Never mind the SQL logging question, I got it. Something really weird: in
the ticket insertion, I see no owner value at all. Here it is:
INSERT INTO Tickets
(Resolved, Priority, Starts, Creator, InitialPriority, SLA, Created,
LastUpdatedBy, Type, Queue, LastUpdated, Started, Due, Subject,
FinalPri
On Mon, Nov 28, 2016 at 11:41 AM, Kenneth Marshall wrote:
> On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote:
> > Thanks, I didn't know that would happen. I did that to suppress the
> email notification; we want users notified if their tickets change owners,
> but only if that change is
On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote:
> Thanks, I didn't know that would happen. I did that to suppress the email
> notification; we want users notified if their tickets change owners, but only
> if that change is NOT from "nobody" to themselves.
>
> I just updated the scrip
Thanks, I didn't know that would happen. I did that to suppress the email
notification; we want users notified if their tickets change owners, but only
if that change is NOT from "nobody" to themselves.
I just updated the script to record the transaction. It worked, because I got
the email I wa
Hi Alex,
You do not record your transaction in your scrip. That means that the
system does not know that a change has been made and to invalidate the
caches. You will either need to record it or live with the result.
Regards,
Ken
On Mon, Nov 28, 2016 at 11:12:00AM -0500, Alex Hall wrote:
> >> my
I just wondered if anyone had any more thoughts on this problem. We just
set up email dashboards, and they're doing the same thing search results
do; owners are often set to 'nobody', but if you go into the ticket, the
real owner is shown. Since dashboards and searches use the same display, or
seem
We always leave it at the default. I did a search for "queue:technology",
and here's the format it uses:
'__id__/TITLE:#',
'__Subject__/TITLE:Subject',
Status,
QueueName,
Owner,
Priority,
'__NEWLINE__',
'__NBSP__',
'__Requestors__',
'__CreatedRelative__',
'__ToldRe
Hi Alex,
What is the Format-String of your search? (It’s under the advanced tab, when
you edit the search)
The scrip looks fine.
Cheers,
Vinzenz
Vinzenz Sinapius
Information Technology | Informationstechnik
tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY
Phone: +49 351 205768-167
Fa
