I've been poking around a bit more, and found something that looks like
it will do partially what I want, but it was a feature in RT1 which is
long passed... :)
There was a template type of web_create.
Does anyone have a method for creating skeleton tickets in RT 3.8 and
higher?
John Arends
RTFM on create is feature of RTFM 2.4 and RT 3.8 and should be enabled
in the config.
On Fri, May 29, 2009 at 7:17 PM, John Arends jare...@illinois.edu wrote:
Does anyone have a suggestion on creating a template for ticket creation
that fills in specific AdminCCs and places a template in the
Does anyone have a suggestion on creating a template for ticket creation
that fills in specific AdminCCs and places a template in the body?
I've had some pretty good luck using RTFM for canned replies to tickets,
but I don't see an obvious way to use data from RTFM for ticket creation.
