Re: [rt-users] No permission to create tickets email bounce
On Sun, Dec 05, 2010 at 06:22:06PM -0800, Shannon Adams wrote: I cannot figure this out. See below. The user is setup in RT and active. Is there a log file I can check to get more details as to why RT is rejecting incoming requests from this one user? Without RT error logs, anything we offer would be a guess. - Forwarded Message Running RT 3.8.8 I have one user within our company who cannot create RT tickets. She was able to for years until recently. I can't tell what changed. All other users can create tickets fine and they appear to be setup just like this one user. When she sends an email in to the address setup to auto create a ticket, she gets an email bounce like this: From: RT CorrespondAddressNotSet rt_correspondaddressnot...@rt.companyname.com To: cbreidenb...@companyname.com Sent: Wednesday, November 17, 2010 4:14:34 PM Subject: Ticket creation failed: Fwd: Need help No permission to create tickets in the queue 'IT.Help' Any suggestion on how to fix this? Thanks. pgpRKk0ztpjSL.pgp Description: PGP signature
[rt-users] No permission to create tickets email bounce
I cannot figure this out. See below. The user is setup in RT and active. Is there a log file I can check to get more details as to why RT is rejecting incoming requests from this one user? Thanks. - Forwarded Message Running RT 3.8.8 I have one user within our company who cannot create RT tickets. She was able to for years until recently. I can't tell what changed. All other users can create tickets fine and they appear to be setup just like this one user. When she sends an email in to the address setup to auto create a ticket, she gets an email bounce like this: From: RT CorrespondAddressNotSet rt_correspondaddressnot...@rt.companyname.com To: cbreidenb...@companyname.com Sent: Wednesday, November 17, 2010 4:14:34 PM Subject: Ticket creation failed: Fwd: Need help No permission to create tickets in the queue 'IT.Help' Any suggestion on how to fix this? Thanks.
Re: [rt-users] No permission to create tickets email bounce
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- Sent: Wednesday, November 17, 2010 4:47 PM Subject: [rt-users] No permission to create tickets email bounce Running RT 3.8.8 I have one user within our company who cannot create RT tickets. She was able to for years until recently. I can't tell what changed. All other users can create tickets fine and they appear to be setup just like this one user. When she sends an email in to the address setup to auto create a ticket, she gets an email bounce like this: From: RT CorrespondAddressNotSet rt_correspondaddressnot...@rt.companyname.com To: cbreidenb...@companyname.com Sent: Wednesday, November 17, 2010 4:14:34 PM Subject: Ticket creation failed: Fwd: Need help No permission to create tickets in the queue 'IT.Help' Any suggestion on how to fix this? I am seeing the same issue. A user who used to be able to create tickets no longer can. This is not a privileged user, and Everyone has the right to Create Tickets. Coincidentially, the queue is called 'ITHelp'. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
Re: [rt-users] No permission to create tickets email bounce
You should check if the user is disabled! Am 17.11.2010 22:46, schrieb Shannon Adams: Running RT 3.8.8 I have one user within our company who cannot create RT tickets. She was able to for years until recently. I can't tell what changed. All other users can create tickets fine and they appear to be setup just like this one user. When she sends an email in to the address setup to auto create a ticket, she gets an email bounce like this: From: RT CorrespondAddressNotSet rt_correspondaddressnot...@rt.companyname.com To: cbreidenb...@companyname.com Sent: Wednesday, November 17, 2010 4:14:34 PM Subject: Ticket creation failed: Fwd: Need help No permission to create tickets in the queue 'IT.Help' Any suggestion on how to fix this? Thanks.
