Tyler,
Have you thought of using SQL against the DataBase to create a report or
file? We have found RT Query to be incomplete for getting some data, but
that data is available with SQL. Is that something you considered?
Kenn
LBNL
On 1/5/2010 2:35 AM, Raed El-Hames wrote:
I might be wrong ,
I might be wrong , but the forward function will only forward a
particular reply or comment ..
As I understand it what you need is a report on a ticket(s) including
ticket status etc, if this is the case, there is nothing to do this
within RT by default; however its fairly easy to do in a perl
On Tue, Jan 05, 2010 at 10:35:42AM +, Raed El-Hames wrote:
I might be wrong , but the forward function will only forward a
particular reply or comment ..
Newer versions of RT include a forward that applies to the whole
ticket.
-kevin
As I understand it what you need is a report on a
Hi Tyler,
What version of rt are you using?
Thanks,
Bill
On Mon, Jan 4, 2010 at 12:48 PM, Tyler Hall ty...@tylerhall.net wrote:
Some kind of readable text.
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Community help:
3.8.2
On Mon, Jan 4, 2010 at 1:57 PM, William Graboyes
william.grabo...@theportalgrp.com wrote:
Hi Tyler,
What version of rt are you using?
Thanks,
Bill
On Mon, Jan 4, 2010 at 12:48 PM, Tyler Hall ty...@tylerhall.net wrote:
Some kind of readable text.
Tyler,
The easiest thing I could think of is to upgrade to 3.8.6 and use the
forward ticket feature included there.
I am assuming that you want the contents of the replies and comments to go
to the men upstairs.
Unless I missed something.
Thanks,
Bill
On Mon, Jan 4, 2010 at 12:59 PM, Tyler
William -
I am assuming that you want the contents of the replies and comments to go
to the men upstairs.
You are correct. I'll upgrade and see if that will meet my needs.
Thanks
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