Re: [rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo
On 01/23/2013 08:08 PM, trs wrote:
On 01/23/2013 07:16 PM, Rob Ansaldo wrote:
We would like to display FreeformContactInfo in the More about
requestor section of the ticket display. We already populate this
field with info useful to our help desk staff and had customized RT3
to display this.
After upgrading to RT4, I cannot figure out how to get this to
display in the More about requestor area. I have added
FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the
RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm
file where FreeformContactInfo is set to public, yet the
FreeformContactInfo from the db still does not appear. What am I
missing?
Can you show us your User_Local.pm as well as your config where you set
MoreAboutRequestorExtraInfo?
From etc/RT_Config.pm:
Set($MoreAboutRequestorExtraInfo,FreeformContactInfo Name EmailAddress
Organization NickName Address1 Address2 City State Zip Country HomePhone
WorkPhone);
From local/lib/RT/User_Local.pm:
package RT::User;
use strict;
use warnings;
sub _LocalAccessible {
{
Name= { public = 1, admin= 1 },
EmailAddress= { public = 1, admin= 1 },
FreeformContactInfo = { public = 1, admin= 1 },
RealName= { public = 1, admin= 1 },
NickName= { public = 1, admin= 1 },
ExternalAuthId = { public = 1, admin= 1 },
HomePhone = { public = 1, admin= 1 },
Address1= { public = 1, admin= 1 },
Address2= { public = 1, admin= 1 },
City= { public = 1, admin= 1 },
State = { public = 1, admin= 1 },
Zip = { public = 1, admin= 1 },
Country = { public = 1, admin= 1 },
WorkPhone = { public = 1, admin= 1 },
}
}
__PACKAGE__-_BuildTableAttributes;
1;
Re: [rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo
Am 24.01.2013 04:16, schrieb Rob Ansaldo: We would like to display FreeformContactInfo in the More about requestor section of the ticket display. We already populate this field with info useful to our help desk staff and had customized RT3 to display this. After upgrading to RT4, I cannot figure out how to get this to display in the More about requestor area. I have added FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm file where FreeformContactInfo is set to public, yet the FreeformContactInfo from the db still does not appear. What am I missing? Maybe this bug which is fixed in RT 4.0.9: https://github.com/bestpractical/rt/commit/aaa2f5b4 Chris
Re: [rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo
On Jan 24, 2013, at 6:25 AM, Christian Loos cl...@netcologne.de wrote: Am 24.01.2013 04:16, schrieb Rob Ansaldo: We would like to display FreeformContactInfo in the More about requestor section of the ticket display. We already populate this field with info useful to our help desk staff and had customized RT3 to display this. After upgrading to RT4, I cannot figure out how to get this to display in the More about requestor area. I have added FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm file where FreeformContactInfo is set to public, yet the FreeformContactInfo from the db still does not appear. What am I missing? Maybe this bug which is fixed in RT 4.0.9: https://github.com/bestpractical/rt/commit/aaa2f5b4 Chris, thanks very much for the suggestion. I have tried applying this patch to our system as a test, but unfortunately it did not seem to help.
Re: [rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo
On Thu, Jan 24, 2013 at 10:50:31AM +, Rob Ansaldo wrote: On 01/23/2013 08:08 PM, trs wrote: On 01/23/2013 07:16 PM, Rob Ansaldo wrote: We would like to display FreeformContactInfo in the More about requestor section of the ticket display. We already populate this field with info useful to our help desk staff and had customized RT3 to display this. After upgrading to RT4, I cannot figure out how to get this to display in the More about requestor area. I have added FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm file where FreeformContactInfo is set to public, yet the FreeformContactInfo from the db still does not appear. What am I missing? Can you show us your User_Local.pm as well as your config where you set MoreAboutRequestorExtraInfo? From etc/RT_Config.pm: Set($MoreAboutRequestorExtraInfo,FreeformContactInfo Name EmailAddress Organization NickName Address1 Address2 City State Zip Country HomePhone WorkPhone); It looks like the User columnmap doesn't define FreeformContactInfo, luckily that's easy to fix, you need the commit on this branch. https://github.com/bestpractical/rt/commits/4.0/user-freeformcontactinfo-columnmap We should check to make sure there aren't any other missing User fields that need trivial addressing. -kevin pgpE9nSYQBeFG.pgp Description: PGP signature
Re: [rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo
On Jan 24, 2013, at 11:54 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Jan 24, 2013 at 10:50:31AM +, Rob Ansaldo wrote: On 01/23/2013 08:08 PM, trs wrote: On 01/23/2013 07:16 PM, Rob Ansaldo wrote: We would like to display FreeformContactInfo in the More about requestor section of the ticket display. We already populate this field with info useful to our help desk staff and had customized RT3 to display this. After upgrading to RT4, I cannot figure out how to get this to display in the More about requestor area. I have added FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm file where FreeformContactInfo is set to public, yet the FreeformContactInfo from the db still does not appear. What am I missing? Can you show us your User_Local.pm as well as your config where you set MoreAboutRequestorExtraInfo? From etc/RT_Config.pm: Set($MoreAboutRequestorExtraInfo,FreeformContactInfo Name EmailAddress Organization NickName Address1 Address2 City State Zip Country HomePhone WorkPhone); It looks like the User columnmap doesn't define FreeformContactInfo, luckily that's easy to fix, you need the commit on this branch. https://github.com/bestpractical/rt/commits/4.0/user-freeformcontactinfo-columnmap We should check to make sure there aren't any other missing User fields that need trivial addressing. -kevin That did it! Implemented via rt4/local/html/Elements/RT__User/ColumnMap Thank you!
[rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo
We would like to display FreeformContactInfo in the More about requestor section of the ticket display. We already populate this field with info useful to our help desk staff and had customized RT3 to display this. After upgrading to RT4, I cannot figure out how to get this to display in the More about requestor area. I have added FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm file where FreeformContactInfo is set to public, yet the FreeformContactInfo from the db still does not appear. What am I missing?
Re: [rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo
On 01/23/2013 07:16 PM, Rob Ansaldo wrote: We would like to display FreeformContactInfo in the More about requestor section of the ticket display. We already populate this field with info useful to our help desk staff and had customized RT3 to display this. After upgrading to RT4, I cannot figure out how to get this to display in the More about requestor area. I have added FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm file where FreeformContactInfo is set to public, yet the FreeformContactInfo from the db still does not appear. What am I missing? Can you show us your User_Local.pm as well as your config where you set MoreAboutRequestorExtraInfo?
