Re: [rt-users] Help . RT do not allow unprivileged users to attach images when create ticket s

[Matt Zagrabelny]

On Sun, May 15, 2016 at 3:52 PM, yugi mind  wrote:
>
>> No dia 15/05/2016, às 11:02, yugi mind  escreveu:
>>
>> Hi
>>
>> Hi would like to understand how to allow unprivileged users to attach one 
>> image when create a ticket ?
>> I am using the latest release  4.4.0, for what i saw privilege users can 
>> reply images in ticket when create or reply but the customers seems that 
>> they are not allowed ???
>>
>> Can anyone help me out understand this ? Makes sense the client upload a 
>> image. The functionality is there but do not work when the user is customer …
>>
>>
>> Thank s to all
>
>
> So it seems that this issue is already identified and will be fixed in the 
> next release …
> Now i saw that is possible to apply a a patch to the current release to fix 
> this.
>
> My question is can anyone help me out understand how to do it ?

Search for the internet for: patch and diff howto

Perhaps search youtube for it as well.

-m
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Help . RT do not allow unprivileged users to attach images when create ticket s

[yugi mind]

> No dia 15/05/2016, às 11:02, yugi mind  escreveu:
> 
> Hi 
> 
> Hi would like to understand how to allow unprivileged users to attach one 
> image when create a ticket ?
> I am using the latest release  4.4.0, for what i saw privilege users can 
> reply images in ticket when create or reply but the customers seems that they 
> are not allowed ???
> 
> Can anyone help me out understand this ? Makes sense the client upload a 
> image. The functionality is there but do not work when the user is customer …
> 
> 
> Thank s to all


So it seems that this issue is already identified and will be fixed in the next 
release …
Now i saw that is possible to apply a a patch to the current release to fix 
this.

My question is can anyone help me out understand how to do it ?

Cheers .


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] Help . RT do not allow unprivileged users to attach images when create ticket s

[yugi mind]

Hi 

Hi would like to understand how to allow unprivileged users to attach one image 
when create a ticket ?
I am using the latest release  4.4.0, for what i saw privilege users can reply 
images in ticket when create or reply but the customers seems that they are not 
allowed ???

Can anyone help me out understand this ? Makes sense the client upload a image. 
The functionality is there but do not work when the user is customer …


Thank s to all
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016