[rt-users] Remove

2016-03-31 Thread Kobus Bensch
Remove

-- 


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


[rt-users] Remove

2016-03-31 Thread Kobus Bensch
Remove

-- 


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


Re: [rt-users] how to change a queue name

2015-11-30 Thread Kobus Bensch

have you changed the aliases file?

On 30/11/2015 21:13, Martin Criminale wrote:

I inherited a RT installation (version 3.6.5) and in the process of setting up 
a new queue I initially mistyped the queue name and saved it.  I have now fixed 
the queue name so it matches the email address of messages intended for this 
queue but no email is arriving in the queue.

All the other settings for this new queue are identical to queues that work.

Can anyone let me know what to look for or how to troubleshoot this?

Thanks,

Martin Criminale
University of Washington Information School IT




--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] how to change a queue name

2015-11-30 Thread Kobus Bensch
You see, I have always had to make sure that there is an alias for the 
queue in the aliases file. As far as I know it is not automatic. Unless 
I just dont understand how your system is put together.


On 30/11/2015 21:55, Martin Criminale wrote:

Kobus Bensch Trustpay Global LTD email signature

Thanks Kobus.

With our installation if the email address prefix matches the queue 
name there hasn't been any need to edit the aliases file.


For example, if I forward someth...@ourdomain.com 
<mailto:someth...@ourdomain.com> to our RT server and in there have a 
queue named "something" it just works.


We have only needed to edit the aliases file if we wanted email with 
some other prefix to land in an existing queue.


Does 'fixing' the name in the web interface of RT not fix something 
behind the scenes?  This is what I am suspecting but I'm not sure how 
to check.  If that is the case I guess we would need to edit the 
aliases file.


*From:*rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On 
Behalf Of *Kobus Bensch

*Sent:* Monday, November 30, 2015 1:34 PM
*To:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] how to change a queue name

have you changed the aliases file?

On 30/11/2015 21:13, Martin Criminale wrote:

I inherited a RT installation (version 3.6.5) and in the process of setting 
up a new queue I initially mistyped the queue name and saved it.  I have now 
fixed the queue name so it matches the email address of messages intended for 
this queue but no email is arriving in the queue.

All the other settings for this new queue are identical to queues that work.

Can anyone let me know what to look for or how to troubleshoot this?

Thanks,

Martin Criminale

University of Washington Information School IT

--
Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 
900043. Company No 07427913 Registered in England and Wales with 
registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com 
<http://www.trustpayglobal.com>.


The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. 
It is intended solely for the person to whom or the entity to which it 
is addressed. If you are not the intended recipient you may not use, 
disclose, copy, distribute, print or rely on the content of this email 
or its attachments. If this email has been received by you in error 
please advise the sender and delete the email from your system. 
Trustpay Global Ltd does not accept any liability for any personal 
view expressed in this message.




--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


[rt-users] Custom Html files in local html selfservice

2015-11-06 Thread Kobus Bensch

Hi

I have created a customised CreateTicketInQueue.html in 
/opt/rt4/local/html/SelfService but it is not picked up. The default 
file in /opt/rt4/share/html/SelfService/ is still displayed. Am I 
missing something?


I restarted httpd after i made the changes.

I am on RT 4.2.12 on Centos 6

Thanks

Kobus



--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Custom Html files in local html selfservice

2015-11-06 Thread Kobus Bensch

Damn, sorry forgot about that. Thanks


On 06/11/2015 11:54, Torsten Brumm wrote:

Have you cleared the Mason Cache?

Von meinem iPhone gesendet


Am 06.11.2015 um 12:40 schrieb Kobus Bensch <kobus.ben...@trustpayglobal.com>:

Hi

I have created a customised CreateTicketInQueue.html in 
/opt/rt4/local/html/SelfService but it is not picked up. The default file in 
/opt/rt4/share/html/SelfService/ is still displayed. Am I missing something?

I restarted httpd after i made the changes.

I am on RT 4.2.12 on Centos 6

Thanks

Kobus



--


Trustpay Global Limited is an authorised Electronic Money Institution regulated 
by the Financial Conduct Authority registration number 900043. Company No 
07427913 Registered in England and Wales with registered address 130 Wood 
Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and remain 
the property of Trustpay Global Ltd unless agreed by contract. It is intended 
solely for the person to whom or the entity to which it is addressed. If you 
are not the intended recipient you may not use, disclose, copy, distribute, 
print or rely on the content of this email or its attachments. If this email 
has been received by you in error please advise the sender and delete the email 
from your system. Trustpay Global Ltd does not accept any liability for any 
personal view expressed in this message.


--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Custom Html files in local html selfservice

2015-11-06 Thread Kobus Bensch

badaboom

On 06/11/2015 11:54, Torsten Brumm wrote:

Have you cleared the Mason Cache?

Von meinem iPhone gesendet


Am 06.11.2015 um 12:40 schrieb Kobus Bensch <kobus.ben...@trustpayglobal.com>:

Hi

I have created a customised CreateTicketInQueue.html in 
/opt/rt4/local/html/SelfService but it is not picked up. The default file in 
/opt/rt4/share/html/SelfService/ is still displayed. Am I missing something?

I restarted httpd after i made the changes.

I am on RT 4.2.12 on Centos 6

Thanks

Kobus



--


Trustpay Global Limited is an authorised Electronic Money Institution regulated 
by the Financial Conduct Authority registration number 900043. Company No 
07427913 Registered in England and Wales with registered address 130 Wood 
Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and remain 
the property of Trustpay Global Ltd unless agreed by contract. It is intended 
solely for the person to whom or the entity to which it is addressed. If you 
are not the intended recipient you may not use, disclose, copy, distribute, 
print or rely on the content of this email or its attachments. If this email 
has been received by you in error please advise the sender and delete the email 
from your system. Trustpay Global Ltd does not accept any liability for any 
personal view expressed in this message.


--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


[rt-users] Group rights

2015-10-20 Thread Kobus Bensch

Hi

I have now tried every setting possible. How do I give a group 
permissions to see all the tickets in a particular queue, even if the 
ticket owner has been changed to a person not in that group?


Thanks

Kobus
--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


[rt-users] Custom Field Template

2015-10-15 Thread Kobus Bensch

Hi

I have written a script that looks like this:

Desc: On Change of CF
Cond: User Defined
Action: Notify AdminCCs
Template: CR Change Admin Correspond

Custom Condition: return 0 unless $self->TransactionObj->Type eq 
'CustomField';

  return 1;


The Template Looks like this:
Name: CR Change Admin Correspondence
Desc: Plain text admin correspondence template when CF is changed
Type: Perl
Content: RT-Attach-Message: yes

Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >

The CR_Owner was changed to: {$Ticket->FirstCustomFieldValue('CR_Owner')}

{$Transaction->Content()}


How can I change this to say:

If field 1 has changed {$Ticket->FirstCustomFieldValue('CR_Owner')}
If Field 2 has changed {$Ticket->FirstCustomFieldValue('CR_Date')}

Etc...

Basically want to onlist the fields in an email if they have changed.

Thanks in advance

Kobus

--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


[rt-users] Custom Field Template

2015-10-15 Thread Kobus Bensch

Hi

I have written a script that looks like this:

Desc: On Change of CF
Cond: User Defined
Action: Notify AdminCCs
Template: CR Change Admin Correspond

Custom Condition: return 0 unless $self->TransactionObj->Type eq 
'CustomField';

  return 1;



--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Installing GD components

2015-09-22 Thread Kobus Bensch
pan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 5: Can't locate object method 
"_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 6: Can't locate object method 
"_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.

