Hi,
Few questions on your setup:
- On what OS have you installed RT?
- Which installation steps did you take? (e.g. did you do the
testdeps/fixdeps thingy?)
- Are you using Apache to serve RT?
- Can I assuming you've used the RT documentation for the apache vhost
configuration?
hello everybody
i think i have found the problem but a solution is still missing:
RT ignore the thing that the dashboard should show only the 10 highest
tickets
it show's all tickets which belongs to the user which is logged in.
why is it so? has someone similar problems ?
best
I believe the amount of tickets shown on the dashboard is something you set
in the user preferences or on as default in the RT_SiteConfig.pm:
User -- Options (see image)
Or set the default in the RT_SiteConfig.pm:
Set($DefaultSummaryRows, 10);
Hope this helps.
-- Bart
2011/10/25 john s.
Forgot the image...
-- Bart
2011/10/25 Bart b...@pleh.info
I believe the amount of tickets shown on the dashboard is something you set
in the user preferences or on as default in the RT_SiteConfig.pm:
User -- Options (see image)
Or set the default in the RT_SiteConfig.pm:
Hello Bart,
thanks for your helping but ...
if i have understood this correctly ... the config entry limited all search
results to 10 ..
i need a solution to break down only the dashboard view to the amount of 10
...
normally it should be worked by default or?
i think the priority
That setting is specifically for the dashboard, when you click the search
string it defaults to 50 I think.
-- Bart
2011/10/25 john s. firesk...@gmx.de
Hello Bart,
thanks for your helping but ...
if i have understood this correctly ... the config entry limited all
search
results to
hello bart
i have set up an rt system without an rt extension and on this occours also
this strange problem
are there any way to customize the amount of search results ?
best regards john s.
--
View this message in context:
Hello list.
I'm looking for resolved tickets with the value of 0 in the custom
field called Invoice no. like this:
$tickets-FromSQL('(CF.{Invoice no.}=0 AND Status = Resolved)');
The above works, but I would like to refer to the custom field by its
ID. How should i formulate my search?
I'm
Hi everyone, I'm trying to properly configurate RT to the elemental needs.
OS: Centos 5.4
RT: 4.0.2
The idea is to have as many queues as programs that we support are in
existence .
Each enterprise costumer has access to this queues (programs), so
there's a group in RT that classifies them
On Friday, October 21, 2011, Ruslan Zakirov wrote:
..
However, when you already have objects around then it's better to get
current users off them:
RT::Group-new( $other_object-CurrentUser )
Understood. Thank you!
RT Training Sessions
Am 19.10.2011 13:38, schrieb john s.:
Hello Thomas
For example
I have 3 Tickets
1. high
2.middle
3.normal
Which status and owner have the 3 tickets?
These Tickets should appear on the Dashboard 10 highest priority tickets I
own in the correct order
1. high
2. middle
3. normal
but on
Of course. No problem. Answers below.
From: pleh.i...@gmail.commailto:pleh.i...@gmail.com
[mailto:pleh.i...@gmail.com]mailto:[mailto:pleh.i...@gmail.com] On Behalf Of
Bart
Sent: Tuesday, October 25, 2011 3:42 AM
To: Greenberg, Joshua L
Cc:
On Tue, Oct 18, 2011 at 10:55:30AM -0600, Ole Craig wrote:
My question: is it possible to define mappings between AD (LDAP) groups
and RT's user-defined groups such that e.g. when I onboard a new
developer RT will automatically give her membership in its dev
UD-group based on the fact that
On Tue, Oct 18, 2011 at 04:33:17PM -0700, April Rosenberg wrote:
[Tue Oct 18 23:07:48 2011] [critical]:
RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo : Search for
(((ObjectCategory=User)(ObjectClass=Person)(mail=*)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))(mail=
On Wed, Oct 19, 2011 at 05:20:13PM -0900, Simon Walter wrote:
It's difficult to imagine why with all the updates, this isn't already done.
You can create an HTML reply, but not an HTML article? This should be
seamless
and easy to use for support staff.
The difficulty largely comes from
On Tue, Oct 25, 2011 at 10:33:30AM -0300, Bruno M. Duarte Coscia wrote:
Hi everyone, I'm trying to properly configurate RT to the elemental needs.
OS: Centos 5.4
RT: 4.0.2
The idea is to have as many queues as programs that we support are in
existence .
Each enterprise costumer has
On Fri, Oct 21, 2011 at 07:07:32PM -0500, Izz Abdullah wrote:
Anybody? I would greatly appreciate some help. Acknowledgement from the bp
team would be nice on my inquiries.
Hi Izz,
rt-users is very much a community mailinglist. While my coworkers at Best
Practical try to take time out
Bruno,
Users that are NOT privileged will not show on the list for adding members
to a group. Once a user is privileged and a member of a group, they
automatically inherit all rights and privileges. They also will
automatically have access to any Queries that have been saved for any group
they
Hi,
Part of Apache config relevant to RT would help.
Regards, Ruslan. From phone.
25.10.2011 0:10 пользователь Greenberg, Joshua L
joshua.greenb...@constellation.com написал:
I’m installing RT 3.8.10. I have to use this version because I’m installing
RTIR and that doesn’t support RT 4 yet. I
I'm pretty sure this has been hashed and rehashed on this list, but a
google search this morning turned up nothing definitive, so I will ask:
I am reconfiguring a twisted RT installation (3.6, but moving toward
4.0). We already have a mail server (sendmail) running on another server.
For
Hello Kevin.
If you're worried about name changes, just load the CF and use the
-Name method to ensure you're always using the up-to-date name
I am indeed worried about name changes.
I am afraid your explanation does not make much sense to me as I am an
RT newbie. Are you able to illustrate
Here it is:
VirtualHost 10.10.10.10:80
ServerName server.domain
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
Alias /rt /opt/rt3/share/html
# optional apache logs for RT
# ErrorLog /opt/rt3/var/log/apache2.error
# TransferLog
Hi,
My suggestion:
- incoming email to sendmail and aliased by it to something like
rt_queue_name@rt_server.domain.com (where rt_server.domain.com resolves
to RT server's internal net IP).
- outgoing email sent directly by RT server (don't forget to set
$SMTPFrom correctly)
This way, there
On 10/25/2011 04:05 PM, tobiasbp wrote:
I am indeed worried about name changes.
Did you try CF.42 or CF.{42}?
Thomas
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
Thanks for the suggestion.
With this however, doesn't sendmail have to be running on the Rt Server
anyway to process all the incoming mail and execute RT scripts?
For simplicities sake, I'm leaning more and more toward all mail coming
into and going out from the RT server. What are the
Hi, I have a group of staff in a department that want to collaborate on some ticket(s) resolution. I
was going to add a generic user, create a private group and add the particular staff to that private
group. Ownership of any tickets that are going to be collaborated on would be given to the
Yes, RT server needs its local SMTP (Postfix, Sendmail, Qmail).
If your existing Sendmail is used for no other purposes (like normal
user email), then you can just install and configure SMTP on RT server,
and configure NAT on your firewall so RT server SMTP is visible to world.
Em 25-10-2011
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