Hi Andrea,
first of all you should have applied the custom fields to both queues.
If you then create a ticket with the create button under links, then the
custom fields values should also be copied.
You can then manually change the queue or you could try the following
extension:
Il 03/08/2010 13:40, Christian Loos ha scritto:
http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue
to create the ticket in another queue.
Thank you! I discovered in the wiki different solutions:
* http://wiki.bestpractical.com/view/ForkIntoNewTicket
*
Andrea,
Will there ever be a time you create a DependsOn ticket that you do
*NOT*want to be in L2 Queue?
Kenn
On Mon, Aug 2, 2010 at 1:15 PM, Andrea Perotti apero...@cutaway.it wrote:
Il 02/08/2010 19:26, Kenneth Crocker ha scritto:
If I understand you correctly, you want to be able to
Hi,
I've been asked to configure our RT (RT 3.8.2, migration to 3.8.8
planned during August, Mod_Perl, MySQL 5.0) to support a new process.
The request is to have 2 queues with equal CF : the first one is public
and everyone write in there via mail. Then some Privileged users take
those
Andrea,
If I understand you correctly, you want to be able to create a DependsOn
link/ticket in another Queue from the L1 Queue?
If so, you would need to make sure your *Set($StrictLinkACL, 0); *is set
to ‘0’ so RT will allow links to other Queues. Of course, you also have to
make sure that the
Il 02/08/2010 19:26, Kenneth Crocker ha scritto:
If I understand you correctly, you want to be able to create a
DependsOn link/ticket in another Queue from the L1 Queue?
Thank you for your reply.
I'm already able to manually create linked ticket from one queue to
another, the problem is that I
