Hi Kris,
the link at the wiki is broken:
Download: <
http://people.hmdc.harvard.edu/~kmerrill/projects/StockAnswers/StockAnswers-1.0.tar.gz
From the README (<
http://people.hmdc.harvard.edu/~kmerrill/projects/StockAnswers/README>) :
Both links bring me to a 404.html.
2006/11/8, Kris
On 11/8/06, Stephen Turner <[EMAIL PROTECTED]> wrote:
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Todd Chapman
> Kris,
>
> All new extensions for RT are good. I read the documentation
> and don't understand what this accomplishes that RTFM doe
Disregard all of that. I installed Date::Manip and it solved that problem.
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Kris,
I discovered the reason that I still couldn't see it in my development
installation is that I had to chmod the directories. Having done this I
now see StockAnswers under Tools. However, I am now receiving an error:
System error
error: Error during compilation of
/usr/local/rt-3.6
Kris,
I am testing this on what is essentially a stock 3.6.1 installation.
The changes are basic such as CSS. Apache 2.2, mod_perl2 and MySQL.
I have copied everything to the /local directory of my RT installation.
I checked var/mason_data/cache and found nothing in there. Also, I've
chowned t
Excellent point - the ${RT_USER} is the user that runs the RT
application. For example, if you use Apache (without suexec), the
files are owned by apache or whatever user that executes httpd. The
template directories and files need to be accessible (read + write) by
the RT application use
I'm having a hard time following your installation instructions. Is
${RT_USER} supposed to be the rt user created for the database or is it
supposed to be the user which owns all the files under the rt directory?
I've created all the directories and chowned them to the user which owns
the directo
Hello Todd,
Technically, RTFM is an "enterprise-grade" knowledge management tool
whereas StockAnswers is just a simple extension. I rewrote and added
some new features to the original package that Robert Spier released for
RT2. My intended audience are people who used RT2 with the
StockAns
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Todd Chapman
> Kris,
>
> All new extensions for RT are good. I read the documentation
> and don't understand what this accomplishes that RTFM does
> not. Please elaborate.
>
> -Todd
I can't speak
On Wed, Nov 08, 2006 at 09:04:47AM -0500, Kris Merrill wrote:
> StockAnswers for RT is a solution for allowing users to insert
> predefined templates into their replies. This might be useful for people
> who are looking for an alternative to RTFM.
>
> Just like its original predecessor, it requi
Crikey! This is just what I need. Thanks!
Mathew Snyder
Kris Merrill wrote:
> StockAnswers for RT is a solution for allowing users to insert
> predefined templates into their replies. This might be useful for people
> who are looking for an alternative to RTFM.
>
> Just like its original prede
StockAnswers for RT is a solution for allowing users to insert
predefined templates into their replies. This might be useful for people
who are looking for an alternative to RTFM.
Just like its original predecessor, it requires client-side JavaScript
to be activated. The rewritten version has
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