Re: [rt-users] '--' in request cuts off history when replying?
Still having this problem, even with all modifications removed. The only changes made were local file overrides on MessageBox changing the original signature -- from: $signature = -- \n. $text; to: $signature = \n\n\n-- \n. $text . \n\n; And the order of elements in the textarea -- from: % $Default || '' %% $message %% $signature %/textarea to: % $Default || '' %% $signature %% $message %/textarea -- View this message in context: http://requesttracker.8502.n7.nabble.com/in-request-cuts-off-history-when-replying-tp54420p54428.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] '--' in request cuts off history when replying?
Hi all, We're running RT 4.0.4 and we found a weird set of circumstances. The only modification we have to our system is a local override to move the signature to the top. Here is what I am experiencing: * A requestor emails in their response and their e-mail contains '--' * When our staff reply to their ticket, the history ends at that '--' So if I email in a ticket saying Please -- look into this issue... , when my staff replies to the ticket, the history is limited to Please (the text before '--'). I'm sure it's those characters being interpreted as an RT user signature but I cannot find a good way to fix this. I would appreciate some assistance. Thanks! -- View this message in context: http://requesttracker.8502.n7.nabble.com/in-request-cuts-off-history-when-replying-tp54420.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] '--' in request cuts off history when replying?
On Mon, Jun 24, 2013 at 11:31:32AM -0700, candidochris wrote: We're running RT 4.0.4 and we found a weird set of circumstances. The only modification we have to our system is a local override to move the signature to the top. What happens when you remove your modifications? The RT quote trimming code requires \n-- \n, so simply putting -- into a sentence wouldn't trigger that. See RT::Attachment::Quote for the relevant trimming code. -kevin Here is what I am experiencing: * A requestor emails in their response and their e-mail contains '--' * When our staff reply to their ticket, the history ends at that '--' So if I email in a ticket saying Please -- look into this issue... , when my staff replies to the ticket, the history is limited to Please (the text before '--'). I'm sure it's those characters being interpreted as an RT user signature but I cannot find a good way to fix this. I would appreciate some assistance. pgpIMJFA8Ymgy.pgp Description: PGP signature
Re: [rt-users] '--' in request cuts off history when replying?
On Mon, Jun 24, 2013 at 02:46:12PM -0400, Kevin Falcone wrote: On Mon, Jun 24, 2013 at 11:31:32AM -0700, candidochris wrote: We're running RT 4.0.4 and we found a weird set of circumstances. The only modification we have to our system is a local override to move the signature to the top. What happens when you remove your modifications? The RT quote trimming code requires \n-- \n, so simply putting -- into a sentence wouldn't trigger that. See RT::Attachment::Quote for the relevant trimming code. That code is actually less relevant these days (you can find the quoting code in Transaction's Content method) but I still believe you're running into a complication from your local RT modifications rather than a core bug, since you're the first report I've ever seen of this behavior. -kevin Here is what I am experiencing: * A requestor emails in their response and their e-mail contains '--' * When our staff reply to their ticket, the history ends at that '--' So if I email in a ticket saying Please -- look into this issue... , when my staff replies to the ticket, the history is limited to Please (the text before '--'). I'm sure it's those characters being interpreted as an RT user signature but I cannot find a good way to fix this. I would appreciate some assistance. pgpnoNiI20rmB.pgp Description: PGP signature
Re: [rt-users] '--' in request cuts off history when replying?
Kevin, Thanks for the response. From what you wrote, I looked at issues we had and they are actually always caused by email signatures - I didn't realize that before. When an incoming email from a requestor has a signature like this: -- Signature The cut off happens. I'm assuming this is because it matches Request Tracker's internal signature format. We had this problem even after removing the local file, clearing the mason and restarting apache. Is this something we need to learn to live with, or is there an easy way to knock out the -- signature config on incoming emails? I'll run some more tests on my end. -- View this message in context: http://requesttracker.8502.n7.nabble.com/in-request-cuts-off-history-when-replying-tp54420p54423.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
