Re: [rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx
maybe this helps you guys helping me!
My Cronjob:
/ 5 * * * * /usr/bin/rt-crontool%
--search RT::Search::FromSQL
--search-arg 'Type = reminder and (Status = open or
Status = new)'
--condition RT::Condition::BeforeDue
--condition-arg 71h
--action RT::Action::SendEmail
--action-arg Owner
--transaction first
--template '150minremind'/
My Template (with the name 150 min remind)
/ To: { $Target = $Ticket-RefersTo-First-TargetObj; ($Argument eq
'TicketOwner' ? $Target : $Ticket)-OwnerObj-EmailAddress }
Subject: {$Ticket-Subject} is due {$Ticket-DueAsString}
Just a friendly heads up. This reminder is for ticket #{$Target-Id}.
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Target-Id}/
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Re: [rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx
hello kevin, first of all thanks for your information. but unfortunately the documentation didn't help me reaching my goal. maybe i should mention that i'm super new to this. i just dont seem to get the syntax! i dont really think my request is that complicated (well fo me it is :D) i just want to set an automatic reminder directly after the ticket is created (with incoming mail to queue ) WITH e-mail notification to ALL users, regardless if they own the ticket or dont own them (there are just 2 users) for every new and open ticket (well to all tickets as long as they are not resolved). and there should be a notification sent to those users every 2,5h until the ticket is resolved. btw, outgoing mail when someone is stealing the ticket or status changes already works. so i guess its not a mail-setting problem... its just a problem that i'm a pretty useless regarding programming. thanks for your support and your patience with my mickey-mouse request. -- View this message in context: http://requesttracker.8502.n7.nabble.com/automaticaly-set-a-reminder-of-2-5h-to-every-new-ticket-in-queue-xxx-tp52830p52855.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx
Hi, i've already read through the wiki and already tried my luck with google but i couldnt manage to find a solution to my problem. i'd like to set automatically a reminder to every incoming ticket whichs gives me mail notification every 2,5 hours until the ticket is done. (resolved) im using rt 4.0.7 on debian 6. it'll also be great if the two admins get the mail notification even if the incoming ticket is still unowned. the 2,5 hours should start right when the ticket is created, and if the first reminder is sent then there should start another countdown to 2,5h until the ticket is done. thanks in advance! -- View this message in context: http://requesttracker.8502.n7.nabble.com/automaticaly-set-a-reminder-of-2-5h-to-every-new-ticket-in-queue-xxx-tp52830.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] automaticaly set a reminder of 2, 5h to every new ticket in queue xxx
On Thu, Feb 21, 2013 at 01:03:57AM -0800, Lynch wrote: i've already read through the wiki and already tried my luck with google but i couldnt manage to find a solution to my problem. i'd like to set automatically a reminder to every incoming ticket whichs gives me mail notification every 2,5 hours until the ticket is done. (resolved) im using rt 4.0.7 on debian 6. it'll also be great if the two admins get the mail notification even if the incoming ticket is still unowned. the 2,5 hours should start right when the ticket is created, and if the first reminder is sent then there should start another countdown to 2,5h until the ticket is done. You should be able to do this with rt-crontool and a search for unresolved tickets untouched in X hours. It'll be more interesting to time it off of creation. You can have a look at the rt-crontool docs here. http://bestpractical.com/rt/docs/latest/rt-crontool.html -kevin pgpBX4wcyMOnN.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
