Hi all,
I want to know how to generate a report based on SLA extension, which will show
which ticket is being overdue on SLA within this month with rt shell command
line.
I could do Due =, Due , Due
But there is nothing call overdue function, please advise.
Thomas Lau
Senior Technology
Hello everyone,
Sometimes you want to have people fill in a form and have all the data
appear in a ticket. After a few weekends toying with the idea, I
believe I have something worthy of the RT wiki. We use this system in
production for tasks ranging from asking for new hardware to having
the
I don't believe there were any DB upgrades between 4.0.4 or 4.0.5.
On Fri, May 11, 2012 at 10:37:09PM +, David T. Grayston wrote:
Dominic - thanks for the reply. A few more clicks got me to this page,
https://launchpad.net/ubuntu/+source/request-tracker4/4.0.5-2/+build/3460357
That has
Hi all,
Is it normal anyone (authenticate thought LDAP or RT account )in the
selfservice can see any ticket in queue he have access ?
How can I make the user can only see the tickets he submit or he in CC.
Regards.
JAS
--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules
We just upgraded our test environment from 3.8.8 to 4.0.5. In 3.8.8, when
you resolved (or replied to, etc...) a ticket, we had the *Select an
Article to include* drop-down option that would use an Article from RTFM
and drop them right in the ticket.
In 4.0.5, I am not seeing this option. When
A time ago, I made motifications on ExternalAUTH LDAP to be posible autenticate
numeric users. For example, the numeric uid 123645678 can authenticate from a
LDAP server. In the RT side it has a real id user with A12345678. The
mofication concat a word in front uid and its ok for RT and LDAP.
On Mon, May 14, 2012 at 7:39 PM, Albert Shih albert.s...@obspm.fr wrote:
Hi all,
Is it normal anyone (authenticate thought LDAP or RT account )in the
selfservice can see any ticket in queue he have access ?
How can I make the user can only see the tickets he submit or he in CC.
Move
Ok, so I found the right certificate, but when I run a test with msmtp -a
default usern...@domain.com...it just hangs. Tried it with all three SSL
ports (465, 587, 25) with the same resultwhat happens now? I can't
troubleshoot without error messages...
Thanks for everyone's assistance so far.
On Mon, May 14, 2012 at 11:34 AM, Thomas Lau
thomas@principleone.com wrote:
Hi all,
I want to know how to generate a report based on SLA extension, which will
show which ticket is being overdue on SLA within this month with rt shell
command line.
I could do Due =, Due , Due
But
The command line you specified just establishes a connection and it's
waiting for you to do something -- I think it's working as
designed. Typically you'd pipe something from STDIN to create a message, or
use it as a backend for another program.
http://msmtp.sourceforge.net/doc/msmtp.html good
What was the output - specifically the section I called out?
On Mon, May 14, 2012 at 12:45 PM, Stephen J Alexander
sjalexan...@mpbx.com wrote:
The command line you specified just establishes a connection and it's
waiting for you to do something -- I think it's working as
designed. Typically
On Sat, May 12, 2012 at 12:46 PM, Fedor Gusev guse...@gmail.com wrote:
Hello everyone.
Some of our user push (who apparently use GMail, e.g. us...@gmail.com) push
Reply To All button when replying to emails from RT (r...@example.com).
The email from RT has a CC: us...@somehost.com. So when
Le 14/05/2012 ? 23:27:32+0400, Ruslan Zakirov a écrit
On Mon, May 14, 2012 at 7:39 PM, Albert Shih albert.s...@obspm.fr wrote:
Hi all,
Is it normal anyone (authenticate thought LDAP or RT account )in the
selfservice can see any ticket in queue he have access ?
How can I make the
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