# Failed test 'unable to generate comparison image for test 7: Can't locate object method 
"_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# '
# at t/GD.t line 246.
Can't locate object method "_new" via package "GD::Image" at 
/root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83.
# Looks like you planned 11 tests but ran 9.
# Looks like you failed 9 tests of 9 run.
# Looks like your test exited with 255 just after 9.
t/GD.t  Dubious, test returned 255 (wstat 65280, 0xff00)
Failed 11/11 subtests
t/Polyline.t .. Can't load 
'/root/.cpan/build/GD-2.56-1_9WTm/blib/arch/auto/GD/GD.so' for module GD: 
libjpeg.so.9: cannot open shared object file: No such file or directory at 
/usr/local/lib/perl5/5.22.0/x86_64-linux/DynaLoader.pm line 193.
at /root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45.
Compilation failed in require at 
/root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45.
BEGIN failed--compilation aborted at 
/root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45.
Compilation failed in require at t/Polyline.t line 10.
BEGIN failed--compilation aborted at t/Polyline.t line 10.
t/Polyline.t .. Dubious, test returned 2 (wstat 512, 0x200)
Failed 1/1 subtests

Test Summary Report
---
t/GD.t (Wstat: 65280 Tests: 9 Failed: 9)
Failed tests: 1-9
Non-zero exit status: 255
Parse errors: Bad plan. You planned 11 tests but ran 9.
t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0)
Non-zero exit status: 2
Parse errors: Bad plan. You planned 1 tests but ran 0.
Files=2, Tests=9, 0 wallclock secs ( 0.05 usr 0.04 sys + 0.14 cusr 0.04 csys = 
0.27 CPU)
Result: FAIL
Failed 2/2 test programs. 9/9 subtests failed.
LDS/GD-2.56.tar.gz
./Build test -- NOT OK
//hint// to see the cpan-testers results for installing this module, try:
reports LDS/GD-2.56.tar.gz
[root@rt rt-4.2.12]#

Thanks and Regards


On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote:

  Subject: Re: [rt-users] Installing GD components
  To: rt-users@lists.bestpractical.com
  Date: Monday, 21 September, 2015, 17:09
  
  
  What happens when you try to install the module manually

  using CPAN?
  
  
  
  Whats the output from that?
  
  
  
  On 21/09/2015 12:03,

  Asanka Gunasekera
wrote:
  
  
  
Hi Kobus, thanks for the reply I have installed

  some packages regarding to gd-devel, zlib.x86_64, zlib,
  freetype.x86_64, libgd and gdlib-config and below is the
  full output
  
  [root@rt rt-4.2.12]# make testdeps

  /usr/local/bin/perl ./sbin/rt-test-dependencies --verbose
  --with-Oracle --with-fastcgi
  perl:
  >=5.10.1(5.22.0) ...found
  users:
  rt group (apache) ...found
  bin owner (root) ...found
  libs owner (root) ...found
  libs group (bin) ...found
  web owner (apache) ...found
  web group (apache) ...found
  CLI dependencies:
  HTTP::Request::Common ...found
  Text::ParseWords ...found
  LWP ...found
  Term::ReadLine ...found
  Getopt::Long >= 2.24 ...found
  Term::ReadKey ...found
  CORE dependencies:
  CGI >= 4 ...found
  HTML::Quoted ...found
  Log::Dispatch >= 2.30 ...found
  DateTime::Format::Natural >= 0.67 ...found
  Digest::base ...found
  File::Spec >= 0.8 ...found
  Email::Address::List >= 0.02 ...found
  Plack::Handler::Starlet ...found
  DBI >= 1.37 ...found
  Text::WikiFormat >= 0.76 ...found
  MIME::Entity >= 5.504 ...found
  Devel::GlobalDestruction ...found
  Digest::SHA ...found
  Regexp::Common ...found
  Text::Wrapper ...found
  Date::Extract >= 0.02 ...found
  Class::Accessor::Fast ...found
  LWP::Simple ...found
  HTML::RewriteAttributes >= 0.05 ...found
  Locale::Maketext >= 1.06 ...found
  Errno ...found
  Symbol::Global::Name >= 0.05 ...found
  Storable >= 2.08 ...found
  File::Glob ...found
  File::Temp >= 0.19 ...found
  Text::Password::Pronounceable ...found
  DBIx::SearchBuilder >= 1.65 ...found
  Net::CIDR ...found
  

Re: [rt-users] Installing GD components

2015-09-22 Thread Kobus Bensch
Running this command does not mean it is installed. It just tells you 
which packages provides the libjpeg.so


Does the lib actually exist in

/usr/lib/libjpeg.so or /usr/lib64/libjpeg.so


On 22/09/2015 11:50, Asanka Gunasekera wrote:

yum whatprovides "*/libjpeg.so"


--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Installing GD components

2015-09-21 Thread Kobus Bensch
Paste some more error info. I had this error and the solution was in the 
detail. For me some GD system packages needed installing.


On 21/09/2015 11:39, Asanka Gunasekera wrote:

Hi All, I am trying to install RT rt-4.2.12 on CentOS 6.5 (64 bit)  
configuration goes with out any issue but when I try to do a make testdeps it 
gives me below error

SOME DEPENDENCIES WERE MISSING.
GD missing dependencies:
 GD::Graph >= 1.47 ...MISSING
 GD ...MISSING
 GD::Text ...MISSING

and when I try to install GD components I am getting below error, can some one 
tell me how to overcome this situation. I am doing below to install GD

perl -MCPAN -e'install "GD"'

Error

est Summary Report
---
t/GD.t  (Wstat: 65280 Tests: 9 Failed: 9)
   Failed tests:  1-9
   Non-zero exit status: 255
   Parse errors: Bad plan.  You planned 11 tests but ran 9.
t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0)
   Non-zero exit status: 2
   Parse errors: Bad plan.  You planned 1 tests but ran 0.
Files=2, Tests=9,  0 wallclock secs ( 0.05 usr  0.05 sys +  0.12 cusr  0.06 
csys =  0.28 CPU)
Result: FAIL
Failed 2/2 test programs. 9/9 subtests failed.
   LDS/GD-2.56.tar.gz
   ./Build test -- NOT OK
//hint// to see the cpan-testers results for installing this module, try:
   reports LDS/GD-2.56.tar.gz

How can I over come above situation?
Can I by pass force installation?
Will there be any issue?

Thanks and Best Regards

Asanka


--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Installing GD components

2015-09-21 Thread Kobus Bensch
ext ...MISSING
 GD ...MISSING

Perl library path for /usr/local/bin/perl:
 /usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux
 /usr/local/lib/perl5/site_perl/5.22.0
 /usr/local/lib/perl5/5.22.0/x86_64-linux
 /usr/local/lib/perl5/5.22.0
 .
make: *** [testdeps] Error 1
[root@rt rt-4.2.12]#

Thanks and Regards


On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote:

  Subject: Re: [rt-users] Installing GD components
  To: rt-users@lists.bestpractical.com
  Date: Monday, 21 September, 2015, 16:56
  
  
  Paste some more error info. I had this error and the

  solution was in
  the detail. For me some GD system packages needed
  installing.
  
  
  
  On 21/09/2015 11:39,

  Asanka Gunasekera
wrote:
  
  
  
Hi All, I am trying to install RT rt-4.2.12 on

  CentOS 6.5 (64 bit)  configuration goes with out any issue
  but when I try to do a make testdeps it gives me below error
  
  SOME DEPENDENCIES WERE MISSING.

  GD missing dependencies:
  GD::Graph >= 1.47 ...MISSING
  GD ...MISSING
  GD::Text ...MISSING
  
  and when I try to install GD components I am getting below

  error, can some one tell me how to overcome this situation.
  I am doing below to install GD
  
  perl -MCPAN -e'install "GD"'
  
  Error
  
  est Summary Report

  ---
  t/GD.t  (Wstat: 65280 Tests: 9 Failed: 9)
Failed tests:  1-9
Non-zero exit status: 255
Parse errors: Bad plan.  You planned 11 tests but ran 9.
  t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0)
Non-zero exit status: 2
Parse errors: Bad plan.  You planned 1 tests but ran 0.
  Files=2, Tests=9,  0 wallclock secs ( 0.05 usr  0.05 sys +
  0.12 cusr  0.06 csys =  0.28 CPU)
  Result: FAIL
  Failed 2/2 test programs. 9/9 subtests failed.
LDS/GD-2.56.tar.gz
./Build test -- NOT OK
  //hint// to see the cpan-testers results for installing this
  module, try:
reports LDS/GD-2.56.tar.gz
  
  How can I over come above situation?

