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-Original Message-
From: Joop [mailto:[EMAIL PROTECTED]
Sent: donderdag 22 november 2007 9:09
To: Wouter van den Bergh
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: SLA timers?
Wouter van den Bergh wrote:
> Hi,
>
> I would like to add extra ticket status option
Hi Wouter,
since there was no answer to it yet:
Have a look at http://wiki.bestpractical.com/view/CustomStatuses.
My boss didn't like the idea of a custom field including additional
ticket statuses so I added some to the default ones. I also modified RT
to show tickets with those custom status
Wouter van den Bergh wrote:
Hi,
I would like to add extra ticket status options besides new, open,
stalled, closed, resolved etc.
I’ve been searching the net on how to do this, but I cannot find any
ware on how to do this.
Can any one push me in the right direction?
These can be added thro
Hi,
I would like to add extra ticket status options besides new, open,
stalled, closed, resolved etc.
I've been searching the net on how to do this, but I cannot find any
ware on how to do this.
Can any one push me in the right direction?
Cheers,
Met vriendelijke groet,
Wout
