Hi list,
I'm adding a unprivileged user on RT and it can't view the own
open/closed tickets.
This user is in a group, and this group is on a queue.
This is the configuration of the permissions:
Queue:
Group Rights:
-Create tickets
-View custom field values
-View
Am 07.01.2013 20:45, schrieb Thomas Sibley:
The JS translations? That's a good point. Create a ticket for it and
link to 4.2.0?
I created ticket
http://issues.bestpractical.com/Ticket/Display.html?id=22133
Can you please link it to 4.2
I am trying to change the default update type for Resolve from Comment to
Respond. I did a search for the string:
grep -r Update.html?Action=Comment /opt/rt4/
And it exists in:
/opt/rt4/share/html/Search/Elements/BuildFormatString:
but when I change it in that file to the new value (from
On Tue, Jan 08, 2013 at 03:32:54PM +, Eric O'Brien wrote:
I am trying to change the default update type for Resolve from Comment to
Respond. I did a search for the string:
grep -r Update.html?Action=Comment /opt/rt4/
And it exists in:
On Tue, Jan 08, 2013 at 10:48:26AM +0100, Xavier Barnada wrote:
I'm adding a unprivileged user on RT and it can't view the own
open/closed tickets.
This user is in a group, and this group is on a queue.
The SelfService interface only finds tickets where the logged in user
is a watcher
RT 4.0.8
We have set up RT to be accessible over https:
RT_SiteConfig.pm
Set($WebPort, 443);
However when a ticket is resolved or updated, after the Update button
is clicked the website goes to the http site. What configuration
option am I missing?
Have we set up lifecycles
Thanks, that worked out. This article gave a little more insight as well,
http://requesttracker.wikia.com/wiki/CustomStatusesInRt4.
--
Eric O'Brien
System Administrator
BioReference Laboratories, Inc.
Phone: 201-791-2600 x 8310
Cell: 551-486-8925
Email:
Hey Thomas,
Just wondering if there was any update / ETA on this extension. It
would help me resolve an issue I'm having right now.
Thanks,
Matt
On Mon, Nov 5, 2012 at 1:47 PM, Thomas Sibley t...@bestpractical.com wrote:
On 11/05/2012 08:56 AM, Mike Kennedy wrote:
Does anyone have a
Hey Kevin/All.
I've been trying with;
return 0 unless $self-TransactionObj-Type eq Set;
return 0 unless $self-TransactionObj-Field eq Queue;
return 0 unless $self-TransactionObj-OldValue eq 'QueueName';
but not having much luck.
Anyone able to advise further?
Thanks,
Nick
--
Nick Fennell
Is there any way to search the bodies of tickets, replies and
comments? In the advanced search editor I don't see those columns
listed in any of the search parameters.
--
Tim Gustafson
t...@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
Tanks for your earlier and prompt reply. I have started a clean installation of
request tracker, but got stucked at Apache 2 config.I had run:
/etc/apache2/apache2.conf,
I appended ServerName tracker
I saved and run the command
nano /etc/apache2/sites-availabe/default
I added this two lines
On 01/08/2013 10:08 AM, Nick Fennell wrote:
Hey Kevin/All.
I've been trying with;
return 0 unless $self-TransactionObj-Type eq Set;
return 0 unless $self-TransactionObj-Field eq Queue;
return 0 unless $self-TransactionObj-OldValue eq 'QueueName';
but not having much luck.
Anyone
On 01/08/2013 10:11 AM, Tim Gustafson wrote:
Is there any way to search the bodies of tickets, replies and
comments? In the advanced search editor I don't see those columns
listed in any of the search parameters.
http://bestpractical.com/rt/docs/latest/RT_Config.html#FullTextSearch
On 01/08/2013 03:17 AM, Christian Loos wrote:
Am 07.01.2013 20:45, schrieb Thomas Sibley:
The JS translations? That's a good point. Create a ticket for it and
link to 4.2.0?
I created ticket
http://issues.bestpractical.com/Ticket/Display.html?id=22133
Can you please link it to 4.2
When my users click the Edit link at the top-right of their RT home
page widgets, and then change their options, and click Save, they
see:
No permission to set preferences
But I can't find a permission that seems to map to this action. What
permission do users need to have in order to customize
http://bestpractical.com/rt/docs/latest/RT_Config.html#FullTextSearch
http://bestpractical.com/rt/docs/latest/full_text_indexing.html
These are also shipped with RT itself as doc in etc/RT_Config.pm and
docs/full_text_indexing.pod.
Hrmm, I remember now. That documentation states:
MySQL
On Tue, Jan 08, 2013 at 11:08:20AM -0800, Tim Gustafson wrote:
http://bestpractical.com/rt/docs/latest/RT_Config.html#FullTextSearch
http://bestpractical.com/rt/docs/latest/full_text_indexing.html
These are also shipped with RT itself as doc in etc/RT_Config.pm and
On 01/08/2013 11:03 AM, Tim Gustafson wrote:
When my users click the Edit link at the top-right of their RT home
page widgets, and then change their options, and click Save, they
see:
No permission to set preferences
But I can't find a permission that seems to map to this action. What
On 01/08/2013 11:08 AM, Tim Gustafson wrote:
Hrmm, I remember now. That documentation states:
MySQL does not support full-text indexing natively.
Which is untrue. MySQL does indeed have full-text indexing, and the
most recent version has full-text indexing with InnoDB tables. Is
there
On Tue, Jan 8, 2013 at 8:28 PM, CB kj...@xnet.co.nz wrote:
RT 4.0.8
We have set up RT to be accessible over https:
RT_SiteConfig.pm
Set($WebPort, 443);
However when a ticket is resolved or updated, after the Update button
is clicked the website goes to the http site. What
On 01/09/2013 05:08 AM, Tim Gustafson wrote:
http://bestpractical.com/rt/docs/latest/RT_Config.html#FullTextSearch
http://bestpractical.com/rt/docs/latest/full_text_indexing.html
These are also shipped with RT itself as doc in etc/RT_Config.pm and
docs/full_text_indexing.pod.
Hrmm, I remember
It'd be great if you used more descripting Subject lines when posting
to the list.
On Tue, Jan 08, 2013 at 06:19:14PM +, Yetomiwa Jabar wrote:
but i kept getting the reply
Module rewrite already enabled, Restarting web server apache2
Action 'start'failed.
The Apache error log
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