Nick,
Suffer me this and try putting the person you want as AdminCc in the PC
Support group OR allow the Net Support group to have the same rights as
the PC Support group for that queue. Then try setting the AdminCc. My
reasoning is that if the role AdminCc has rights to a queue and you are
Nick,
Also, try granting ReplytoTicket for all privileged either Globally or
in that queue.
Kenn
LBNL
On 12/3/2009 4:13 PM, Nick Kartsioukas wrote:
On Thu, 03 Dec 2009 15:58:47 -0800, Ken Crocker kfcroc...@lbl.gov
said:
Is the person you are trying to set as AdminCc also in the PC
On Thu, Dec 03, 2009 at 11:58:18AM -0800, Nick Kartsioukas wrote:
I currently have permissions set on tickets such that only the ticket
owner has the ModifyTicket right. If I create a ticket, and on the
ticket creation screen set someone as AdminCC, and submit the ticket,
the ticket is
Kevin,
Yea. You're right. I've never had to deal with this because we really do
not use AdminCc at the ticket level. We set up all our AdminCc's at the
Queue watcher level and that way a simple scrip will take care of
notifications and we can handle all the privileges with the role at
queue
I currently have permissions set on tickets such that only the ticket
owner has the ModifyTicket right. If I create a ticket, and on the
ticket creation screen set someone as AdminCC, and submit the ticket,
the ticket is successfully created but I get a permission denied error
on adding the
Nick,
Have you tried setting the AdminCc when creating the ticket? You can do
that with the WebUI. If these tickets are being created via Email, then
downloading/installing the CommandByMail extension/plugin will allow
you to do this.
As to changing/setting the AdminCc once the ticket is
On Thu, 03 Dec 2009 12:52:06 -0800, Ken Crocker kfcroc...@lbl.gov
said:
Have you tried setting the AdminCc when creating the ticket? You can do
that with the WebUI. If these tickets are being created via Email, then
downloading/installing the CommandByMail extension/plugin will allow
you to
Nick,
I suppose you could make yourself the owner when you create it, then
after it is created, give it to someone else. But that is the long way
around. You could also write a scrip to do it with RT authority, but
that is a little like doing it twice when it shouldn't be necessary.
Are you
On Thu, 03 Dec 2009 14:10:32 -0800, Ken Crocker kfcroc...@lbl.gov
said:
I suppose you could make yourself the owner when you create it, then
after it is created, give it to someone else. But that is the long way
around. You could also write a scrip to do it with RT authority, but
that is a
Nick,
I was just thinking that we are looking at the wrong cause. I have MANY
users that are allowed to create tickets in a queue and NOT allowed to
modify those tickets, yet, they are able to create a ticket with an
AdminCc with no problems. I'm wondering if, perhaps, we should look at
what
On Thu, 03 Dec 2009 15:37:18 -0800, Ken Crocker kfcroc...@lbl.gov
said:
I was just thinking that we are looking at the wrong cause. I have MANY
users that are allowed to create tickets in a queue and NOT allowed to
modify those tickets, yet, they are able to create a ticket with an
AdminCc
On Thu, 03 Dec 2009 15:58:47 -0800, Ken Crocker kfcroc...@lbl.gov
said:
Is the person you are trying to set as AdminCc also in the PC Support
group?
No, they are a member of the Net Support group, but they do have Watch
and WatchAsAdminCC in the PC Support queue.
What rights are set for
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