So
any other optmize measures that you can reccommed for RT without any
problems such like mod_cache ?
best regards john
--
View this message in context:
http://old.nabble.com/Which--Apache-Optimize-Options-are-useful-for-RT--tp32036185p32044492.html
Sent from the Request Tracker -
Hi,
What's the actual limit for the Offline page regarding uploading tickets?
After some hocus-pocus with LibreOffice, an extraction of our old ticketing
system and TextWrangler magic I've fabricated text file (18MB) with 13369.
However, I noticed that this is a little (probably more then a
On Mon, Jul 11, 2011 at 09:28:51PM +, Roberto Hoyle wrote:
I'm attempting to upgrade RT from 3.8.8 to 4.0.0. I thought I followed
the steps in the README, in the UPGRADE-4.0, and the UPGRADE-3.8 files,
but I'm running in to the following error message:
...
The line that I'm executing
Hello People..
I tried to make an update from rt 3.8 to rt4
Reading instructions through the readme till to point 6b
but the command /opt/rt4/sbin/rt-setup-database \
--prompt-for-dba-password --action upgrade
doesn't work properly ..
her is the complete output:
On Tue, Jul 12, 2011 at 02:38:04AM -0700, john s. wrote:
So
any other optmize measures that you can reccommed for RT without any
problems such like mod_cache ?
best regards john
Here are some options that we have that you may want to give a try:
# Reduce DEFLATE
Kevin Falcone falcone at bestpractical.com writes:
I believe your options are:
* Use 4.0.1, not 4.0.0
* Temporarily disable RT::Authen::ExternalAUth in @Plugins until you
upgrade it
* Upgrade RT::Authen::ExternalAuth, since 0.09 works fine with 3.8.8 and
4.0.1
If I do a make upgrade
Hi,
I installed the extension RTx::BecomUser on my 3.8.8 RT, and the option
displayed as expected in the menu.
I can choose someone to become, and can see the Congratulation messages,
as well as the name changing on the top bar.
But this is short success as i have configured RT to have Apache
Hi,
After some testing, first with 4048, then with 2048 tickets it seems that
2048 is a reasonable number. (2048 seems to have worked for me).
For me the 2048 tickets I imported have the following facts:
- Line count: 126.367
- Word count: 347.297
- Char count: 2.719.389
- File
Seems to dump XML out of some stuff, but not ticket
data, etc.
I don't want to make assumptions about it, and it's
not documented anywhere I can find (including in
the source for it).
What is this for? It would appear its scope is not
really defined by the script name.
2011 Training:
On Tue, Jul 12, 2011 at 11:59:48AM -0400, Jeff Blaine wrote:
Seems to dump XML out of some stuff, but not ticket
data, etc.
I don't want to make assumptions about it, and it's
not documented anywhere I can find (including in
the source for it).
What is this for? It would appear its
On 07/12/2011 11:59 AM, Jeff Blaine wrote:
Seems to dump XML out of some stuff, but not ticket
data, etc.
I don't want to make assumptions about it, and it's
not documented anywhere I can find (including in
the source for it).
What is this for? It would appear its scope is not
really
On Tue, Jul 12, 2011 at 02:02:38PM +, Roberto Hoyle wrote:
Kevin Falcone falcone at bestpractical.com writes:
I believe your options are:
* Use 4.0.1, not 4.0.0
* Temporarily disable RT::Authen::ExternalAUth in @Plugins until you
upgrade it
* Upgrade RT::Authen::ExternalAuth,
I've got everything up to the web services upgraded with no problems,
and here I'm having some trouble - I think I'd have had the same
troubles if this were 3.9, as I believe it's related to PSGI. My
apologies for the craptacular formatting of these errors.
The error(s):
[Tue Jul 12 12:01:01
Kevin,
Apologies Kevin but I put your name because through the archive I noticed you
looked into similar problem.
When trying to forward an update with an attachment and no text update I get
the error Can't call method ...
