Re: [rt-users] Can't remove Quick Create Can you reverse the order of history?
On 05/08/2013 04:39 PM, Thomas Sibley wrote: On 05/08/2013 01:00 PM, Cena, Stephen (ext. 300) wrote: I've got two questions: 1. I just did an upgrade from 4.0.11 to 4.0.12 all seemed well. Due to people not using the full ticket Create, I decided to globally remove Quick Create from RT At A Glance. However, when I do that I get the following error: [snip] I can't reproduce this problem and looking at the code don't see how it would happen. Do you have any local customizations? Can you send us the output of running this SQL query? select id, Name, Description, ObjectType, ObjectId from Attributes where ObjectType='RT::System'; Could you also navigate to Configuration - Tools - System Config in RT, save that page as HTML, and send the file? Make sure any sensitive data is redacted first. Stephen, the information I request above will still be useful, but on a hunch, did you recently migrate RT's database from MySQL to MariaDB? -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Can't remove Quick Create Can you reverse the order of history?
I've got two questions: 1. I just did an upgrade from 4.0.11 to 4.0.12 all seemed well. Due to people not using the full ticket Create, I decided to globally remove Quick Create from RT At A Glance. However, when I do that I get the following error: admsjc@helpdesk:/var/log/apache2$ tail error.log [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) [Wed May 8 19:53:28 2013] [error]: Can't call method Content on an undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69. Stack: [/opt/rt4/share/html/Admin/Global/MyRT.html:69] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) 2. I'm just about ready to deploy our second RT server, and the service department is asking me if it is possible to modify the ticket display so that the most recent posts/comments are at the top. Is there a way to change that? Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 s...@qvii.com Thank you for helping us help you help us all. --For email related issues, please contact postmas...@qvii.com
Re: [rt-users] Can't remove Quick Create Can you reverse the order of history?
On Thu, May 9, 2013 at 12:00 AM, Cena, Stephen (ext. 300) s...@qvii.comwrote: 2. I'm just about ready to deploy our second RT server, and the service department is asking me if it is possible to modify the ticket display so that the most recent posts/comments are at the top. Is there a way to change that? This is a config option (grep for OldestTransactionFirst) and overridable by users via preferences pages. -- Best regards, Ruslan.
Re: [rt-users] Can't remove Quick Create Can you reverse the order of history?
On 05/08/2013 01:00 PM, Cena, Stephen (ext. 300) wrote: I've got two questions: 1. I just did an upgrade from 4.0.11 to 4.0.12 all seemed well. Due to people not using the full ticket Create, I decided to globally remove Quick Create from RT At A Glance. However, when I do that I get the following error: admsjc@helpdesk:/var/log/apache2$ mailto:admsjc@helpdesk:/var/log/apache2$ tail error.log [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) [Wed May 8 19:53:28 2013] [error]: Can't call method Content on an undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69. Stack: [/opt/rt4/share/html/Admin/Global/MyRT.html:69] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) I can't reproduce this problem and looking at the code don't see how it would happen. Do you have any local customizations? Can you send us the output of running this SQL query? select id, Name, Description, ObjectType, ObjectId from Attributes where ObjectType='RT::System'; Could you also navigate to Configuration - Tools - System Config in RT, save that page as HTML, and send the file? Make sure any sensitive data is redacted first. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
