[rt-users] User login logout details

Hi , Any updates on this? Regards, Tony -Original Message- From: Tony John - ERS, HCL Tech Sent: Tuesday, June 15, 2010 10:47 AM To: rt-users@lists.bestpractical.com Subject: User login logout details Hi, I'm trying to find the login details of the users, ie the time user logged

[rt-users] User login logout details

Hi, I'm trying to find the login details of the users, ie the time user logged in and out of the RT.Is there any way other than checking the log files.Any help on this? Thanks, Tony John DISCLAIMER:

[rt-users] Child Ticket Creation with PDF Attachment

Hi , Im trying to create a Child Ticket with a pdf attachment .The pdf which needs to be attached to the Child Ticket should be same as the pdf attached in the Parent Ticket.The Template which I use fails to attach the Parent ticket pdf attachment to the Child Ticket. The Template which I

Re: [rt-users] Child Ticket Creation with PDF Attachment

Please could you give me any example to get the url of parent ticket attachment? Thanks, Tony -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Tuesday, December 29, 2009 1:15 PM To: Tony John - ERS, HCL Tech Cc: rt-users@lists.bestpractical.com

[rt-users] Fails to attach Parent ticket's attachment to the Child Ticket

Hi , Please find below the Template for setting the Child Ticket Values based on Parent Tickets: ===Create-Ticket: Child Subject: {$Tickets{'TOP'}-Subject} - ChildDate Queue: 20 Status: new Parents: TOP Type: ticket Refers-To: {$Tickets{'TOP'}-Id()} Agency :

[rt-users] Set Due Date - Child Tickets

Hi , I'm trying to set the Due date of the child Ticket.But my scrips is giving some error.Please find below the Custom action clean up code used for the same: my $link = $self-TicketObj-DependedOnBy-Next; my $duedate = RT::Date-new($RT::SystemUser); my $hours_duetime = 24;

[rt-users] Not Working: Set Due Date - Child Tickets

Hi All , I'm trying to set the Due date of child Ticket.But my scrips is giving no results.Please find below the Custom action clean up code used for the same: my $duedate = RT::Date-new($RT::SystemUser); my $hours_duetime = 24; $duedate-Set(Format='unix', Value=$hours_duetime);

Re: [rt-users] Set Due Date - Child Tickets

From: Torsten Brumm [mailto:torsten.br...@googlemail.com] Sent: Wednesday, November 25, 2009 5:02 PM To: TONY JOHN - ERS, HCL Tech Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Set Due Date - Child Tickets Hi Tony, i think the problem is my $link = $self-TicketObj

Re: [rt-users] Set Due Date - Child Tickets

25, 2009 5:36 PM To: TONY JOHN - ERS, HCL Tech; Torsten Brumm Cc: rt-users@lists.bestpractical.com Subject: AW: [rt-users] Set Due Date - Child Tickets Hi Tony, i think this is the problem: $l-BaseObj-SetDue($duedate-ISO); should by $l-TicketObj-SetDue($duedate-ISO); Like this: # your

[rt-users] rt-crontool error

Hi, I am trying to run rt-crontool but fails to set the priority value. The coomand promt error is given below: [r...@localhost sbin]# rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg CI new --condition RT::Condition::UntouchedInHours --condition-arg 4 --action

Re: [rt-users] rt-crontool error

/perl5/site_perl .) at (eval 319) line 3. ) at /usr/sbin/rt-crontool line 256. [r...@localhost sbin]# Regards, Tony From: Torsten Brumm [mailto:torsten.br...@googlemail.com] Sent: Tuesday, November 24, 2009 3:26 PM To: TONY JOHN - ERS, HCL Tech Cc: rt-users

Re: [rt-users] rt-crontool error

Hi, PFA UntouchedInHours.pm Regards, Tony From: TONY JOHN - ERS, HCL Tech Sent: Tuesday, November 24, 2009 3:31 PM To: 'Torsten Brumm' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] rt-crontool error Hi , Now I'm getting a different error: [r

Re: [rt-users] rt-crontool error

/5.10.0/RT/Tickets_Overlay_SQL.pm:261) [r...@localhost sbin]# Regards, Tony From: Torsten Brumm [mailto:torsten.br...@googlemail.com] Sent: Tuesday, November 24, 2009 3:54 PM To: TONY JOHN - ERS, HCL Tech Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt

[rt-users] Error on SetDue

Hi, Please find below the Custom action clean up code for Seting DueDate based on a condition: use strict; use warnings; my $date1=$self-TicketObj-FirstCustomFieldValue('CI Valid Till'); my $date2=$self-TicketObj-FirstCustomFieldValue('Date In Gabriel'); my($mm1,$dd1,$1) = split /\//,