Hello,
I am running 3.8.1 and early on during testing tickets were created with
an e-mail address in the CC: field to a person not yet an RT-user.
Later when trying to add that person as a user
(Configuration-Users-Create) the create user will fail with the message:
User xyz: Email address
On 05/29/2009 01:16 PM, Richard Knowles wrote:
Hello,
I am running 3.8.1 and early on during testing tickets were created with
an e-mail address in the CC: field to a person not yet an RT-user.
Later when trying to add that person as a user
(Configuration-Users-Create) the create user will
Richard,
Are you using the LDAP authorization extension? If so, they could
only be added if your configuration settings had
Set($LdapAutoCreateNonLdapUsers, 1); Set($CanonicalizeOnCreate ,
1);.. This would mean that the email creating the ticket also caused
the CC email address to be
Thanks,
That was the problem. The user was autocreated when added as a watcher
which was a mistake. I cleared the email line and disabled the user and
things are fine now.
Richard Knowles
On Fri, 29 May 2009, Jeff Voskamp wrote:
On 05/29/2009 01:16 PM, Richard Knowles wrote:
Hello,
