[rt-users] canned replies with attachment

Hi Is it possible to have attachments directly attached to a template. So if I choose this template as canned reply the attachment will be attached as well? Thanks Ruben Monzoon Networks AG Ruben Lehmann -- Nomadic Workers

[rt-users] Could not load valid user

'ReplyToTicket' for the queue Example. --- Regards Monzoon Networks AG Ruben Lehmann Network Engineer Riedthofstrasse 124, CH-8105 Regensdorf tel: +41 43 500 04 76 mobile: +41 78 656 47 72 -- Nomadic Workers - hotspot.monzoon.net Wireless

[rt-users] RT could not load a valid user

]). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Example. --Error Message-- Thanks and regards Ruben Monzoon Networks AG Ruben Lehmann Network Engineer Riedthofstrasse 124, CH-8105 Regensdorf tel: +41 43 500 04 76 mobile: +41 78 656 47 72 http

[rt-users] doesn't reply to requestor

Hi list Got a ticket where the requestor's mail address is something like this. [EMAIL PROTECTED] Hi created a ticket in the queue test Therefore [EMAIL PROTECTED] is listed as a watcher. But when replying to the ticket this mail address isn't listed under On Correspond Notify Requestors

AW: [rt-users] doesn't reply to requestor

Hi Sorry for disturbing. Had a problem with some regex. Problem now solved. Thx Ruben Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Ruben Lehmann Gesendet: Montag, 17. Dezember 2007 11:21 An: rt-users@lists.bestpractical.com Betreff: [rt-users] doesn't reply

[rt-users] reply with template

Hi I would like to reply some tickets with different templates. For example I have to give an answer to a ticket with a common problem I don't like to write the same answer to every ticket with this common problem ether I don't like to copy paste the text every time. Is there a way to create

[rt-users] Refresh RT at a glance automatically

Hi Is it possible to automatically refresh the RT at a glance site. Now I always have to set this option again when I log in. But I want this site to be refreshed every 2 min automatically without setting this option every time I log in. Thx Ruben

[rt-users] doesn't creat new ticket with ForkIntoNewTicket

Hi List Got RT 3.6.4 with fast_cgi, apache2 on a freebsd 6.2 I installed the scrip condition ReplyToResolved and the scrip action ForkIntoNewTicket copied from the wiki. The installation gave me a error about the DropSetGIDPermissions() so I commented it out. Afterwards the new condition