[rt-users] Initiate Template via custom scrip action

2010-04-20 Thread Kristian Davies 
I've created a scrip:

Condition: User Defined
Action: User Defined
Template: Global Template: Blank
Stage: TransactionCreate

Custom Condition:

my $Transaction = $self-TransactionObj;
my $CreatorId = $Transaction-CreatorObj-Id;

if ( $self-TransactionObj-Type eq Create 
!$self-TicketObj-QueueObj-IsAdminCc($CreatorId) ){
return 1;
}

Custom action prep code:

my $Ticket = $self-TicketObj;
my $newqueue = 23;

$Ticket-SetQueue($newqueue);

Custom action cleanup code:

return 1;


Basically I just need to fire off a template to those requestors who's
tickets are moved via this scrip.


Cheers,
Kristian

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Re: [rt-users] Initiate Template via custom scrip action

2010-04-20 Thread Raed El-Hames 

Kristian;

What happens if you move your action code to the condition and then make 
you rAction : Notify Requestors with the Template you need ; ie your 
condition will be something like:


Custom Condition:

my $Transaction = $self-TransactionObj;
my $CreatorId = $Transaction-CreatorObj-Id;

if ( $self-TransactionObj-Type eq Create 
!$self-TicketObj-QueueObj-IsAdminCc($CreatorId) ){
 
   my $Ticket = $self-TicketObj;

   my $newqueue = 23;

   $Ticket-SetQueue($newqueue);
   return 1;
}
return undef;


I've  not done this ; but I think will work for what you want.

Roy

Kristian Davies wrote:

I've created a scrip:

Condition: User Defined
Action: User Defined
Template: Global Template: Blank
Stage: TransactionCreate

Custom Condition:

my $Transaction = $self-TransactionObj;
my $CreatorId = $Transaction-CreatorObj-Id;

if ( $self-TransactionObj-Type eq Create 
!$self-TicketObj-QueueObj-IsAdminCc($CreatorId) ){
return 1;
}

Custom action prep code:

my $Ticket = $self-TicketObj;
my $newqueue = 23;

$Ticket-SetQueue($newqueue);

Custom action cleanup code:

return 1;


Basically I just need to fire off a template to those requestors who's
tickets are moved via this scrip.


Cheers,
Kristian

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
  


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Initiate Template via custom scrip action

2010-04-20 Thread Kristian Davies 
 What happens if you move your action code to the condition and then make you
 rAction : Notify Requestors with the Template you need ; ie your condition
 will be something like:

Thanks for the reply.  I already tried that, but just to sanity check
I tried it again.  No avail.  Requestor doesn't get any emails.

-Kristian

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Buy a copy at http://rtbook.bestpractical.com