNEF and RT you will probably find
some wor
We're having this issue where some e-mails coming into the helpdesk are not
including their original attachments. Instead the ticket is including a
winmail.dat file.
I found this thread sent to the list which suggests some options, but I
wanted to know if anyone has come up with any sort of walkt
Nope. Actually had to do with InnoDB. All fixed. Thanks
On Thu, Jul 23, 2009 at 2:17 AM, Torsten
Brumm wrote:
> Hard Disc full?!?
>
> Torsten
>
> 2009/7/22 Juan Mas
>>
>> For some reason, I can no longer create tickets in RT Helpdesk. When
>> I look at the lo
For some reason, I can no longer create tickets in RT Helpdesk. When
I look at the logs I see the message below. Then I see a failed
insert into Groups. Does anyone know what this message is and how I
can fix?
DBD::mysql::st execute failed: The table 'Groups' is full at
/usr/lib/perl5/site_per
ue, I will get an
autoreply from #HELPDESK <[EMAIL PROTECTED]> If I reply to that email,
the reply address on the new email will then change to #HELPDESK <"Juan
Mas"@domain.com> , I want that to stay as '[EMAIL PROTECTED]'. Also, I
didnt mention this before but #HELPDESK
be a way to
> interdept email from outside RT and convert it, by why? Maybe I do not
> understand your problem. Hope this helps.
>
>
> Kenn
> LBNL
>
> On 9/26/2008 8:51 AM, Juan Mas wrote:
>
>> Im setting up some queues in RT and I need the e-mail address the email
Im setting up some queues in RT and I need the e-mail address the emails
come from to be the correct queue email address. For example, the
Operations email should come in as [EMAIL PROTECTED], but now its coming
in as "requestor email"@domain.com. I looked through RT_Config and saw this
line Set(
When new tickets are being created with an image attachment, the
attachments are not in the ticket. I see the attachment referenced
under Attachments in the display but I cant actually see them. Anyone
have any ideas? I am using 3.6.6 on Gentoo.
--
-Juan
___
store forwarded to your RT host. This uses the
> same idea as email Archiving.
>
> Just remember it's Exchange so by definition it's a PITA.
>
> James
>
>
>
> On Wed, Mar 5, 2008 at 10:26 AM, Juan Mas <[EMAIL PROTECTED]> wrote:
>
> >
> >
&g
I'm running RT 3.6.6, and have it almost completed. The problem Im
running into is, I can't send e-mail to the server running it. I have
Exchange 2003 where the e-mail distribution list is set up which has
[EMAIL PROTECTED] and [EMAIL PROTECTED] listed as it's
SMTP addresses. When I send an e-ma
t;my $session_properties;" by adding "Transaction => 1," to
> the
> code at end before the "else" line."
>
> This did it for us, but we don't use the DataBase SESSION Table.
> Hope this helps.
>
> Kenn
> LBNL
>
>
First thing I checked. I have tried in both IE7 and Firefox.
On Tue, Mar 4, 2008 at 4:27 PM, Mike Peachey <[EMAIL PROTECTED]> wrote:
>
> Juan Mas wrote:
> > Hi All,
> >
> > I just got RT 3.6.6 installed on gentoo and followed the installation
> > instruct
Hi All,
I just got RT 3.6.6 installed on gentoo and followed the installation
instructions step by step. I am able to get to the login page and
login using root, but when I click on any link it brings me back to
the login screen. I can then log in and it will take me to where I
need to go but I
I just finished upgrading to RT 3.6.1 and I was checking out one of my common searches. When I try to search Im getting Unknown field: Requestor.EmailAddress, though every other field seems to be working. Is there a workaround for this?
-- -Juan
___
ht
Hey Everyone,
Over the weekend we received spam from some domain, after the
autoreply was sent to them, we received 3000+ e-mails from the domain
responding that the address did not exist.. We're probably still
receiving the e-mails but I put a block on the domain once I came in
this morning.
Ha
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