a separate post about this or even file a bug report for the left
over problems that we are still seeing with the simplified recepient
list.
Anyways, for me this was the fix and we're planning a moment for doing
this fix in production pretty soon.
2013/12/17 Michael Polenske michael.polen
-4704-1387269993-1445.642-...@test.skm-skyline.de
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 150
On Tue Dec 17 09:42:23 2013, mpolenske wrote:br /
gt; 222br /
br /
--nbsp;br /
Viele Gruuml;szlig;ebr /
Michael Polenske
Good afternoon,
I just updated our RT-4.0.17-instance to 4.2: No further problems
(without the fact that I had to install FCGI/ProcManager, which was not
checked during make upgrade). Also inside RT everything looks fine, nice
new theme J
Only thing is that I cannot export search-results
Good morning,
one of our customer sent mistakenly ~50 out-of-office-replies to one
ticket (great ...) L
Any idea to delete parts of a ticket ? I tried with shredder, but I
don't want to delete whole ticket
Cheers - Michael
Good morning,
I try to add a user to RT4.0.5 - works. But if I add an email address to
his account I get the message User xyz: Email address in use. But I
cannot find this address in the userlist. Any idea ?
Cheers - Michael
Args, I forgot the unprivileged. Found and destroyed.
Mille gracie !
Cheers - Michael
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
User with that email already exist. When you search for user in admin UI use
checkbox
Subject: Re: [rt-users] Add a group as cc: watcher during ticket
creation possible ?
On Fri, Apr 27, 2012 at 03:09:51PM +0200, Michael Polenske wrote:
I try to add a group as watcher-cc: during ticket creation (via
webinterface). It seems not
possible, I have to open the ticket afterwards
:-) )
Cheers - Michael
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Dienstag, 8. November 2011 21:56
To: Michael Polenske
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Limit upload to compressed files
To: Michael Polenske
Cc: rt-users@lists.bestpractical.com
Subject: Re: RT-Users Digest, Vol 90, Issue 67
Date: Wed, 21 Sep 2011 14:55:28 +0200
From: Michael Polenske michael.polen...@skm-skyline.de To your
second question - I want to create to search to find all tickets
of my group - something
Hi Kevin,
You can be in multiple groups, which one should it choose?
Okay, you're right. This will not work :-)
And - side effect - if I create a search with cc.id = and search
for the id of the group I
cannot get any result - okay or not okay ?
Cc is for ticket Ccs, QueueCc is for
Hi Kevin,
I suggest you start by looking at the docs in Group for
HasMemberRecursively, which will tell you that it expects a Principal.
Then you'll need to change the code to either get the first
requestor's Principal object or loop and handle multiple Requestors
passing each one's
Dear all,
we use the scrip AddSquelchedCC to add groups members of the creating
user as cc. Works like harm, except for the fact, that if admin of the
system creates a ticket for the user (if user in on the phone and has no
internet access) - in that case the groups of the admin will be added
Hi all,
a second question - I want to create to search to find all tickets of my
group - something like cc.id == _groupofcurrentuser__
Any idea ?
And - side effect - if I create a search with cc.id = and search for
the id of the group I cannot get any result - okay or not okay ?
Good afternoon,
is it possible to see all rights on a queue directly (in table format or
something else) ? I am currently creating 30 queues and I assume that
on some queues I will have forgotten or added rights J
Best regards,
Michael
2011 Training:
Hi Todd,
this I already tried, doesn't work - okay, forgot to mention that I use 4.01 :-)
Cheers - Michael
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: Montag, 25. Juli 2011 16:15
To: Michael Polenske
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
Thanks for the hint - but unfortunately it doesn’t work:
could not find component for path '/Admin/Elements/ToolTabs'
Cheers - Michael
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: Montag, 25. Juli 2011 16:33
To: Michael Polenske
Cc: rt-users
Hi all,
since I am not able to activate the Extension QueueWizard for RT4.0 -
is there any other idea to clone a queue ? Maybe directly via SQL ?
Reason is that I need to create some queues with similar settings (only
to divide between products) and I don't want to click every detail in
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Michael
Polenske
Sent: Mittwoch, 15. Juni 2011 10:14
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT:Extension::QueueWizard
Hi Kevin,
thanks for your hint. So - at least for me - QueueWizard is not
available in 4.0
Hi all,
short question - is RT:Extension::QueueWizard still working with RT 4.0
? I currenly try to install it and no success until now L
Cheers - Michael
, if the Organization of the Requestor is Yoyodine
then add group Yoyodine.
Finally give the appropriate rights to the Cc group.
Gerard
On 2011-06-06 15:04, Michael Polenske wrote:
Hi Kenneth,
thanks for your hint. Unfortunately this will not cover my problem.
Maybe I should explain it a little bit more
they need. That way, the Global rights you gave to Requestors remains,
but for that particular Queue, any member of this new group will have
the rights you granted.
Kenn
LBNL
On Fri, Jun 3, 2011 at 7:26 AM, Michael Polenske
michael.polen...@skm-skyline.de wrote:
Hi there,
I work now for years
Hi there,
I work now for years with RT, but before as user not as admin J Now our
admin left and I have to takeover some tasks.
One of the urgent one's I am not able to fix, maybe you can help.
Situation:
One Support-Queue, some users can submit tickets to and can see only
their
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