I noticed back in December another list user had the same issue (Ticket
On 07/12/2011 12:18 PM, Steve Huston wrote:
I've got everything up to the web services upgraded with no problems,
and here I'm having some trouble - I think I'd have had the same
troubles if this were 3.9, as I believe it's related to PSGI. My
apologies for the craptacular formatting of these
On 07/12/2011 01:18 PM, Steve Huston wrote:
On 7/12/11 1:13 PM, Thomas Sibley wrote:
You should read docs/web_deployment.pod either from your RT 4 source
tarball or
https://github.com/bestpractical/rt/blob/stable/docs/web_deployment.pod.
It has a number of sample configurations that you
The solution was to replace the Directory directives with Location
and make them URI relative; ie, Location /rt, Location
/rt/NoAuth, etc. Assuming mailgate is OK with this too (I'll know
shortly) this seems solved.
--
Steve Huston - W2SRH - Unix Sysadmin, Dept. of Astrophysical Sciences
This is in response to an older thread that I do not think has been resolved or
at least I can't find a working resolution posted anywhere.
The initial e-mail thread, logs and responses can be found here
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg23167.html.
I'm running RT
On 07/12/2011 01:43 PM, Nicôle Layne-Balram wrote:
This is in response to an older thread that I do not think has been resolved
or at least I can't find a working resolution posted anywhere.
FWIW, there have been a few other threads since then that address this
issue, all of which have
On Tue, Jul 12, 2011 at 01:43:09PM -0400, Nicôle Layne-Balram wrote:
This is in response to an older thread that I do not think has been resolved
or at least I can't find a working resolution posted anywhere.
The initial e-mail thread, logs and responses can be found here
Ok, thanks for the response, will check.
Kind regards,
Nicôle
-Original Message-
From: k...@rice.edu [mailto:k...@rice.edu]
Sent: Tuesday, July 12, 2011 1:47 PM
To: Nicôle Layne-Balram
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.8.x serious security issue with mixing
Hi all,
I'm trying to understand the way RT works, regarding groups and queues. If you
guys don't mind i'll write an example bellow.
I would like to have a initial group (1st level) that is able to view 3 queues:
Low, Medium and High Priority.
And there is 2 different groups, 2nd level, for
Hi,
I've hit the following snag, with more info futher down.
If anyone has any ideas, I'd love to hear them!
'Everyone' has 'CreateTicket' rights.
First the error:
=
[root@rtdev1 log]# /apps/rt/bin/rt-mailgate --debug --queue
We just upgraded to RT 4.0.1 and we've noticed that when creating or
editing tickets, the Requestor, Cc, and Admin Cc field seems to have
remember any e-mail address which has been part of any ticket somewhere
along the line.
How do you disable this behavior? We really don't want auto-search
On 7/12/2011 3:20 PM, Max Hetrick wrote:
Ok, so I found where this is a new feature with the 4.0.1 release. I see
where to adjust what fields and how you want the fields to behave.
But, I see no place or how to make this go back to the old way of a
text field.
Sorry to keep responding to
Just started playing with RTFM on v4.0.1. Couple questions/issues.
1. Is there any place for documentation? Seems rather sparse on the /docs,
wiki and BestPractical website.
2. When extracting an article from a ticket, it says Use the dropdown menus to
select... Drop down is there, but it
On 7/12/2011 2:18 PM, Max Hetrick wrote:
We just upgraded to RT 4.0.1 and we've noticed that when creating or
editing tickets, the Requestor, Cc, and Admin Cc field seems to have
remember any e-mail address which has been part of any ticket somewhere
along the line.
How do you disable this
On Tue, Jul 12, 2011 at 04:10:17PM -0400, Max Hetrick wrote:
On 7/12/2011 3:20 PM, Max Hetrick wrote:
Ok, so I found where this is a new feature with the 4.0.1 release. I see
where to adjust what fields and how you want the fields to behave.
But, I see no place or how to make this go back
Getting this in the error log. Some of my users use an IP to access RT,
others use the fqdn. Is it possible to have an FQDN and IP set in the
$WebDomain?
