Re: [rt-users] Corres messages
Kenneth, I think you meant Martyn, We do n't have NotifyActor enabled, (I know what I did so don't need an email to tell me).. however as I understand it, Martyn need NotifyActor enabled and should disable any scrips for Owner change except for Notify Owner (if that make sense). Roy Kenneth Crocker wrote: Roy, Once the user takes the ticket, he becomes the owner, so why would he want an e_mail telling him he took a ticket when he KNOWS he took a ticket? Kenn LBNL Roy El-Hames wrote: Adjust your global/scrips to how you want them ... Roy Martyn Routley wrote: Hi Am I being dense(Answers on a postcard to...) I have installed 3.6.0 from FreeBSD ports and it works. Yay! By default, when a message is sent to rt, a response is sent to the requestor and to the support users to alert them. Once the ticket has been taken by a user, the emails seem to go to everybody except the owner. My question is this. Is it possible to have the messages sent only to the ticket owner and not everyone? Martyn - This message has been scanned for viruses and dangerous content by the http://www.invictawiz.com MailScanner, and is believed to be clean. - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Corres messages
Roy El-Hames mailto:[EMAIL PROTECTED] wrote: Kenneth, I think you meant Martyn, We do n't have NotifyActor enabled, (I know what I did so don't need an email to tell me).. however as I understand it, Martyn need NotifyActor enabled and should disable any scrips for Owner change except for Notify Owner (if that make sense). Roy Kenneth Crocker wrote: Roy, Once the user takes the ticket, he becomes the owner, so why would he want an e_mail telling him he took a ticket when he KNOWS he took a ticket? Kenn LBNL Roy El-Hames wrote: Adjust your global/scrips to how you want them ... Roy Martyn Routley wrote: Hi Am I being dense(Answers on a postcard to...) I have installed 3.6.0 from FreeBSD ports and it works. Yay! By default, when a message is sent to rt, a response is sent to the requestor and to the support users to alert them. Once the ticket has been taken by a user, the emails seem to go to everybody except the owner. My question is this. Is it possible to have the messages sent only to the ticket owner and not everyone? Martyn Hi Yes, it was NotifyActor I was after. Martyn Routley --- - This message has been scanned for viruses and dangerous content by the http://www.invictawiz.com MailScanner, and is believed to be clean. - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Corres messages
Hi Am I being dense(Answers on a postcard to...) I have installed 3.6.0 from FreeBSD ports and it works. Yay! By default, when a message is sent to rt, a response is sent to the requestor and to the support users to alert them. Once the ticket has been taken by a user, the emails seem to go to everybody except the owner. My question is this. Is it possible to have the messages sent only to the ticket owner and not everyone? Martyn - This message has been scanned for viruses and dangerous content by the http://www.invictawiz.com MailScanner, and is believed to be clean. - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Corres messages
Adjust your global/scrips to how you want them ... Roy Martyn Routley wrote: Hi Am I being dense(Answers on a postcard to...) I have installed 3.6.0 from FreeBSD ports and it works. Yay! By default, when a message is sent to rt, a response is sent to the requestor and to the support users to alert them. Once the ticket has been taken by a user, the emails seem to go to everybody except the owner. My question is this. Is it possible to have the messages sent only to the ticket owner and not everyone? Martyn - This message has been scanned for viruses and dangerous content by the http://www.invictawiz.com MailScanner, and is believed to be clean. - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Corres messages
Might this be the NotifyActor variable, or am I mis-reading the question? Martyn Routley wrote: Hi Am I being dense(Answers on a postcard to...) I have installed 3.6.0 from FreeBSD ports and it works. Yay! By default, when a message is sent to rt, a response is sent to the requestor and to the support users to alert them. Once the ticket has been taken by a user, the emails seem to go to everybody except the owner. My question is this. Is it possible to have the messages sent only to the ticket owner and not everyone? Martyn - This message has been scanned for viruses and dangerous content by the http://www.invictawiz.com MailScanner, and is believed to be clean. - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