  Can I by pass force installation?
  Will there be any issue?
  
  Thanks and Best Regards
  
  Asanka
  
  
  
  
  --
  
Kobus Bensch Trustpay Global

  LTD email signature
Kobus Bensch
  
Senior Systems Administrator
  
Address:  22 & 24 | Frederick Sanger Road |

  Guildford | Surrey
| GU2 7YD
  
DDI:  0207 871 3958
  
Tel:  0207 871 3890
  
Email:  kobus.ben...@trustpayglobal.com
  

  

  
  Trustpay Global Limited is an

  authorised Electronic Money Institution regulated by the
  Financial Conduct Authority registration number 900043.
  Company No 07427913 Registered in England and Wales with
  registered address 130 Wood Street, London, EC2V 6DL, United
  Kingdom.For further details please visit our
  website at www.trustpayglobal.com.The information in this email and
  any attachments are confidential and remain the property of
  Trustpay Global Ltd unless agreed by contract. It is
  intended solely for the person to whom or the entity to
  which it is addressed. If you are not the intended recipient
  you may not use, disclose, copy, distribute, print or rely
  on the content of this email or its attachments. If this
  email has been received by you in error please advise the
  sender and delete the email from your system. Trustpay
  Global Ltd does not accept any liability for any personal
  view expressed in this
  message.


--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


[rt-users] New ticket layout change

2015-09-18 Thread Kobus Bensch

Hi

I am in the process of creating an electronic change request system in 
RT. At the moment the layout is as follows:


-
|  Create new ticket |  Basics
|  Requestor | Queue
|  CC |  Status
|  Admin CC  | Owner
|  Subject |---
|  Describe Issue  |Assets
| |---
| |Custom Fields
| |CF1
| |cf2
| |cf3
| |cf4
| |cfr5
| |cf6
| |cf7
| |etc
-
How do I move the Custom field section to the left and across the whole 
page for this one queue if possible?

How do I change the filed sizes for CF's on a per field basis?

Thanks in advance.

Kobus
P.S. I have searched for the 2 queries. On the first found no answers.
The second there are multiple answers, but I could not get any of them 
to work on a per field basis. Maybe just missing something.




--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


[rt-users] New ticket layout change

2015-09-17 Thread Kobus Bensch

Hi

I am in the process of creating an electronic change request system in 
RT. At the moment the layout is as follows:


-
|  Create new ticket |  Basics
|  Requestor | Queue
|  CC |  Status
|  Admin CC  | Owner
|  Subject |---
|  Describe Issue  |Assets
| |---
| |Custom Fields
| |CF1
| |cf2
| |cf3
| |cf4
| |cfr5
| |cf6
| |cf7
| |etc
-
How do I move the Custom field section to the left and across the whole 
page for this one queue if possible?

How do I change the filed sizes for CF's on a per field basis?

Thanks in advance.

Kobus
P.S. I have searched for the 2 queries. On the first found no answers.
The second there are multiple answers, but I could not get any of them 
to work on a per field basis. Maybe just missing something.




--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Error with extensions installation

2015-09-14 Thread Kobus Bensch

Not sure. Did you restart apache after the install and after the chown?

I have that plugin install and all is working fine for me.

On 14/09/2015 12:14, Lorraine Johnson wrote:

Thank you very much Kobus, the chown command worked.

Unfortunately  I cant find the activity report. I used the link 
https:///Reports/Activity/index.html but I get 
this error


"


  The page you requested could not be found

Please check the URL and try again."

Dont know if I should do the installation again.

Please  help

On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch 
<kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>> wrote:


Sorry my bad. It should be chown not chmod and if the directory
does not exist create it first then do the chown.


On 14/09/2015 10:49, Lorraine Johnson wrote:

I again tried the solution you gave me, but am getting this error
invalid mode ' apache:apache'.


Please I am a newbie, kindly help me out.

Thank you so much

On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson
<rrainey...@gmail.com <mailto:rrainey...@gmail.com>> wrote:

Thank you Kobus Bensch for your quick response

Mine is also on centos RT 4.0, when I tail -r
 /opt/rt4/var/log/apache2 it says   No such file or directory.

Please help

    On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch
<kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>> wrote:

|The answer is in the logs, but if you performed this step
rm -fr /opt/rt4/var/mason_data/obj and restarted, then
you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|

This is on Centos anyway.

HTH



On 14/09/2015 10:01, Lorraine Johnson wrote:

Hi Y'all

Good morning, I installed RT- activity report and I get
this error "An internal RT error has occurred. Your
administrator can find more details in RT's log files."


Please I need help.

    Thank you


-- 
Kobus Bensch

Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford |
Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>

Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913
Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at
www.trustpayglobal.com <http://www.trustpayglobal.com>.

The information in this email and any attachments are
confidential and remain the property of Trustpay Global
Ltd unless agreed by contract. It is intended solely for
the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may
not use, disclose, copy, distribute, print or rely on the
content of this email or its attachments. If this email
has been received by you in error please advise the
sender and delete the email from your system. Trustpay
Global Ltd does not accept any liability for any personal
    view expressed in this message.





-- 
Kobus Bensch

Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey |
GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>

Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913 Registered in
England and Wales with registered address 130 Wood Street, London,
EC2V 6DL, United Kingdom.

For further details please visit our website at
www.trustpayglobal.com <http://www.trustpayglobal.com>.

The information in this email and any attachments are confidential
and remain the property of Trustpay Global Ltd unless agreed by
contract. It is intended solely for the person to whom or the
entity to which it is addressed. If you are not the intended
recipient you may not use, disclose, copy, distribute, print or
rely on the content of this email or its attachments. If this
email has been received by you in error please advise the sender
and delete the email from your system. Trustpay Global Ltd does
    not accept any liability for any personal view expressed in this
mess

[rt-users] RT Approvals

2015-09-14 Thread Kobus Bensch

Hi

I have setup approvals following this doc: 
https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html.


I would like to setup multiple approvers based on a value in a custom 
field. Is this possible and if so can anybody point me in the right 
direction or to a doc that I can read that will help me to achieve this?


Thank you

Kobus

--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Error with extensions installation

2015-09-14 Thread Kobus Bensch
|The answer is in the logs, but if you performed this step rm -fr 
/opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|


This is on Centos anyway.

HTH



On 14/09/2015 10:01, Lorraine Johnson wrote:

Hi Y'all

Good morning, I installed RT- activity report and I get this error "An 
internal RT error has occurred. Your administrator can find more 
details in RT's log files."



Please I need help.

Thank you


--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Error with extensions installation

2015-09-14 Thread Kobus Bensch
Sorry my bad. It should be chown not chmod and if the directory does not 
exist create it first then do the chown.


On 14/09/2015 10:49, Lorraine Johnson wrote:
I again tried the solution you gave me, but am getting this error 
invalid mode ' apache:apache'.



Please I am a newbie, kindly help me out.

Thank you so much

On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson 
<rrainey...@gmail.com <mailto:rrainey...@gmail.com>> wrote:


    Thank you Kobus Bensch for your quick response

Mine is also on centos RT 4.0, when I tail -r
 /opt/rt4/var/log/apache2 it says   No such file or directory.

Please help

On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch
<kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>> wrote:

|The answer is in the logs, but if you performed this step rm
-fr /opt/rt4/var/mason_data/obj and restarted, then you need
to chmod -R ||apache:apache /opt/rt4/var/mason_data|

This is on Centos anyway.

HTH



On 14/09/2015 10:01, Lorraine Johnson wrote:

Hi Y'all

Good morning, I installed RT- activity report and I get this
error "An internal RT error has occurred. Your administrator
can find more details in RT's log files."


Please I need help.

    Thank you


-- 
Kobus Bensch

Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey
| GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>

Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913 Registered in
England and Wales with registered address 130 Wood Street,
London, EC2V 6DL, United Kingdom.

For further details please visit our website at
www.trustpayglobal.com <http://www.trustpayglobal.com>.

