Re: [rt-users] Sending E-Mail From Within Custom Scrips

2016-12-16 Thread Thomas Oddsund
"Close the ticket.\n" "Best regards,\n" "IT Crowd."]); $body->send; Docs are found here; http://search.cpan.org/~dskoll/MIME-tools-5.508/lib/MIME/Entity.pm Best regards, Thomas Oddsund RT/SDS/USIT _

Re: [rt-users] Searching for tickets with empty CF in RT 4.2.8

2016-12-16 Thread Thomas Oddsund
Hello, Thanks for your response Matt. Unfortunately, that doesn't help, as I have another search for that(new tickets doesn't have any value in the CF, and the CF is set manually once the ticket is taken). Best regards, Thomas Oddsund RT/SDS/USIT __

[rt-users] Searching for tickets with empty CF in RT 4.2.8

2016-12-09 Thread Thomas Oddsund
changed != to "NOT LIKE", and if I removed either the X or Y part. Is this a bug, is there something wrong with our RT instance or is there something I've overlooked? The operator 'IS' works fine, but it would be nice if I didn't have to change a query each

Re: [rt-users] Deleting one attachment

2016-10-25 Thread Thomas Oddsund
RT 4.2.8. Med vennlig hilsen, Thomas Oddsund SDS/USIT Fra: rt-users på vegne av Ram Sendt: 25. oktober 2016 01:45 Til: rt-users Emne: Re: [rt-users] Deleting one attachment Inline.. > A user at work added an attachment that violates corporate policy to a &g

[rt-users] Downloading attachments via REST

2016-10-12 Thread Thomas Oddsund
f.write(base64.decodestring(pdfFile.encode("utf-8"))) with open("test2.pdf", "wb") as f: f.write(pdfFile.encode("iso-8859-1")) # THROWS UnicodeEncodeError Med vennlig hilsen, Thomas Oddsund SDS/USIT - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

Re: [rt-users] Conversation grouping by ticket in Outlook / Thread-Index & Thread-Topic

2016-09-02 Thread Thomas Oddsund
--- End of template --- Also, keep whatever other headers you have. The easiest would be to just add them at the top of the template and keep the existing lines. How you set the thread-index variable however, that I can't help you with. Med vennlig hilsen, Thomas Od

Re: [rt-users] Change ticket queue without SeeQueue

2016-08-23 Thread Thomas Oddsund
icket or any ticket in a queue. Best regards, Thomas Oddsund SDS/USIT University of Oslo Fra: rt-users på vegne av Nicholas Adams Sendt: 18. august 2016 18:44 Til: pathiaki2 via rt-users Emne: [rt-users] Change ticket queue without SeeQueue Hello, Working