Hi,
I’m running RT 3.8.7 on Ubuntu 10.04 and trying to get the QuickUpdate
extension functional. I know I’m running an old version of RT but would prefer
to stay with it until I’m 100% comfortable with how everything works.
I’ve installed the QuickUpdate extension from git as I couldn’t
On Fri, 7 Oct 2011, Kevin Falcone wrote:
On Fri, Oct 07, 2011 at 05:29:46PM +0100, John Line wrote:
That allowed the .gecos to be passed through to the search and it
found a plausible-looking set of results, but I couldn't find any
way to get the gecos value included in the search results. I
Hi List,
I'm new to RT, and i've spend a lot of time trying to get a feature
working i'm used to having in otrs.
We need several queues in RT, each queue needs to notify queue members
when a ticket has gone by N amount of time without being worked on.
Searching around i found the
UPDATE:
The $RT-Logger calls are running as expected within the other callback I have
written as well as any .pm's I have added it to for testing. There is
something wrong with the structure for the ModifyQuery in which no matter what
I put, it breaks the query and I cannot obtain any logging
Hello,
I was testing RT with a self-signed certificate(SSL), I send a email to
queue, but in /var/log/mail I got this:
(temporary failure. Command output: An Error Occurred =
500 Can't connect to rt4.dev.ufrgs.br:443 (certificate verify failed) )
No errors in other log
On 10/14/2011 08:44 PM, John Andersen wrote:
Hoping someone can point me to where I am going wrong. I have been
trolling the wiki, cpan, this list, and Google for the last couple of
days with no luck so far. Probably something apparent that I'm
missing.
I am after the following behavior:
On 10/17/2011 11:51 AM, Luciano Ernesto da Silva wrote:
I was testing RT with a self-signed certificate(SSL), I send a email to
queue, but in /var/log/mail I got this:
(temporary failure. Command output: An Error Occurred =
500 Can't connect to rt4.dev.ufrgs.br:443 (certificate
Hi,
From my last hacking on ExternalAuth I recall noticing that in some
case EA only lookups by Name and ignores any other mappings you may
have. I suspect that after SSO Name in RT doesn't match mapped
attribute in LDAP and EA fails to find record to fetch information.
At the moment can not
Thomas,
I made a motification for LWP User Agent in line 151(rt-mailgate), and seems to
work ok.
151 my $ua = LWP::UserAgent-new(ssl_opts = {SSL_ca_file =
'/etc/ssl/certs/mycert.crt'});
152 # my $ua = LWP::UserAgent-new();
Ok?
Luciano
-Mensagem original-
De:
Hi,
In modern RT versions you can use TicketSQL for that. LastUpdated '1
month ago'. More on search by dates on the wiki.
So in crontool you use --search option instead of condition.
On Mon, Oct 17, 2011 at 7:34 PM, Mayk Backus bac...@nlcom.nl wrote:
Hi List,
I'm new to RT, and i've spend a
On 10/14/11 6:12 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Sat, Oct 15, 2011 at 12:21:41AM +, Joachim Thuau wrote:
Hello List,
We have setup RT4.0.2 on a debian host from source, against Pg 8.0.4,
with
apache2/mod_perl2 over SSL with kerberos auth in apache.
RTFM seems to be
On 10/17/2011 01:13 PM, Joachim Thuau wrote:
You missed docs/customizing/articles_introduction.pod
It covers exactly the case you're discussing
I have read that last week, and looked at it again this morning.
I have successfully created an article last week. But I can't update
content.
I am trying to create a ticket with attachment thru the Perl APIs.
I don't see a method in the RT::Ticket API for adding attachment during ticket
creation.
When looking at the RT::Attachment API it says This module should never be
instantiated directly by client code. it's an internal module
add the Custom Fields you want to each class.
This was the step I missedŠ
Thanks,
Jok
--
| Joachim Thuau | Linux Systems Administrator / SpaceX |
| Cell: 310-890-7937 | Office: 310-363-6153 |
RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco,
On 10/17/2011 01:47 PM, Srikumar Nair wrote:
I am trying to create a ticket with attachment thru the Perl APIs.