The information in this email and any attachments are
confidential and remain the property of Trustpay Global Ltd
unless agreed by contract. It is intended solely for the
person to whom or the entity to which it is addressed. If you
are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email
or its attachments. If this email has been received by you in
error please advise the sender and delete the email from your
system. Trustpay Global Ltd does not accept any liability for
any personal view expressed in this message.





--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
<mailto:kobus.ben...@trustpayglobal.com>


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


[rt-users] RT Approvals

2015-09-11 Thread Kobus Bensch

Hi

I have setup approvals following this doc: 
https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html.


I would like to setup multiple approvers based on a value in a custom 
field. Is this possible and if so can anybody point me in the right 
direction or to a doc that I can read that will help me to achieve this?


Thank you

Kobus

--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Login in unix

2015-03-02 Thread Kobus Bensch

I'd question the reason for this.

On 01/03/2015 23:44, Aaron Guise wrote:


You cannot.  The users created in the Web UI are only for RT. To login 
to *NIX you need to create the user at the OS level.


Of course you could do the user creation with a scrip once the user is 
created.  Not sure I would though as personally I prefer to closely 
control whom gets access to my systems.


--
Aaron

Date: Mon, 23 Feb 2015 13:06:23 -0800
From: sshgu...@ymail.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Login in unix

Hi
How can i login in unix with a user that is created in RT's web interface?



--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22  24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 
mailto:kobus.ben...@trustpayglobal.com


--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.


Re: [rt-users] Change Custom Field layout

2010-09-16 Thread Kobus Bensch
Can anybody assist me with changing the layout of CFs when attached to a ticket 
please
Best Regards
Kobus Bensch
Fullnet Solutions LTD

Sent from my BlackBerry® wireless device

-Original Message-
From: Kobus Bensch kben...@fullnet.co.uk
Sender: rt-users-boun...@lists.bestpractical.com
Date: Wed, 15 Sep 2010 10:46:40 
To: rt-users@lists.bestpractical.com
Reply-To: kben...@fullnet.co.uk
Subject: [rt-users] Change Custom Field layout

Hello everyone
 
I need to change the Custom field layout. I have a few fields which I can see, 
but it is all listed in a 2 column display. Some of my CF’s I have changed to 
be bigger and it is now overlapping on the right. So ideally I would like just 
one column, not 2.
 
Can anybody advise as to where I can change this please?
 
Thanks
 
Kobus

Best Regards
Kobus Bensch
Fullnet Solutions LTD

Sent from my BlackBerry® wireless device

RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!


Re: [rt-users] Change Custom Field layout

2010-09-16 Thread Kobus Bensch - No Sig
 Can anybody help with this as I dont have a clue of what to do and 
where to do it. Some pointers would be helpful.


Thanks

Kobus

On 16/09/2010 18:41, Kevin Falcone wrote:

On Wed, Sep 15, 2010 at 10:46:40AM +, Kobus Bensch wrote:

Hello everyone
  
I need to change the Custom field layout. I have a few fields which

I can see, but it is all listed in a 2 column display. Some of my
CF's I have changed to be bigger and it is now overlapping on the
right. So ideally I would like just one column, not 2.

'Changed' how?
You're going to have to overlay code to make 1 column

-kevin


Can anybody advise as to where I can change this please?
  
Thanks
  
Kobus


Best Regards
Kobus Bensch
Fullnet Solutions LTD

Sent from my BlackBerry® wireless device

RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!



RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!

[rt-users] Change Custom Field layout

2010-09-15 Thread Kobus Bensch
Hello everyone
 
I need to change the Custom field layout. I have a few fields which I can see, 
but it is all listed in a 2 column display. Some of my CF’s I have changed to 
be bigger and it is now overlapping on the right. So ideally I would like just 
one column, not 2.
 
Can anybody advise as to where I can change this please?
 
Thanks
 
Kobus

Best Regards
Kobus Bensch
Fullnet Solutions LTD

Sent from my BlackBerry® wireless device

RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!


Re: [rt-users] RT Mobile for iPhone

2010-06-25 Thread Kobus Bensch
And if I can jump on the bandwagon, one for the blackberry. 

Kobus
Best Regards
Kobus Bensch
Fullnet Solutions LTD
07703503733

Sent from my BlackBerry® wireless device

-Original Message-
From: Joel Merrick joel.merr...@gmail.com
Sender: rt-users-boun...@lists.bestpractical.com
Date: Fri, 25 Jun 2010 08:44:34 
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Mobile for iPhone

+1 from me too

On Fri, Jun 25, 2010 at 4:45 AM, Torsten Brumm
torsten.br...@googlemail.com wrote:
 And here! Please, one for the Androids

 2010/6/25 Paul paul.crove...@gmail.com

 Same here.

 Paul

 On 06/24/2010 03:03 PM, Ariel Saia wrote:
  I would love to see an Android version :)
 
  Ariel
 
 
  -Original Message-
  From: rt-users-boun...@lists.bestpractical.com
  [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin
  Collins
  Sent: Thursday, June 24, 2010 3:57 PM
  To: rt-users@lists.bestpractical.com
  Subject: [rt-users] RT Mobile for iPhone
 
  This is an RT client for iPhone. Check it out if your interested.
 
  http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8
 
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Re: [rt-users] radical mormons

2010-02-28 Thread Kobus Bensch - Networker
Why is this rubbish allowed on here?

On 01/03/2010 04:15, proc...@gnu-darwin.org wrote:
 Those of you who have been following mormonism on the web
 for many years will probably recognize The Radical Mormon
 publication.  This was likely the first attempt to make
 a web portal for latter-day saint people, and this pioneering
 effort helped to inspire many other sites to do likewise.
 Radical set itself apart as a place where devout and sincere
 LDS and mormons could intelligently discuss controversial
 doctrines in a positive light, at a time when the anti-mormon
 forces were very powerful on the web.  The publication has been
 active off and on ever since that time.  If you are not
 familiar with it, you might want to have a look at it.  This
 site broke new ground at the time that it was started in 1999.

 http://proclus.tripod.com/radical/

 For those who are already familiar with The Radical Mormon,
 you might be interested to know that the editors and
 contributors have recently started work on some historical
 information regarding the publication, which provides many
 links to related websites.  You can have an advance look,
 and see as it evolves.

 http://proclus.tripod.com/radical/editor.html

 Some of you may even like to contribute something; help us
 fix broken links, contribute a news item, editorial, or
 personal story.  If you were a part of the activity that
 spawned The Radical Mormon, you might like to submit your
 link for inclusion on our contributors page.

 Regards,
 proclus
 http://www.gnu-darwin.org/

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Re: [rt-users] Login screen after each click

2008-11-13 Thread Kobus Bensch



  Hi

  If I have already done this and I do it again, will it cause some  
further issues?


  Kobus

  Quoting Jon Tollerton [EMAIL PROTECTED]:


You most likely need to upgrade the schema of the database if you're on
mysql 5.  Even if you were on mysql 5 prior to the upgrade, you still
have to follow the upgrade instructions.  Hopefully they'll consider
more clear wording in the docs in the next release!

Kobus Bensch - No Sig wrote:

Hi

Hopefully one last issue from me.

I have now sorted the EX-TEMPFAIL issue, but I have been and still am
experiencing issues where with each click I am asked to login again.
Thanks to EX_TEMPFAIL, this has not been important, but now I need to
fix that. Any suggestions anyone please.

Thanks

Kobus

  

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Re: [rt-users] Login screen after each click

2008-11-13 Thread Kobus Bensch - No Sig
Hi

I am still having problems with the login screen after each click and
read in the readme that it is better to use latin1 character set. My
mysql is currently using utf8. Is this part of the problem and should i
be changing the char set?

How do I go about doing that?

Kobus

Stefan Hornburg wrote:
 Ruslan Zakirov wrote:
   
 Is text from repository [1] clear enough?