[Tue Jul 12 20:12:48 2011] [warn]: The actual HTTP_HOST (172.18.15.65) does NOT
match the configured WebDomain (rt.ahlta.saic.com).
On 7/12/2011 4:23 PM, k...@rice.edu wrote:
What about:
Set($EmailCompletionLdapDisabled, 1);
Since whether a user is privileged or not is only in the RT DB.
You may need to edit the module code to restrict the results further.
No luck there.
Ok, thanks for the hint. I found the module
I am just curious as why one cannot search for deleted items from the
UI (3.8.7). Is there a technical reason? Or a process issue?
In a past email discussion, I saw that one could create a special page
to display the deleted tickets. But I just wonder the reason why it is
not available in the
On 07/12/2011 04:10 PM, Max Hetrick wrote:
Is there a way to limit the Autocomplete to only search for privileged
users in the system?
The autocomplete code has logic for doing this, but it's not exposed as
a configuration option and is only used internally in certain parts of
the admin UI
On Tue, Jul 12, 2011 at 04:20:00PM -0400, zbign...@starpower.net wrote:
1. Is there any place for documentation? Seems rather sparse on the /docs,
wiki and BestPractical website.
docs/customizing/articles_introduction.pod
2. When extracting an article from a ticket, it says Use the dropdown
On Tue, Jul 12, 2011 at 03:36:12PM -0600, Thierry Thelliez wrote:
I am just curious as why one cannot search for deleted items from the
UI (3.8.7). Is there a technical reason? Or a process issue?
In a past email discussion, I saw that one could create a special page
to display the deleted
On Tue, Jul 12, 2011 at 03:23:41PM -0500, k...@rice.edu wrote:
On Tue, Jul 12, 2011 at 04:10:17PM -0400, Max Hetrick wrote:
On 7/12/2011 3:20 PM, Max Hetrick wrote:
Ok, so I found where this is a new feature with the 4.0.1 release. I see
where to adjust what fields and how you want the
On Tue, Jul 12, 2011 at 05:57:09PM -0400, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 03:23:41PM -0500, k...@rice.edu wrote:
On Tue, Jul 12, 2011 at 04:10:17PM -0400, Max Hetrick wrote:
On 7/12/2011 3:20 PM, Max Hetrick wrote:
Ok, so I found where this is a new feature with the 4.0.1
On Tue, Jul 12, 2011 at 09:55:21AM +1000, Joanne Keown wrote:
I'm obviously missing something. I have created a number of custom fields
and set them as
applying to Ticket Transactions, on the expectation that these would
allow me to capture
ticket data that I could both report on
On Tue, Jul 12, 2011 at 04:19:18PM +0200, Raphaël MOUNEYRES wrote:
Hi,
I installed the extension RTx::BecomUser on my 3.8.8 RT, and the option
displayed as expected
in the menu.
I can choose someone to become, and can see the Congratulation messages,
as well as the name
On Tue, Jul 12, 2011 at 02:47:26PM -0400, Jeff Blaine wrote:
Hi,
I've hit the following snag, with more info futher down.
If anyone has any ideas, I'd love to hear them!
'Everyone' has 'CreateTicket' rights.
First the error:
=
On Tue, Jul 12, 2011 at 04:47:41PM +, Raed El-Hames wrote:
Kevin,
Apologies Kevin but I put your name because through the archive I noticed you
looked into similar problem.
When trying to forward an update with an attachment and no text update I get
the error Can't call method ...
On 7/12/2011 6:06 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 02:47:26PM -0400, Jeff Blaine wrote:
Hi,
I've hit the following snag, with more info futher down.
If anyone has any ideas, I'd love to hear them!
'Everyone' has 'CreateTicket' rights.
First the error:
On Tue, July 12, 2011 3:00 pm, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 09:55:21AM +1000, Joanne Keown wrote:
I'm obviously missing something. I have created a number of custom
fields and set them as
applying to Ticket Transactions, on the expectation that these
would allow me to
On Tue, Jul 12, 2011 at 06:09:14PM -0400, Jeff Blaine wrote:
On 7/12/2011 6:06 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 02:47:26PM -0400, Jeff Blaine wrote:
Can't call method HasRight on an undefined value at
/apps/rt/bin/../lib/RT/User_Overlay.pm line 1277.
