Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-09 Thread Rainer Duffner
Dorothea Muecke-Herzberg schrieb: > Hmm, I have been contemplating upgrading to 3.8(.1) for a little while > now, one reason being that > sorting by custom fields in search results is not working in 3.6.3. > is it _just_ a matter of configure, make build, make upgrade? > Depends on your setup.

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Dorothea Muecke-Herzberg
Hmm, I have been contemplating upgrading to 3.8(.1) for a little while now, one reason being that sorting by custom fields in search results is not working in 3.6.3. is it _just_ a matter of configure, make build, make upgrade? Doro 2008/9/8 Kevin Falcone <[EMAIL PROTECTED]>: > > On Sep 8, 2008,

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Kevin Falcone
On Sep 8, 2008, at 5:02 PM, Dorothea Muecke-Herzberg wrote: > Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should > have said) 3.8 When you don't say your version, I assume its the most recent. You won't be able to do it as cleanly, but there are other template you can overrid

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Dorothea Muecke-Herzberg
Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should have said) Doro 2008/9/8 Kevin Falcone <[EMAIL PROTECTED]>: > > On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: > >> People want to include it in their text for convenience and to have it >> right with the descriptiv

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Kevin Falcone
On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: > People want to include it in their text for convenience and to have it > right with the descriptive text, e.g. > "we have seen phenomen A in issue #334 before". Our histories get > quite long and it is very inconvenient > having to scr

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Dorothea Muecke-Herzberg
People want to include it in their text for convenience and to have it right with the descriptive text, e.g. "we have seen phenomen A in issue #334 before". Our histories get quite long and it is very inconvenient having to scroll all the way in order to get to the link. Doro 2008/9/8 Jerrad Pi

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Jerrad Pierce
On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg < [EMAIL PROTECTED]> wrote: > Hello, > > Our users would like to have a feature by which they could just type, > e.g. "#123" in the > text field when updating a ticket in order to refer to a different > ticket, and then, > when viewing the tic

[rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Dorothea Muecke-Herzberg
Hello, Our users would like to have a feature by which they could just type, e.g. "#123" in the text field when updating a ticket in order to refer to a different ticket, and then, when viewing the ticket history it would become a clickable link. Has anybody done something like that already or can