 [1] 
 http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/3.8/trunk/UPGRADING.mysql
 

 The MySQL schema change is not mentioned at all in the README. In my opinion 
 that is really
 a mistake and led many people omitting the schema change (including me). 
 We just didn't get there at all. And UPGRADING.mysql doesn't sound that 
 urgent to 
 setups running current MySQL versions.

 Regards
  Racke


   


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[rt-users] EX_TEMPFAIL Error

2008-11-12 Thread Kobus Bensch - No Sig
Hi

I am now so sick of seeing this message and not able to sort it. Can
anyone PLEASE tell me how to sort this out once and for all?

Nov 12 21:01:44 rtserver1 sendmail[2116]: mACKtOpv031938:
to=|/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond
--url http://rt.con.com/;, ctladdr=[EMAIL PROTECTED] (8/0),
delay=00:06:20, xdelay=00:00:00, mailer=prog, pri=152899, dsn=4.0.0,
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Thank you

Kobus
(Hairless)



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Re: [rt-users] EX_TEMPFAIL Error

2008-11-12 Thread Kobus Bensch
Title: Fullnet Solutions Limited




Hi
I am currently getting this error on all messages.

There is no errors in messages or rt.log. Just maillog.

When I try 

echo hello |/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action
correspond --url http://rt.con.com

I get 
An Error Occurred
=

404 Not Found

Which file was not found. No errors anywhere when I try this. Not even
maillog.

Lars Kellogg-Stedman wrote:

  
I am now so sick of seeing this message and not able to sort it. Can
anyone PLEASE tell me how to sort this out once and for all?

  
  
Your RT log should have error message that correspond to this.  Look
in /var/log/messages (assuming a reasonably common syslog
configuration), and make sure you're logging debug priority messages.
In RT_*Config.pm:

  Set($LogToSyslog, 'debug');

(But note recent messages to this list regarding the performance
impact of logging at this priority level).

You should be able to trigger this problem on demand in order to
diagnose it.  Get a copy of the message that triggered the error, and
then pipe it to:

  /opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond
--url http://rt.con.com/

You should see useful error messages either on your screen or in the log.

  


-- 




  

  
  
  
  
  
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Maidenhead
Berkshire
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United Kingdom
  
Telephone: +44 (01628) 675 978
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Mobile Phone: +44 (07703) 503 733
Skype ID: fullnetsolutionsltd
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and intended solely for the use of the individual or entity to whom
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  This footnote also confirms that this email message has been
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Re: [rt-users] EX_TEMPFAIL Error

2008-11-12 Thread Kobus Bensch
Title: Fullnet Solutions Limited




Ok

Thanks everyone for the suggestions. I have now fixed this and I
understand what and why.

Kobus

Drew Barnes wrote:
I
assume pointing a browser at http://rt.con.com leads to a working RT
installation? If not, this is your problem.
  
  
Are you redirecting http requests to https with a rewrite rule?
  
  
Kobus Bensch wrote:
  
  Hi

I am currently getting this error on all messages.


There is no errors in messages or rt.log. Just maillog.


When I try


echo hello |/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action
correspond --url http://rt.con.com


I get

An Error Occurred

=


404 Not Found


Which file was not found. No errors anywhere when I try this. Not even
maillog.


Lars Kellogg-Stedman wrote:


  I am now so sick of seeing this message
and not able to sort it. Can

anyone PLEASE tell me how to sort this out once and for all?

 
  
Your RT log should have error message that correspond to this. Look
  
in /var/log/messages (assuming a reasonably common syslog
  
configuration), and make sure you're logging debug priority messages.
  
In RT_*Config.pm:
  
  
 Set($LogToSyslog , 'debug');
  
  
(But note recent messages to this list regarding the performance
  
impact of logging at this priority level).
  
  
You should be able to trigger this problem on demand in order to
  
diagnose it. Get a copy of the message that triggered the error, and
  
then pipe it to:
  
  
 /opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond
  
--url http://rt.con.com/
  
  
You should see useful error messages either on your screen or in the
log.
  
  
 

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Telephone: +44 (01628) 675 978
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Mobile Phone: +44 (07703) 503 733
Skype ID: fullnetsolutionsltd
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[rt-users] Login screen after each click

2008-11-12 Thread Kobus Bensch - No Sig
Hi

Hopefully one last issue from me.

I have now sorted the EX-TEMPFAIL issue, but I have been and still am
experiencing issues where with each click I am asked to login again.
Thanks to EX_TEMPFAIL, this has not been important, but now I need to
fix that. Any suggestions anyone please.

Thanks

Kobus



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Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at

2008-10-26 Thread Kobus Bensch

Ok here is some more diags

I have deleted the database and recreated the database from the 
installation instructions. I am still getting the same error.
In a browser it says DBD::mysql::st execute failed: MySQL server has 
gone away at 
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.


This is the last few lines of the log says this:
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x2af2d455f180)', 
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue', 
'General', ...) called at 
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1284
   eval {...} called at 
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
   HTML::Mason::Request::comp('undef', 'undef', 'undef', 
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', ...) called 
at /opt/rt3/share/html/autohandler line 308
   HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status', 
'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', ...) called 
at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
   
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x2af2d4188ed0)', 
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue', 
'General', ...) called at 
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279
   eval {...} called at 
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
   HTML::Mason::Request::comp('undef', 'undef', 'undef', 
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', ...) called 
at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473
   eval {...} called at 
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473
   eval {...} called at 
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 425
   
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2af2d44ad6d0)') 
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm 
line 168
   
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2af2d44ad6d0)') 
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm 
line 825
   
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2af2d10de3f0)', 
'Apache2::RequestRec=SCALAR(0x2af2d430fa50)') called at 
/opt/rt3/bin/webmux.pl line 148

   eval {...} called at /opt/rt3/bin/webmux.pl line 148
   RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2af2d430fa50)') 
called at -e line 0

   eval {...} called at -e line 0 (/usr/lib/perl5/5.8.8/Carp.pm:272)
[Sun Oct 26 11:21:28 2008] [warning]: DBD::mysql::st execute failed: 
MySQL server has gone away at 
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67. 
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Sun Oct 26 11:21:28 2008] [warning]: DBD::mysql::st execute failed: 
MySQL server has gone away at 
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71. 
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)


Please can someone help with this.

Thank you

Kobus

Ruslan Zakirov wrote:

Have you done steps from UPGRADING.mysql?

On Sat, Oct 25, 2008 at 12:08 AM, Kobus Bensch [EMAIL PROTECTED] wrote:
  

No nothing in the mysql log.

I juast had to restart the server and i sent one ticket via email and it
generated a 122mb log file.

There is something really wrong here and I dont know what and why.

I had RT running on a server with i386 acrch and version 3.6.5.

I then moved it all to a new server and x64 arch and 3.8.1 and now I get all
of these errors.



[EMAIL PROTECTED] wrote:

Anything in the mysql logs ?
Sent via BlackBerry from T-Mobile

-Original Message-
From: Kobus Bensch - No Sig [EMAIL PROTECTED]

Date: Fri, 24 Oct 2008 21:01:27
To: Curtis Bruneau[EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone
 away at


Hi

2GB on rt/db server.

I will have to look at the innodb settings, not changed these before so
will have to dig around.

Ticket volume is very low. Around 20 max a day.

I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.

Thanks for the help.

kobus

Curtis Bruneau wrote:


Sounds like the oom-killer is getting mysql. How much memory is on
your db server? Is it configured in such a way that when the innodb
pool is full it's not running out of memory? You shouldn't really have
an issue with this unless you have a large amount of tickets. Might
want to check some of your other logs and see what's occurring.
Apache/mod_perl can be quite memory intensive at times depending how
many children are setup, it will slowly grow.

Kobus Bensch - No Sig wrote:


Hi

I am able to access the server, I am able to login, and in some cases
even able to brwose normally.

The problem I then get is that when I try to create a ticket it thinks a
bit and then gives me this error

[rt-users] DBD::mysql::st execute failed: MySQL server has gone away at

2008-10-24 Thread Kobus Bensch
Hi

Please can someone help.

Fresh install of os and rt and i get this error which ends of with the
ticket email sent but no ticket created and my RT is currently not
working. I have downloaded all the email archives and found other people
with the same error but no real solution.

Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.

Thanks for any help

Kobus


There is a lot more to this log entry, I just could not include it all
here.
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',
'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
called at -e line 0
eval {...} called at -e line 0 (/usr/lib/perl5/5.8.8/Carp.pm:272)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)




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Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone away at

2008-10-24 Thread Kobus Bensch - No Sig
Hi

2GB on rt/db server.

I will have to look at the innodb settings, not changed these before so
will have to dig around.

Ticket volume is very low. Around 20 max a day.

I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.

Thanks for the help.

kobus

Curtis Bruneau wrote:
 Sounds like the oom-killer is getting mysql. How much memory is on
 your db server? Is it configured in such a way that when the innodb
 pool is full it's not running out of memory? You shouldn't really have
 an issue with this unless you have a large amount of tickets. Might
 want to check some of your other logs and see what's occurring.
 Apache/mod_perl can be quite memory intensive at times depending how
 many children are setup, it will slowly grow.

 Kobus Bensch - No Sig wrote:
 Hi

 I am able to access the server, I am able to login, and in some cases
 even able to brwose normally.

 The problem I then get is that when I try to create a ticket it thinks a
 bit and then gives me this error.

 Due to this error the server creates massive logs, so much so that I
 have to reboot the server and delete it as soon as it comes back. I
 deleted a 81GB rt.log file.

 Further problems, but after tghis issue has been solved is after each
 page i try to click on i have to login.

 Last error I sometimes just get blank pages.

 Thanks for the help

 Kobus

 Eli Altman wrote:
  
 Please explain in detail what problem you are experiencing.  Are you
 having problems installing RT and running it for the first time? 
 Can you not access RT at all through a browser?


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED] On Behalf Of Kobus
 Bensch
 Sent: Friday, October 24, 2008 12:38 PM
 To: RT Users
 Subject: [rt-users] DBD::mysql::st execute failed: MySQL server has
 gone away at

 Hi

 Please can someone help.

 Fresh install of os and rt and i get this error which ends of with
 the ticket email sent but no ticket created and my RT is currently
 not working. I have downloaded all the email archives and found
 other people with the same error but no real solution.

 Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.

 Thanks for any help

 Kobus


 There is a lot more to this log entry, I just could not include it
 all here.
 HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')

 called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
 line 168

 HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')

 called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
 line 825

 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',

 'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
 /opt/rt3/bin/webmux.pl line 148
 eval {...} called at /opt/rt3/bin/webmux.pl line 148

 RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
 called at -e line 0
 eval {...} called at -e line 0
 (/usr/lib/perl5/5.8.8/Carp.pm:272)
 [Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
 MySQL server has gone away at
 /usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
 (/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
 [Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
 MySQL server has gone away at
 /usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
 (/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)


   
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Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at

2008-10-24 Thread Kobus Bensch
Title: Fullnet Solutions Limited




No nothing in the mysql log.

I juast had to restart the server and i sent one ticket via email and
it generated a 122mb log file.

There is something really wrong here and I dont know what and why.

I had RT running on a server with i386 acrch and version 3.6.5.

I then moved it all to a new server and x64 arch and 3.8.1 and now I
get all of these errors.



[EMAIL PROTECTED] wrote:

  Anything in the mysql logs ?
Sent via BlackBerry from T-Mobile

-Original Message-
From: Kobus Bensch - No Sig [EMAIL PROTECTED]

Date: Fri, 24 Oct 2008 21:01:27 
To: Curtis Bruneau[EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone
 away at


Hi

2GB on rt/db server.

I will have to look at the innodb settings, not changed these before so
will have to dig around.

Ticket volume is very low. Around 20 max a day.

I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.

Thanks for the help.

kobus

Curtis Bruneau wrote:
  
  
Sounds like the oom-killer is getting mysql. How much memory is on
your db server? Is it configured in such a way that when the innodb
pool is full it's not running out of memory? You shouldn't really have
an issue with this unless you have a large amount of tickets. Might
want to check some of your other logs and see what's occurring.
Apache/mod_perl can be quite memory intensive at times depending how
many children are setup, it will slowly grow.

Kobus Bensch - No Sig wrote:


  Hi

I am able to access the server, I am able to login, and in some cases
even able to brwose normally.

The problem I then get is that when I try to create a ticket it thinks a
bit and then gives me this error.

Due to this error the server creates massive logs, so much so that I
have to reboot the server and delete it as soon as it comes back. I
deleted a 81GB rt.log file.

Further problems, but after tghis issue has been solved is after each
page i try to click on i have to login.

Last error I sometimes just get blank pages.

Thanks for the help

Kobus

Eli Altman wrote:
 
  
  
Please explain in detail what problem you are experiencing.  Are you
having problems installing RT and running it for the first time? 
Can you not access RT at all through a browser?


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Kobus
Bensch
Sent: Friday, October 24, 2008 12:38 PM
To: RT Users
Subject: [rt-users] DBD::mysql::st execute failed: MySQL server has
gone away at

Hi

Please can someone help.

Fresh install of os and rt and i get this error which ends of with
the ticket email sent but no ticket created and my RT is currently
not working. I have downloaded all the email archives and found
other people with the same error but no real solution.

Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.

Thanks for any help

Kobus


There is a lot more to this log entry, I just could not include it
all here.
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')

called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')

called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',

'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148
   
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
called at -e line 0
eval {...} called at -e line 0
(/usr/lib/perl5/5.8.8/Carp.pm:272)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)


  

  
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Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at

2008-10-24 Thread Kobus Bensch
Title: Fullnet Solutions Limited




No, because the previous server had the same version of MySQL as the
new one.

Ruslan Zakirov wrote:

  Have you done steps from UPGRADING.mysql?

On Sat, Oct 25, 2008 at 12:08 AM, Kobus Bensch [EMAIL PROTECTED] wrote:
  
  
No nothing in the mysql log.

I juast had to restart the server and i sent one ticket via email and it
generated a 122mb log file.

There is something really wrong here and I dont know what and why.

I had RT running on a server with i386 acrch and version 3.6.5.

I then moved it all to a new server and x64 arch and 3.8.1 and now I get all
of these errors.



[EMAIL PROTECTED] wrote:

Anything in the mysql logs ?
Sent via BlackBerry from T-Mobile

-Original Message-
From: Kobus Bensch - No Sig [EMAIL PROTECTED]

Date: Fri, 24 Oct 2008 21:01:27
To: Curtis Bruneau[EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone
 away at


Hi

2GB on rt/db server.

I will have to look at the innodb settings, not changed these before so
will have to dig around.

Ticket volume is very low. Around 20 max a day.

I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.

Thanks for the help.

kobus

Curtis Bruneau wrote:


Sounds like the oom-killer is getting mysql. How much memory is on
your db server? Is it configured in such a way that when the innodb
pool is full it's not running out of memory? You shouldn't really have
an issue with this unless you have a large amount of tickets. Might
want to check some of your other logs and see what's occurring.
Apache/mod_perl can be quite memory intensive at times depending how
many children are setup, it will slowly grow.

Kobus Bensch - No Sig wrote:


Hi

I am able to access the server, I am able to login, and in some cases
even able to brwose normally.

The problem I then get is that when I try to create a ticket it thinks a
bit and then gives me this error.

Due to this error the server creates massive logs, so much so that I
have to reboot the server and delete it as soon as it comes back. I
deleted a 81GB rt.log file.

Further problems, but after tghis issue has been solved is after each
page i try to click on i have to login.

Last error I sometimes just get blank pages.

Thanks for the help

Kobus

Eli Altman wrote:



Please explain in detail what problem you are experiencing.  Are you
having problems installing RT and running it for the first time?
Can you not access RT at all through a browser?


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Kobus
Bensch
Sent: Friday, October 24, 2008 12:38 PM
To: RT Users
Subject: [rt-users] DBD::mysql::st execute failed: MySQL server has
gone away at

Hi

Please can someone help.