Without an RT version,
On 7/12/2011 5:57 PM, Kevin Falcone wrote:
Ken - that's the config for RTx-EmailAddress, not for RT core.
As Tom notes later in the thread, we'd take a patch to add a config
for this to core.
Thanks, Tom and Kevin.
Since I'm not a programmer, I'll speak to the Perl guy at my employer
and
Thanks Kevin.
Does anyone know of a more elegant way of dealing with that number of Tickets?
Because I have to put all my CF's applying to Tickets, I have over 20 CF's
to deal with. It would be nice to be able to arrange/group them on the screen
so that the workflow is a bit more elegant.
Alex,
Im not sure I understand why you've related the responsibilities to Queues
the way you do, but you can do what you want with a scrip. The condition
should be On Queue change and the custom action should evaluate a CF that
will set the Queue based on the value in the CF.
Kenn
LBNL
On Tue,
On 07/12/2011 06:09 PM, Jeff Blaine wrote:
I suspect that as well, but it took me ~3 hours to
get this far and I'm trying to get past it somehow
instead of trying to figure out a completely different
plan of attack and starting over :(
Did you drop the relevant fresh tables that you then
On 7/12/2011 7:30 PM, Thomas Sibley wrote:
On 07/12/2011 06:09 PM, Jeff Blaine wrote:
I suspect that as well, but it took me ~3 hours to
get this far and I'm trying to get past it somehow
instead of trying to figure out a completely different
plan of attack and starting over :(
I appreciate
I'm trying to figure out how approval rules are triggered. A high
level description of the new Rules/Rulesets/Approvals code would be
appreciated. I'll add it to the wiki. ;)
2011 Training: http://bestpractical.com/services/training.html
On Tue, Jul 12, 2011 at 08:43:17PM -0400, Jeff Blaine wrote:
On 7/12/2011 7:30 PM, Thomas Sibley wrote:
On 07/12/2011 06:09 PM, Jeff Blaine wrote:
I suspect that as well, but it took me ~3 hours to
get this far and I'm trying to get past it somehow
instead of trying to figure out a completely
On 7/12/2011 9:44 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 08:43:17PM -0400, Jeff Blaine wrote:
On 7/12/2011 7:30 PM, Thomas Sibley wrote:
On 07/12/2011 06:09 PM, Jeff Blaine wrote:
I suspect that as well, but it took me ~3 hours to
get this far and I'm trying to get past it somehow
On Tue, Jul 12, 2011 at 10:08:14PM -0400, Jeff Blaine wrote:
On 7/12/2011 9:44 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 08:43:17PM -0400, Jeff Blaine wrote:
On 7/12/2011 7:30 PM, Thomas Sibley wrote:
On 07/12/2011 06:09 PM, Jeff Blaine wrote:
I suspect that as well, but it took me
On 7/12/2011 10:19 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 10:08:14PM -0400, Jeff Blaine wrote:
On 7/12/2011 9:44 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 08:43:17PM -0400, Jeff Blaine wrote:
On 7/12/2011 7:30 PM, Thomas Sibley wrote:
On 07/12/2011 06:09 PM, Jeff Blaine
We are looking at using S/MIME for digitally signing (not encrypting) email.
Does anyone have experience with implementing this type of functionality?
Thanks - Dan
2011 Training: http://bestpractical.com/services/training.html
On 7/12/2011 10:36 PM, Jeff Blaine wrote:
Hmm, you're right. I just imported principal and
cachedgroupmembers again -- this time fully. Not
sure what went wrong, but I'll go back and redo
group and groupmember as well, then run rt-validate
again.
Thanks!
Okay, now we're getting somewhere!
Hello all,
We have two strange tickets for which RT (3.8.7) shows an attachment
name in the UI, but the history does not provide us with a link to
that attachment.
We will have to dig in the database to get more info. But I was
wondering if an aborted upload would produce such behavior. Has
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