Ok,
i gave it another shot with the following settings:
Domain is: support.example.com
Mailserver is: mail.example.com
hostname is: support.example.com
hosts is: ipadress support.example.com example.com
webpath is: /rt
Given that, i set up a new Debian Squeeze Server, installed Apache2, MySQL
I'd also second that, but haven't heard of someone who succeeded yet.
Best
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The mailproblem is the one with higher priority, what i do not catch up with
is:
1. How to get Postfix to work with rt-mailgate
2. Otherwise how to get fetchmail/Postfix working with rt-mailgate:
oll mail.help-me-do.it
protocol pop3
username gene...@example.com password noneiknowof
mda
Rainer Duffner wrote:
Where is your mail hosted?
I assume, you don't run RT on your mailserver, right?
The mailboxes (you need two) are on your mailserver.
The mailserver is the server that is recorded in your MX record.
If you had told us your real domain, we could look it up and
PS: Perhaps i made a mistake in the first place.
Since i want RT to respond to http://www.example.com and the mailserver is
mail.example.com, what would be acceptable as hostname? www.example.com ?
Should i configure postfix with IP or with mail.example.com? Emails are
being sent, but the
Kevin Falcone-2 wrote:
On Sat, Apr 14, 2012 at 10:12:21AM -0700, who else wrote:
Any idea how to get mailgate running? The Mails are not bounced, but i
receive every 5hrs a mail delayed email.
What's in your mail logs.
What's in your RT logs.
Also, you didn't reply to my
Kevin Falcone-2 wrote:
On Thu, Apr 12, 2012 at 08:31:22AM -0700, who else wrote:
Have set up RT before, but i am missing my installation documentation;
nowhere to be seen.
I have RT up and running on IP adress and Port 8080 with the RT Server.
What
doesn't work at all
Have set up RT before, but i am missing my installation documentation;
nowhere to be seen.
I have RT up and running on IP adress and Port 8080 with the RT Server. What
doesn't work at all is the Mailinterface. He says, he sends mails, but they
never arrive, also, Mails i send to RT won't arrive,
Someone, please?
TIA
w_e
who else wrote:
Well,
it seems it works.
BUT:
I worked it out this way:
There is a scrip that can do this:
http://wiki.bestpractical.com/view/AddRequestor
You create a custom user field called othermail and populate it with the
people you want to get
Well,
it seems it works.
BUT:
I worked it out this way:
There is a scrip that can do this:
http://wiki.bestpractical.com/view/AddRequestor
You create a custom user field called othermail and populate it with the
people you want to get the email. All, the other IBMers will be added as
Kevin Falcone-2 wrote:
On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote:
Hi,
yes, i did, i gave the see/modify right to every staff member and also to
every group. But this didn't work. It doesn't matter at all, which rights
the user/group has, i can only see the headline
Hi,
i am wondering whether the extension merge users will do what i need it to
do... :-)
Let's say, i have 15 users which are from ibm.com, and i want them to share
the bugs they are going to submit, so each of them knows, which bugs have
already submitted, so they do not send them in twice or
who want to keep an eye on all calls made by their staff.
-Mike
who else wrote:
Hi,
i am wondering whether the extension merge users will do what i need it
to
do... :-)
Let's say, i have 15 users which are from ibm.com, and i want them to
share
the bugs they are going to submit, so each
Hi,
yes, i did, i gave the see/modify right to every staff member and also to
every group. But this didn't work. It doesn't matter at all, which rights
the user/group has, i can only see the headline (custom fields) and nothing
below. Like there isn't any custom field... ;-(
Please correct me,
After surfing around quite some time and reading a bunch of, somtimes very
old, posts, i'd like to ask you about the basic concepts of groups.
I am still looking into giving all users from *.example.com the right to see
all tickets created for this company. I understand, that you cannot add
Hi,
i remember, having asked this one some time ago, but in the meanwhile it is
pressing more on us:
We have various companies, having more than one contact. They send tickets
in and it would be great, if all of a company can also read tickets, others
provided. So we won't get in tickets twice
, this was indeed the problem, so now it works and perhaps you'll
find this, if you run in this problem.
Best
w_e
who else wrote:
Hi there,
after reading the chapter about custom fields in RT Essentials i
thought, setting rights on the custom field, like this:
everybody show custom field
bump_
:-)
who else wrote:
Hi all,
i have the option of including a RTFM (RT 3.8.2 RTFM 2.4.2) article into
the ticket, and three options to choose the article in question. Third
option is to scroll down a list of all articles.
Since this list contains not only the subject
Not i know of, was searching for it as well.
As I am a newbie to RT and AT, i am keen to learn more about AT too, so i
created a yahoo group. You can find it here:
at-user-subscr...@yahoogroups.de
Dont worry about the TLD; main conversation language is english :-)
Of course it is still
is hosted by Google. I fully support anyone who wants to
run a list.
On Thu, Mar 5, 2009 at 10:59 AM, who else bogey...@yahoo.com wrote:
Not i know of, was searching for it as well.
As I am a newbie to RT and AT, i am keen to learn more about AT too, so
i
created a yahoo group. You can find
I tried a lot to get self service working like this:
unpriv logs in and clicks on create ticket.
User is presented with just the queue's he has access to, but he will see
always all queue's, not just the three he is entitled to.
ShowQueue has been globally set for just the groups, where this
Drew Barnes wrote:
who else wrote:
I tried a lot to get self service working like this:
unpriv logs in and clicks on create ticket.
User is presented with just the queue's he has access to, but he will see
always all queue's, not just the three he is entitled to.
ShowQueue has
Hi all,
i have the option of including a RTFM (RT 3.8.2 RTFM 2.4.2) article into
the ticket, and three options to choose the article in question. Third
option is to scroll down a list of all articles.
Since this list contains not only the subject but also the summary, this
will break the
with google, on the googlecode site or in this
list...
Can you point me in the right direction, please?
Best
w_e
Kevin Phair wrote:
who else wrote:
Sounds like a plan :-) Which version of RTx-AssetTracker are you using? I
can only find 1.2.3, not 1.2.4b1; anybody got a download link?
You can
Update:
Strange things happen: By reloading the browser the Assets-Option in the
Menu might be there or dissappear. AT also creates new error messages like
this:
Creation of new Asset Type (i was able to create 5 or 6 of them before being
presented with this)
Can't locate object method new via
After dealing a bit with RT and checking out quite a lot of posts in this
list, i come up with my scenario which would suit me best, perhaps someone
out there has done something similar:
We need to do support for clients, which have usually more than one contact
to communicate with us and more
Hi there,
after reading the chapter about custom fields in RT Essentials i thought,
setting rights on the custom field, like this:
everybody show custom field
privileged show custom field
privileged edit custom field
could do the trick, but no way, the error won't go away.:-(
Best
w_e
who
Hi,
Kenneth Marshall-3 wrote:
In the same vein, you can use the RTx-AssetTracker to group the same
information
using Asset custom fields and attach the asset to the ticket(s) in
question. We
are working on doing this with users machines, sofware and other types
of assets. You can
Hi Ken,
thank you for your answer
Kevin Phair wrote:
For the above idea, you can try this:
http://code.google.com/p/asset-tracker-4rt/wiki/HowToLinkTicketToAssetScrip
In theory, you add a ticket custom field, and the user can then just
stick in the name of an asset and the ticket will
Hi all,
am a newbie with RT and RTFM, but got it up and running for two days now. I
figured out a lot of things myself, and besides buying RT Essentials, which
will amazon will ship today, and checking out various options in RT, i got a
weird Errormessage, where neither Uncle Google finds
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