Fresh install of os and rt and i get this error which ends of with
the ticket email sent but no ticket created and my RT is currently
not working. I have downloaded all the email archives and found
other people with the same error but no real solution.

Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.

Thanks for any help

Kobus


There is a lot more to this log entry, I just could not include it
all here.
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')

called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')

called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',

'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148

RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
called at -e line 0
eval {...} called at -e line 0
(/usr/lib/perl5/5.8.8/Carp.pm:272)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)





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Discover

Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at

2008-10-24 Thread Kobus Bensch - No Sig
Hi

I have now run the actions for the upgrading rt and it still give me the
same error.

Kobus

Chaim Rieger wrote:
 Kobus Bensch wrote:
 No, because the previous server had the same version of MySQL as the
 new one.
 you need to upgrade the mysql schema when upgrading rt from 3.6 to 3.8






signature.asc
Description: OpenPGP digital signature
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[rt-users] RT's GnuPG libraries

2008-10-21 Thread Kobus Bensch - No Sig
Hi

Can anybody help please:

I see the following errors in my rt.log:

[Tue Oct 21 19:38:27 2008] [debug]: RT's GnuPG libraries couldn't 
successfully read your configured GnuPG home directory 
(/opt/rt3/var/data/gpg). PGP support has been disabled 
(/opt/rt3/bin/../lib/RT/Config.pm:276)

How do i fix this please?

Thanks

Kobus
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Re: [rt-users] RT's GnuPG libraries

2008-10-21 Thread Kobus Bensch - No Sig

Wheres the best place to get some opensource pgp keys creation software?

Alan Cheng wrote:

You need to create this directory  /opt/rt3/var/data/gpg and put your
pgp keys in there.

Alan


Kobus Bensch - No Sig wrote:
  

Hi

Can anybody help please:

I see the following errors in my rt.log:

[Tue Oct 21 19:38:27 2008] [debug]: RT's GnuPG libraries couldn't 
successfully read your configured GnuPG home directory 
(/opt/rt3/var/data/gpg). PGP support has been disabled 
(/opt/rt3/bin/../lib/RT/Config.pm:276)


How do i fix this please?

Thanks

Kobus
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[rt-users] RT interface not working

2008-10-11 Thread Kobus Bensch - No Sig
Hi Everyone

Now to start, i have downloaded all the archives for RT and searched and
searched but am unable to find a solution.

I am looking after a server that was rebooted this morning because it
was slow. Since the reboot, when you try and access rt via a browser it
comes up with a download box. In IE it says:
Do you want to save the file or open it.

In Firefox it is trying to download a file of type: httpd/unix-directory

I have looked in the logs and httpd is giving me a 200. No errors on the
mail side.

We use mod_perl.

I have Cleared the mason cache

Here is my apache conf for rt:

VirtualHost 172.16.0.7:80
ServerName rt.connection2.com
ServerAdmin [EMAIL PROTECTED]
ErrorLog logs/rt.connection2.com-error_log
CustomLog logs/rt.connection2.com-access_log common
DocumentRoot /opt/rt3/share/html

AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

Location /
 SetHandler perl-script
 PerlHandler RT::Mason
/Location
/VirtualHost

Please can anybody help with this as our RT is completely down because 
of this. It will not even accept emails.

Thanks in advance

Kobus

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[rt-users] RT interface not working

2008-10-10 Thread Kobus Bensch - No Sig
Hi Everyone

Now to start, i have downloaded all the archives for RT and searched and 
searched but am unable to find a solution.

I am looking after a server that was rebooted this morning because it 
was slow. Since the reboot, when you try and access rt via a browser it 
comes up with a download box. In IE it says:
Do you want to save the file or open it.

In Firefox it is trying to download a file of type: httpd/unix-directory

I have looked in the logs and httpd is giving me a 200. No errors on the 
mail side.

Please can anybody help with this.

Thanks in advance

Kobus
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Re: [rt-users] RT interface not working

2008-10-10 Thread Kobus Bensch - No Sig
Hi Chaim

Wow that was quick.

mod_perl.

Cleared the mason cache

Here is my apache conf for rt:
VirtualHost 172.16.0.7:80
ServerName rt.connection2.com
ServerAdmin [EMAIL PROTECTED]
ErrorLog logs/rt.connection2.com-error_log
CustomLog logs/rt.connection2.com-access_log common
DocumentRoot /opt/rt3/share/html
   # Pass through requests to display images
   # Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

Location /
 SetHandler perl-script
 PerlHandler RT::Mason
/Location
/VirtualHost

Still the same.

Kobus

[EMAIL PROTECTED] wrote:
 Mod_perl or fcgi ?
 Can you clear your mason cache ?


 --Original Message--
 From: Kobus Bensch - No Sig
 Sender: [EMAIL PROTECTED]
 To: rt-users@lists.bestpractical.com
 Sent: Oct 10, 2008 09:49
 Subject: [rt-users] RT interface not working

 Hi Everyone

 Now to start, i have downloaded all the archives for RT and searched and 
 searched but am unable to find a solution.

 I am looking after a server that was rebooted this morning because it 
 was slow. Since the reboot, when you try and access rt via a browser it 
 comes up with a download box. In IE it says:
 Do you want to save the file or open it.

 In Firefox it is trying to download a file of type: httpd/unix-directory

 I have looked in the logs and httpd is giving me a 200. No errors on the 
 mail side.

 Please can anybody help with this.

 Thanks in advance

 Kobus
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[rt-users] RT stopped working after latest yum updates

2008-07-16 Thread Kobus Bensch



  Hi all

  I use RT 3.6.5 on Centos5. Last night I performed a rather large  
yum update and since then rt stopped working. When I go to the rt  
webpage it comes up with a windows asking if I want to download a file.


  Can anybody help with this please.

  Let em know if you need more info

  Kobus

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[rt-users] RT 3.6.5 and Sendmail error and looks like perl error

2008-03-11 Thread Kobus Bensch
Hello everyone

 

I have been seeing this in the sendmail logs:

Mar 11 18:20:12 centos sendmail[7978]: m2BGLulV003149:
to=|/opt/rt3/bin/rt-mailgate --queue 'FSL' --action correspond --url
http://rt.comp.co.uk/;, ctladdr=[EMAIL PROTECTED] (8/0), delay=01:58:16,
xdelay=00:00:01, mailer=prog, pri=661951, dsn=4.0.0, stat=Deferred: prog
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

 

Can anybody help me sort this.

 

I also did the following:

cat test |/opt/rt3/bin/rt-mailgate --queue 'FSL' --action correspond --url
http://rt.comp.co.uk/ --debug

 

and I get this:

Connecting to http://rt.comp.co.uk//REST/1.0/NoAuth/mail-gateway at
/opt/rt3/bin/rt-mailgate line 102,  line 1.

Can't locate object method seek via package File::Temp at
/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm line 816, GEN29 line 27.

 

Stack:

  [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:816]

  [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1083]

  [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1177]

  [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1150]

  [/opt/rt3/lib/RT/EmailParser.pm:231]

  [/opt/rt3/lib/RT/EmailParser.pm:179]

  [/opt/rt3/lib/RT/EmailParser.pm:139]

  [/opt/rt3/lib/RT/Interface/Email.pm:549]

  [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]

RT server error.

 

The RT server which handled your email did not behave as expected. It

said:

 

Can't locate object method seek via package File::Temp at
/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm line 816, GEN29 line 27.

 

Stack:

  [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:816]

  [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1083]

  [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1177]

  [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1150]

  [/opt/rt3/lib/RT/EmailParser.pm:231]

  [/opt/rt3/lib/RT/EmailParser.pm:179]

  [/opt/rt3/lib/RT/EmailParser.pm:139]

  [/opt/rt3/lib/RT/Interface/Email.pm:549]

  [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]

 

Now I am not too hot on this type of perl stuff, but I did try to update
File::Temp which was successful, but still the same problem.

 

I run RT 3.6.5 on Centos 5 with sendmail.

 

Please can someone help and let me know if you need more info to help me
sort this.

