Is this by design in 3.6.1rc2?
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
http://www.activsupport.com
Director of Technical Services
Direct: (415) 869 2991
I have recently
setup RT and it is all working quite nicely so far, however the IT Manager likes
to have his comments and replies CCd to himself. RT was ignoring these CCs as
per its defaults, so I changed the Config to:
Set($NotifyActor,
1);
But of course now we
are all by default
I suppose it doesn't matter. I've found and made use of RTx-Shredder,
which finds Tickets with status='deleted'.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
David Smithson wrote:
I suppose it doesn't matter. I've found and made use of RTx-Shredder,
which finds Tickets with status='deleted'.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL
Hi RT-Users,
i'm playing around with the FriendlyToLine Option of RT_SiteConfig.pm.
If i set the Option to 1 like below:
# This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
# If you are using sendmail, rather than postfix, qmail, exim or some other MTA,
# you _must_ disable this
You should add the code from LdapAutocreateAuthCallback
into ${RTHOME}/local/html/Callbacks/LDAP/autohandler/Auth if you
haven't done it yet.
You can find this code at
http://wiki.bestpractical.com/index.cgi?LdapAutocreateAuthCallback.
Hope it helps.
Drio
Jason Prouty wrote:
I have
On Tue, 2006-25-07 at 14:48 -0700, Mike Friedman wrote:
So, how do I customize RT? That is, what is the scheme I'm supposed to
use to cause proper overriding without actually modifying or replacing
files from the original RT distribution?
You might want to ask on the Fedora list. I think
Mike Friedman wrote:
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On Tue, 25 Jul 2006 at 16:29 (-0400), Jeff Voskamp wrote:
All crucial paths are mentioned in
/usr/lib/perl5/vendor_perl/5.8.6/RT.pm starting around line 70. All
the perl libraries are anchored at
On Wed, Aug 02, 2006 at 04:17:45PM +0930, Andrew Chapman wrote:
I have recently setup RT and it is all working quite nicely so far,
however the IT Manager likes to have his comments and replies CCd to
himself. RT was ignoring these CCs as per its defaults, so I changed the
Config to:
Hello!
I'm copying in the rt-users mailing list as I'm frequently slower than
they are at puzzling out what's up.
On 7/31/06, Justin Sherrill [EMAIL PROTECTED] wrote:
I'm using your LDAP for RT writeup as of 07/31/2006, for logins. It's
working, generally.
It's not autocreating accounts that
To manage my companies End Of Shift Reports, i'm trying to write a scrip
which will send a custom EOS template to all users in the EOS group upon
ticket creation. The EOS reports would be given a status of 'resolved'
during creation, since they do not require anything further. The EOS group
Is anyone else running RTFM?
If so, have you ever tried to delete an article?
When I try it, it says it works but it doesn't actually do it. That is, when I
go back to the list of articles, it's still there. And I see no code (not that
I'm a Perl expert) that would actually do a delete from
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I'm going to be supporting a new RT that is supposed to incorporate the
databases of two different existing RT instances. Because it is important
that the ticket numbers remain the same in both cases, I'll probably need
to keep the databases
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On Wed, 2 Aug 2006 at 09:04 (-0400), Kanwar Ranbir Sandhu wrote:
At any rate, I don't use the packaged solutions. I've heard other
people complaining about the way RT is packaged for Fedora, so I've
stuck with installing from source - much
On Wed, 2006-08-02 at 09:39 -0700, Mike Friedman wrote:
Would this work and accomplish what I want? Or am I overlooking something?
Yes. What you are trying to do is possible. See:
http://wiki.bestpractical.com/index.cgi?MultipleInstances
I have the same setup on a test machine so if you have
I know its somewhere in the
docs but I can not find it.
I am trying to assign tickets
to other users within the group.
When the ticket is unassigned
its fairly easy to assign but when its already owned by another user and when I
try to change it to a different user it states
"You can
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On Wed, 2 Aug 2006 at 10:25 (-0700), Joshua Colson wrote:
On Wed, 2006-08-02 at 09:39 -0700, Mike Friedman wrote:
Would this work and accomplish what I want? Or am I overlooking
something?
Yes. What you are trying to do is possible. See:
I have a reporting script that I'm porting from rt-2.0 to rt-3.4. In the
old days, I would query the database directly to get a list of all queue
watchers:
my $str = $dbh-prepare( SELECT distinct users.id, users.emailaddress FROM
users, watchers WHERE users.id = watchers.owner AND watchers.scope
On 8/2/06, Justin Lim [EMAIL PROTECTED] wrote:
You can
only reassign tickets that you own or that are unowned
is there any way to change this
?You first take ownership or steal ownership and then assign it. Michael-- Michael S. Liebman
[EMAIL PROTECTED]http://msl521.freeshell.org/I have
I have attempted to follow the wiki, other messages on this list as well
as the book on the Approvals queue setup, but nothing seems to work
exactly right in 3.6.0.
Here is what I have done so far:
Configuration-Queues-My Queue-Templates-New Template
Name: manager-approval
Content:
On Wed, 2006-08-02 at 16:06 -0400, Tim Casada wrote:
I also enabled and renamed the ___Approvals queue to Approvals. What I
believe to now be my problem is actually with permissions. To whom do I
have to give what permissions to actually create the tickets in the
Approval queue and view
Shawn,
The image cache directory, as well as it's work directory are both
owned by apache, and chmod 1777. The files inside the directories
are all chmod 666, and I've been waiting about 2 weeks now and
still no data.
Regards,
Bryce Porter
ShellShark Networks
Owner
ShellShark Networks
Doesn't work me, I'm afraid. Below are the edits I tried in Notify.pm
#Strip the sender out of the To, Cc and AdminCc and set the
# recipients fields used to build the message by the superclass.
# unless a flag is set
if ($RT::NotifyActor or ($creator eq '[EMAIL PROTECTED]')) {
I've just got word from one of my users that we have issues with the Cc
on tickets.
One issue is that when a ticket is sent in, anyone listed in the
original email as a Cc is not added to the ticket as a Cc.
The other one concerns adding a Cc after the ticket has been created.
Sometimes, when
Title: On Correspond Notification
Hello Everyone,
We have a plain Vanilla RT installation running perfectly right now. What we are trying to accomplish is this.
When a ticket is created it sends the auto response to the requestor and a notification to all the watchers on the account.
If
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