Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-09 Thread Rainer Duffner
Dorothea Muecke-Herzberg schrieb: Hmm, I have been contemplating upgrading to 3.8(.1) for a little while now, one reason being that sorting by custom fields in search results is not working in 3.6.3. is it _just_ a matter of configure, make build, make upgrade? Depends on your setup. I

[rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Dorothea Muecke-Herzberg
Hello, Our users would like to have a feature by which they could just type, e.g. #123 in the text field when updating a ticket in order to refer to a different ticket, and then, when viewing the ticket history it would become a clickable link. Has anybody done something like that already or can

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Dorothea Muecke-Herzberg
People want to include it in their text for convenience and to have it right with the descriptive text, e.g. we have seen phenomen A in issue #334 before. Our histories get quite long and it is very inconvenient having to scroll all the way in order to get to the link. Doro 2008/9/8 Jerrad

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Kevin Falcone
On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: People want to include it in their text for convenience and to have it right with the descriptive text, e.g. we have seen phenomen A in issue #334 before. Our histories get quite long and it is very inconvenient having to scroll

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Dorothea Muecke-Herzberg
Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should have said) Doro 2008/9/8 Kevin Falcone [EMAIL PROTECTED]: On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: People want to include it in their text for convenience and to have it right with the descriptive text,

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Kevin Falcone
On Sep 8, 2008, at 5:02 PM, Dorothea Muecke-Herzberg wrote: Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should have said) 3.8 When you don't say your version, I assume its the most recent. You won't be able to do it as cleanly, but there are other template you can override

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Dorothea Muecke-Herzberg
Hmm, I have been contemplating upgrading to 3.8(.1) for a little while now, one reason being that sorting by custom fields in search results is not working in 3.6.3. is it _just_ a matter of configure, make build, make upgrade? Doro 2008/9/8 Kevin Falcone [EMAIL PROTECTED]: On Sep 8, 2008, at