I don't see a method in the RT::Ticket API for adding attachment during
ticket creation.
When looking at the RT::Attachment API it says This module should never
be instantiated
On 10/17/2011 11:09 AM, Aline Guedes wrote:
Hello Thomas,
Follows the configuration page attached. The query you asked me to run
gives me 233 rows as output (attached). Both rt and apache logs don't
show any errors.
Ah ha. I identified a bug in RT::Extension::MergeUsers that was causing
I have created a queue Purchase and a queue Purchase-Approval.
In Purchase, I create a template and a scrip, that create an approval ticket
in Purchase-Approval. Works OK: when a ticket is submitted to Purchase, an
approval ticket is automatically created in Purchase-Approval. Although it is
Mayk,
I like using Dashboards for this type of function. Create a search to give
you what you want and then create a Dashboard to run it and set up your
subscription for the timing.
Kenn
LBNL
On Mon, Oct 17, 2011 at 8:34 AM, Mayk Backus bac...@nlcom.nl wrote:
Hi List,
I'm new to RT, and
Thanks Thomas..
Following lines of code did what I was looking for..
my $mimeObj = MIME::Entity-build(Description = My Attachment,
Path=
/path/to/file/file.pdf,
Type= application/pdf,
On Mon, Oct 17, 2011 at 8:51 AM, Thomas Sibley t...@bestpractical.com wrote:
On 10/14/2011 08:44 PM, John Andersen wrote:
Hoping someone can point me to where I am going wrong. I have been
trolling the wiki, cpan, this list, and Google for the last couple of
days with no luck so far.
Hi, everyone, quick question: how to replay on a new ticket with
precreated template?
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* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28
Hello,
I was curious where emails that don't exist go when RT attempt to send an SMTP
notification to an email that no longer exists (but is still left over email
address of an old ticket that is updated - i.e.: old/deleted RT user was a
Requestor of a ticket)?
We have had old employees
Probably only if you have disabled the user from within RT itself.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Andy GOKTAS
Sent: Monday, October 17, 2011 4:39 PM
To: rt-users@lists.bestpractical.com
So are you saying that it does a query on the RT user list to determine if it
should/shouldn't send an email to that user?
If an RT user is disabled or deleted, wouldn't it still attempt to send to that
user/email since it's still attached to an old ticket (update to this
particular old
Hi Kenneth,
thank you for the reply. I was looking into what i could do with
dashboards.. The subscription timing is run once a day only, or you need
to create more dashes ? The notification i need has to run every 5
minutes to find a ticket. I think i would be better off with rt-crontool
I've always wondered this. Surely there's a reason.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
On 10/17/2011 06:06 PM, Jeff Blaine wrote:
I've always wondered this. Surely there's a reason.
It's a preference.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
On 10/17/2011 05:38 PM, Andy GOKTAS wrote:
I guess my question is: How does RT handle bad emails? Does it re-try? Does it have any
intelligence built in to delete future sending to a bad email (but still on tickets as
Requestor or Owner)?
RT doesn't have any re-trying logic in it. It
On Tue, Oct 18, 2011 at 2:01 AM, Mayk Backus bac...@nlcom.nl wrote:
Hi Kenneth,
thank you for the reply. I was looking into what i could do with
dashboards.. The subscription timing is run once a day only, or you need to
create more dashes ? The notification i need has to run every 5 minutes
Open a ticket to keep track of this disk failure.
-- Forwarded message --
From: r...@amaris.schrodinger.com
Date: Sun, Oct 16, 2011 at 7:15 AM
Subject: [IT] Raid error on amaris.schrodinger.com
To:
pool: apool
state: DEGRADED
status: One or more devices are faulted in response
On Mon, Oct 17, 2011 at 01:15:04PM -0700, John Andersen wrote:
I know it's petty but I was kind of hoping for the form based login
from outside the network
Try playing around with the Satisfy Apache directive. It may be able to do
what you want.
-kevin
pgptCZ6g9issB.pgp
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