You should really read the README file:
The changes in this extension are already included in RT 4.0.
So for 4.0 you don't need this extension as it only back port some
changes from 4.0 to 3.8 to make the reminder feature useful under 3.8.
-Chris
Am 10.03.2012 16:38, schrieb Martin
Hi Christian
Yes i noticed that but why or what do i have to do to get the email reminders,
cause I don’t receive any today?
Med Vänliga Hälsningar/Best Regards
Martin Petersson
M: Office +46 (0)522 98028
: Fax +46 (0)70 25 79 453
F:
Just have a look at the Wiki:
http://requesttracker.wikia.com/wiki/Reminders
-Chris
Am 19.03.2012 09:40, schrieb Martin Petersson:
Hi Christian
Yes i noticed that but why or what do i have to do to get the email reminders,
cause I don’t receive any today?
Gerard,
Le 16/03/2012 16:20, Gerard FENELON a écrit :
In my template, I use
my $action = Queue changed to . $Ticket-QueueObj-Name ;
$Ticket-QueueObj-Name gives you the name of the NEW queue.
Perfect, thanks a lot.
You could also use $Transaction-Description which does all the work
Thank you Joe! I'll give it a shot!
On Mar 16, 2012, at 5:51 PM, Joe Harris wrote:
Here is my script to capture yesterdays ticket updates. It can be
changed as needed to meet your needs. The main thing was to get the
query to capture transactions for tickets and the query is below for
On Mon, Mar 19, 2012 at 01:49:52PM +0100, inb...@telenet.be wrote:
We automatically close our tickets when replying to the requestor.
In RT3 I changed .../Ticket/Update.html
from:
if ($DefaultStatus =~ '~new$') {
$DefaultStatus = 'open';
}
We actually
It looks as though at some point, probably a long time ago during an upgrade,
that I accidentally ran part of the upgrade database task twice, and as a
result some of the standard portlet searches are duplicated:
select id, Name from Attributes where ObjectType = 'RT::System' order by Name
Hi
I upgraded centos from 5.5 to 5.8 release on my development server. I
cannot get RT to work. My RT installation is under data/rt3 folder. The
document rool is .../share/html; When we try to access the RT host name on
the browser, it does not reach the index.html file location in the document
On 3/19/2012 1:34 PM, testwreq wreq wrote:
Hi
I upgraded centos from 5.5 to 5.8 release on my development server. I
cannot get RT to work. My RT installation is under data/rt3 folder. The
document rool is .../share/html; When we try to access the RT host name
on the browser, it does not reach
Hello
I`ve deleted all tickets from RT by Shredder, but I had active Reminders.
Now in the 'My Reminders' box i see information: Couldn't find Ticket for
reminder 63. Please contact administrator.
How can I delete this?
From normal and root account I can`t find any suitable option.
Thanks for
On 3/19/2012 1:54 PM, testwreq wreq wrote:
What mime_name should I be looking for?
None.
I guess I was too terse.
CentOS upgraded your Perl Encode module for you and
the version that RH and CentOS push out breaks RT. The
version they push out (which breaks things) is lacking
an attribute or
Dear Jeff,
Unfortunately, it did not fix the problem. Encode was up to date.
[root@www2 ~]# perl -MCPAN -e install Encode
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Sun, 18 Mar 2012 23:12:50 GMT
Encode is up to date.
On Mon, Mar 19, 2012 at 3:03
When using RT-Extension-ExternalAuth, what is the logic for
determining whether to authenticate to the external source
or via RT's database?
Will it always try the external source and then only use
local if that was a connection failure or similar?
I hope 'root' never tried via external. Is
I'm looking for an effective way to create/run a report on tickets from a
specific queue, with specific owners and find out how often during the tickets'
lifetime (from open to close) the owner missed the response Due Date (as set by
SLA). I want the report to return every instance that a
On 3/19/2012 3:36 PM, testwreq wreq wrote:
Dear Jeff,
Unfortunately, it did not fix the problem. Encode was up to date.
[root@www2 ~]# perl -MCPAN -e install Encode
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Sun, 18 Mar 2012 23:12:50 GMT
Encode is
15 matches
Mail list logo
