On Fri, Mar 02, 2012 at 02:44:57PM -0500, Joe Kirby wrote:
Joe - this line
Subject: AutoReply: {$Ticket-Subject}
Is just adding AutoReply to the email that goes out.
Subject: [RT - Request Tracker #144013] AutoReply: test for attachement
The [RT - Request Tracker #144013] part is your
On 03/15/2012 11:51 AM, Kevin Falcone wrote:
Subject: [RT - Request Tracker #144013] AutoReply: test for attachement
The [RT - Request Tracker #144013] part is your $rtname or queue
Subject Tag setting plus the ticket id.
Joe: To be clear, whoever installed your RT set the $rtname config
Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - ki...@umbc.edu
On Mar 1, 2012, at 10:16 PM, rt-users-requ...@lists.bestpractical.com wrote:
Re: [rt-users] Subject
On 03/02/2012 06:39 AM, Joe Kirby wrote:
I use the templates for several things and my guess is that the term
Subject: located in the Content part of the setup for Template is like a
Reserved Word and must be present for an email to work
We use Gmail at UMBC and the threading option is
, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - ki...@umbc.edu
On Mar 2, 2012, at 12:00 PM, rt-users-requ...@lists.bestpractical.com wrote:
Re: [rt-users] Subject in Template options
On Thu, Mar 01, 2012 at 04:42:57PM -0500, Joe Kirby wrote:
UMBC has a need to have the subject of an email option only the ticket id
and subject of the
ticket.
Unfortunately, RT really needs the full subject tag
[$rtname_or_queuetag #ticketid]
The Subject: seems to be required for
UMBC has a need to have the subject of an email option only the ticket id and
subject of the ticket.
The Subject: seems to be required for templates to work and that seems to
always place Ticket id Queue name and our group does not want to see the queue
Is this is possible?
Thanks
joe
Joe
Joe,
I could be reading your question wrong (I do that sometimes), but it sounds
like you want to have the option of different data in the subject line for
templates.
Typically, a template is selected for a specific scrip. I haven't done
this, but Kevin or Rsuslan or Thomas could tell you if you
