[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Bryon Baker
Sent: Wednesday, June 03, 2015 3:16 PM
To: 'rt-users-requ...@lists.bestpractical.com'; RT Users
(rt-users@lists.bestpractical.com)
Subject: [rt-users] User Rights
I have not managed user rights in a while so maybe I went
I have not managed user rights in a while so maybe I went brain dead.
But when I add a user shouldn't I see a menu option for User Rights?
[cid:image001.jpg@01D09E10.2DC73640]
My current login is Root
The only place I see users right is when modifying the group rights.
Thanks
Bryon Baker
Hi there,
Our RT instances have this basic conf:
RT 4.2.9, CentOS 6.6, mysql Ver 14.14 Distrib 5.6.22, for Linux (x86_64)
We are trying to restrict rights as much as possible for external users
(those having access
to RT via a custom web application.)
In terms of group rights, this is what we
Hi Can some one give me some reference at least :(
Thanks and Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tuesday, 10 July 2012, 13:07
Subject: user rights for
On Tue, Jul 10, 2012 at 10:37 AM, Asanka Gunasekera
asanka_gunasek...@yahoo.co.uk wrote:
Hi I am having 3 issues in user permissions
1. When I try to create a ticket as minimum privileged user on a queue
I can see and select the “status” and the “owner” under Basics. How can I
hide this
Hi I am having 3 issues in user permissions
1. When I try to create a ticket as minimum privileged
user on a queue I can see and select the “status” and the “owner” under Basics.
How can I hide this from selected users (requesters)
2. When the requester goes in to basic under
ticket,
I've been struggling to find the right combination of access control
settings for a queue that will result in the following:
* Users can submit tickets, and can see their own tickets.
* Users cannot see other people's tickets.
* Admins can see all tickets.
The part I'm struggling with is that I
On Wed, Dec 02, 2009 at 11:54:40AM -0600, Robert Nesius wrote:
The part I'm struggling with is that I can' find away to allow the queue to
be visible in the drop-down box for the create a ticket interface without
seemingly allowing all of the tickets in the queue to be visible.
I believe
On Wed, Dec 2, 2009 at 11:56 AM, Jesse Vincent je...@bestpractical.comwrote:
On Wed, Dec 02, 2009 at 11:54:40AM -0600, Robert Nesius wrote:
The part I'm struggling with is that I can' find away to allow the queue
to
be visible in the drop-down box for the create a ticket interface
without
Robert,
For that particular Queue, I would:
1) Grant CreateTicket to Everyone or Privileged, as you prefer.
2) Grant ShowQueue to Everyone or Privileged, as you prefer.
3) Grant ShowTicket to the role Requestor.
4) Grant ShowTicket and any other rights you want to the role AdminCc.
That should
On Wed, Dec 2, 2009 at 1:19 PM, Ken Crocker kfcroc...@lbl.gov wrote:
Robert,
For that particular Queue, I would:
1) Grant CreateTicket to Everyone or Privileged, as you prefer.
2) Grant ShowQueue to Everyone or Privileged, as you prefer.
3) Grant ShowTicket to the role Requestor.
4)
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