Hi
Got a quick query regarding the shredder. Im trying to move a users cases to
a different user and then shred the first user, using:
rt-shredder --plugin Users=name,user;status,any;replace_relations,user-old
This does everything I want except it still shreds the tickets, whereas I
only
I guess your best bet would be to change the owner of
the tickets first
before running the shredder tool?
Andy
Hi Andy
Id like to change the histroy in the ticket so user becomes user-old
throughout, sadly changing the ticket owner doesnt do this :-[
regards
Garry
ps I tested this on
On Tue, 2009-11-17 at 15:05 +, G.Booth wrote:
This does everything I want except it still shreds the tickets, whereas I
only wanted to get rid of the original user account and preserver the
tickets with another user. Does anybody know if theres a way to do this
through the shredder
On Tue, 2009-11-17 at 15:50 +, G.Booth wrote:
Id like to change the histroy in the ticket so user becomes user-old
throughout, sadly changing the ticket owner doesnt do this :-[
Then I suspect shredder is the wrong tool.
Have you considered just renaming all the users using the RT API?
On Tue, 17 Nov 2009 08:30:49 -0800
Ken Crocker kfcroc...@lbl.gov wrote:
G.Booth,
You could also use the SQL native to your DataBase and
do it manually. However, keep in mind that it is a RISKY
business. You must be sure that whatever UserID you
change the info to REALLY exists, or your
G.Booth,
Yep, that seems odd. I've done most of my changes to the USERS Table
manually in the past. WAY too intense! I'm hoping to move over to
shredder with the 3.8.6 version we're about to test.
Kenn
LBNL
On 11/17/2009 9:56 AM, G.Booth wrote:
On Tue, 17 Nov 2009 08:30:49 -0800
Ken
I have a script executed by a cron job that is intended to remove
unprivileged Users who are not Watchers from the DB.
The Shredder command it generates looks like this:
/opt/rt3/sbin/rt-shredder --force -sqldump
/opt/rt3/var/data/RT-Shredder/Users/2009-10-01-7384.sql --plugin
