Re: [rt-users] Attachments on reply
On Wed, Dec 05, 2007 at 10:18:05AM +0100, Holger Haase wrote:
> Hi David,
>
> this did not the trick, the attachment is stored in the ticket
> But not send out per mail.
> My resolve template:
> -
> Subject: Resolved: {$Ticket->Subject}
>
> RT-Attach-Message: yes
>
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
> --
I don't think you want that extra blank line between Subject and
RT-Attach-Message
-jesse
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AW: [rt-users] Attachments on reply
Hey,
Many thanks, this fixed it. :-)
Thanks and best regards,
Holger.
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Dirk Pape
Gesendet: Mittwoch, 5. Dezember 2007 11:14
An: rt-users@lists.bestpractical.com
Betreff: RE: [rt-users] Attachments on reply
Hello,
--Am 5. Dezember 2007 10:18:05 +0100 schrieb Holger Haase
<[EMAIL PROTECTED]>:
> this did not the trick, the attachment is stored in the ticket But not
> send out per mail.
> My resolve template:
> -
> Subject: Resolved: {$Ticket->Subject}
>
> RT-Attach-Message: yes
>
> According to our records, your request has been resolved. If you have
> any further questions or concerns, please respond to this message.
> --
you must not have a blank line between the subject: header and the
RT-Attach-Message: header, hence your template should look
-
Subject: Resolved: {$Ticket->Subject}
RT-Attach-Message: yes
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
--
Dirk.
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PROTECTED]
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RE: [rt-users] Attachments on reply
Hello,
--Am 5. Dezember 2007 10:18:05 +0100 schrieb Holger Haase
<[EMAIL PROTECTED]>:
this did not the trick, the attachment is stored in the ticket
But not send out per mail.
My resolve template:
-
Subject: Resolved: {$Ticket->Subject}
RT-Attach-Message: yes
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
--
you must not have a blank line between the subject: header and the
RT-Attach-Message: header, hence your template should look
-
Subject: Resolved: {$Ticket->Subject}
RT-Attach-Message: yes
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
--
Dirk.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
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RE: [rt-users] Attachments on reply
Hi David,
this did not the trick, the attachment is stored in the ticket
But not send out per mail.
My resolve template:
-
Subject: Resolved: {$Ticket->Subject}
RT-Attach-Message: yes
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
--
My correspondence template:
--
X-RT-Queue: {$Ticket->QueueObj->Name}
RT-Attach-Message: yes
[{$rtname} #{$Ticket->id()}]
Ticket id} >
{$Transaction->Content()}
Regards Holger.
-Ursprüngliche Nachricht-
Von: David Hobley [mailto:[EMAIL PROTECTED]
Gesendet: Dienstag, 4. Dezember 2007 23:44
An: Holger Haase
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Attachments on reply
Holger,
In the template you use for the messages, you need to include:
RT-Attach-Message: yes
to ensure that Attachments get sent.
Cheers,
David
On 05/12/2007, at 3:07 AM, Holger Haase wrote:
> Is there anybody out there wha can tell me a solution.
> Why are attachments that I add to a reply or when resolving a ticket
> in the WebUI are not send out by mail? We need this.
> Regards
> Holger.
>
> --
>
> Message: 3
> Date: Sun, 2 Dec 2007 10:08:03 +0100
> From: "Holger Haase" <[EMAIL PROTECTED]>
> Subject: [rt-users] Attachments on reply
> To:
> Message-ID:
>
> <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="utf-8"
>
> Hi all,
>
> Is there any way forwarding attachments when replying in addition to
> store them in the ticket?
> I use RT3.4.6
>
> Thanks in advance,
> Holger.
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll
> take up to 20 percent off the price. This sale won't last long, so get
> in touch today.
>Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com Commercial support:
> [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
___
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
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Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Attachments on reply
Holger, In the template you use for the messages, you need to include: RT-Attach-Message: yes to ensure that Attachments get sent. Cheers, David On 05/12/2007, at 3:07 AM, Holger Haase wrote: Is there anybody out there wha can tell me a solution. Why are attachments that I add to a reply or when resolving a ticket in the WebUI are not send out by mail? We need this. Regards Holger. -- Message: 3 Date: Sun, 2 Dec 2007 10:08:03 +0100 From: "Holger Haase" <[EMAIL PROTECTED]> Subject: [rt-users] Attachments on reply To: Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="utf-8" Hi all, Is there any way forwarding attachments when replying in addition to store them in the ticket? I use RT3.4.6 Thanks in advance, Holger. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Attachments on reply
Holger, We are using 3.4.4 in production and the email with attachments works fine. So, I have a couple questions for you; 1) is the email itself going out and only the attachment is not or 2) is no email at all going out? Kenn LBNL On 12/4/2007 9:08 AM, Holger Haase wrote: -Ursprüngliche Nachricht- Von: Holger Haase Gesendet: Dienstag, 4. Dezember 2007 18:08 An: 'rt-users@lists.bestpractical.com' Betreff: Attachments on reply Is there anybody out there wha can tell me a solution. Why are attachments that I add to a reply or when resolving a ticket in the WebUI are not send out by mail? We need this. Regards Holger. -- Message: 3 Date: Sun, 2 Dec 2007 10:08:03 +0100 From: "Holger Haase" <[EMAIL PROTECTED]> Subject: [rt-users] Attachments on reply To: Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="utf-8" Hi all, Is there any way forwarding attachments when replying in addition to store them in the ticket? I use RT3.4.6 Thanks in advance, Holger. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Attachments on reply
-Ursprüngliche Nachricht- Von: Holger Haase Gesendet: Dienstag, 4. Dezember 2007 18:08 An: 'rt-users@lists.bestpractical.com' Betreff: Attachments on reply Is there anybody out there wha can tell me a solution. Why are attachments that I add to a reply or when resolving a ticket in the WebUI are not send out by mail? We need this. Regards Holger. -- Message: 3 Date: Sun, 2 Dec 2007 10:08:03 +0100 From: "Holger Haase" <[EMAIL PROTECTED]> Subject: [rt-users] Attachments on reply To: Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="utf-8" Hi all, Is there any way forwarding attachments when replying in addition to store them in the ticket? I use RT3.4.6 Thanks in advance, Holger. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Attachments on reply
Is there anybody out there wha can tell me a solution. Why are attachments that I add to a reply or when resolving a ticket in the WebUI are not send out by mail? We need this. Regards Holger. -- Message: 3 Date: Sun, 2 Dec 2007 10:08:03 +0100 From: "Holger Haase" <[EMAIL PROTECTED]> Subject: [rt-users] Attachments on reply To: Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="utf-8" Hi all, Is there any way forwarding attachments when replying in addition to store them in the ticket? I use RT3.4.6 Thanks in advance, Holger. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Attachments on reply
Hi all, Is there any way forwarding attachments when replying in addition to store them in the ticket? I use RT3.4.6 Thanks in advance, Holger. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] attachments on reply
Hi all, Is there any way forwarding attachments when replying in addition to store them in the ticket? I use RT3.4.6 Thanks in advance, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