 

Thanks

 

Kobus

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[rt-users] Unowned Tickets list

2007-11-02 Thread Kobus Bensch

Hi

I saw an email from an RT user regarding unowned tickets. I have a 
similar problem where it appears all users see all unowned tickets. And 
search I may I am unable to find the correct combination of rights to 
prevent this except for the users belonging to all groups.


I have the following setup:

User A belongs to group A. Queue Comp1 has group a as membership with 
the following rights for the group and the queue:

Queue group rights


 Current rights

/(Check box to revoke right)/
CommentOnTicket
CreateTicket
OwnTicket
ReplyToTicket
SeeQueue
StealTicket
TakeTicket
Watch

Group rights


 Current rights

/(Check box to revoke right)/
SeeGroup

Can you perhaps let em know where I am going wrong.

Thanks in advance

Kobus
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[rt-users] Merged tickets

2007-11-01 Thread Kobus Bensch NF

Hi

I use 3.6.5 and all is well except when i merge tickets. When i want to 
do anything with merged tickets tghe system slow down to a snail and 
even times out. I then have to close and reopen browser to continue as 
it will just not do anything. Can anybody help please.


Thanks

Kobus
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[rt-users] Enable Scrips per queue

2007-11-01 Thread Kobus Bensch NF

Hi

I want to disable some global scrips for a new queue and haver tried to 
follow 
http://lists.bestpractical.com/pipermail/rt-users/2007-October/048215.html 
but it does not work. All i get is the same scripts page.


Has anyone else tried this and if so on what version and what did you do 
to get it to work?


I use 3.6.4.

Thanks

Kobus
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[rt-users] Queues and scrips

2007-10-31 Thread Kobus Bensch NF

Hi

Please help

How do I disable a scrip for a queue?

I dont want the on create scrip to run for a certain queue, but for the 
life of me cant figure out how.


Thanks in advance


Kobus

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Re: [rt-users] Change the logo

2007-10-22 Thread Kobus Bensch

Hi

Thanks for the replies and Robert was right. After a lot of pulling hair 
as a last resort i restarted my apache and it worked.


Thanks again

Kobus

Robert Long wrote:

Drew Barnes wrote:
  

http://wiki.bestpractical.com/view/ChangeLogo

  


I think the relevant line for Kobus Bensch is:

Restart your webserver and enjoy a highly configurable logo.

.r'

  
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[rt-users] Change the logo

2007-10-19 Thread Kobus Bensch NF

Hi everyone

I am trying to change the logo and the link on the frontpage and the 
header but for some reason it ios not working.


My

RT::LogoLinkURL http://192.168.66.1
RT::LogoURL /rt3/NoAuth/images/mtllogo.jpg
RT::LogoWidth 92
RT::LogoHeight 50
RT::MasonDataDir /var/cache/rt3/mason_data


settings all show to the correct settings by clearing my browser cache 
nothing seems to work.


Can anybody help please

Thanks kobus
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Re: AW: Re: [rt-users] RT bottlenecks

2007-09-28 Thread Kobus Bensch NF

Hi

I use Nagios and Cacti to monitor RT and the box

Ham MI-ID, Torsten Brumm wrote:


Hi matthew,
Me too, if you have something, pls share.

Does anyone have something to cleanly monitor the rt performance? 
Response times etc? We are using a scrip at this moment which does a 
wget and this pain in the ass.


Any idea is welcome

Torsten

-Original Message-
From: [EMAIL PROTECTED] 
[EMAIL PROTECTED]

To: Mathew [EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Sep 28 17:51:30 2007
Subject: Re: [rt-users] RT bottlenecks

Matthew;
If you have any benchmarking techniques , can you share them please I'll
be interested in how to monitor RT activities.
Regards;
Roy

Mathew wrote:
 Version 3.6.1 actually.  I'll give it a try though and see what happens.
  I know there is a benchmarking method that was explained in the RT
 training I attended so I'll look in my documentation and see what I find
 for that.

 Keep up with my goings on at http://theillien.blogspot.com

 Roy El-Hames wrote:
  
 Matthew;

 What version of RT are you using?
 With  3.6.1, I noticed slowness with transaction custom fields 
queries,

 if you do not use them try and comment out the following lines from
 html/Ticket/Elements/ShowTransaction

 %# if ($Transaction-CustomFieldValues-Count) {
 %#   /Elements/ShowCustomFields, Object = $Transaction 
 %#}

 You may find tickets display quicker --but again do this if you do not
 use Transaction CF's--

 Regards;
 Roy

 Mathew wrote:

 I've been informed that some are beginning to complain about the speed

 of RT when it comes to loading tickets that contain attachments.  This
 has led to the question of distributed computing in the way of load
 balancing.  I'd like to avoid moving in this direction with RT as we
 don't have the need for it.  Our user base is small as is our ticket
 count.

 It would seem that most of the bottleneck comes from actually loading
 the page.  I've found that tickets with numerous transactions (exact
 number not known) tend to be slow to load even without attachments.

 How should I go about pinpointing the bottleneck so I can find a
 solution that won't require a major tech refresh?


 Mathew
  
  


  


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Re: AW: Re: AW: Re: [rt-users] RT bottlenecks

2007-09-28 Thread Kobus Bensch NF

Well it depends on what you want to monitor

we monitor the sql perf
www perf
graph this and so on

let me know specifics and i can try and help

Ham MI-ID, Torsten Brumm wrote:


Yes we too, how do you do this exactly?

Torsten

-Original Message-
From: Kobus Bensch NF [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] [EMAIL PROTECTED]; [EMAIL PROTECTED] 
[EMAIL PROTECTED]; rt-users@lists.bestpractical.com 
rt-users@lists.bestpractical.com

Sent: Fri Sep 28 21:29:06 2007
Subject: Re: AW: Re: [rt-users] RT bottlenecks

Hi

I use Nagios and Cacti to monitor RT and the box

Ham MI-ID, Torsten Brumm wrote:

Hi matthew,
Me too, if you have something, pls share.
   
Does anyone have something to cleanly monitor the rt 
performance? Response times etc? We are using a scrip at this moment 
which does a wget and this pain in the ass.
   
Any idea is welcome
   
Torsten
   
-Original Message-
From: [EMAIL PROTECTED] 
[EMAIL PROTECTED] 
mailto:[EMAIL PROTECTED]

To: Mathew [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com 
rt-users@lists.bestpractical.com 
mailto:rt-users@lists.bestpractical.com

Sent: Fri Sep 28 17:51:30 2007
Subject: Re: [rt-users] RT bottlenecks
   
Matthew;
If you have any benchmarking techniques , can you share them 
please I'll

be interested in how to monitor RT activities.
Regards;
Roy
   
Mathew wrote:
 Version 3.6.1 actually.  I'll give it a try though and see 
what happens.
  I know there is a benchmarking method that was explained in 
the RT
 training I attended so I'll look in my documentation and see 
what I find

 for that.

 Keep up with my goings on at http://theillien.blogspot.com

 Roy El-Hames wrote:
 
 Matthew;

 What version of RT are you using?
 With  3.6.1, I noticed slowness with transaction custom 
fields queries,
 if you do not use them try and comment out the following 
lines from

 html/Ticket/Elements/ShowTransaction

 %# if ($Transaction-CustomFieldValues-Count) {
 %#   /Elements/ShowCustomFields, Object = 
$Transaction 

 %#}

 You may find tickets display quicker --but again do this if 
you do not

 use Transaction CF's--

 Regards;
 Roy

 Mathew wrote:
   
 I've been informed that some are beginning to complain 
about the speed
 of RT when it comes to loading tickets that contain 
attachments.  This
 has led to the question of distributed computing in the 
way of load
 balancing.  I'd like to avoid moving in this direction 
with RT as we
 don't have the need for it.  Our user base is small as is 
our ticket

 count.

 It would seem that most of the bottleneck comes from 
actually loading
 the page.  I've found that tickets with numerous 
transactions (exact
 number not known) tend to be slow to load even without 
attachments.


 How should I go about pinpointing the bottleneck so I can 
find a

 solution that won't require a major tech refresh?


 Mathew
 
 
   

 
   
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Media.

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