Kevin is there an issue with upgrading? I am still in the implementation stage
and have not gone to production.
I would be upgrading form 4.0.13.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
On Thu, Sep 05, 2013 at 05:35:18PM +0200, Christian Loos wrote:
Am 03.09.2013 23:04, schrieb Kevin Falcone:
I have not worked with your extension yet, but as I recall the two
largest complaints with the branch as-is were:
Maybe you or one of the other developers have time to have a look on
We classify tickets based on content and store that classification as a
string in a CF called CF.{Classification}. This is an RTIR instance but
that is not really relevant other to say that when we open an Investigation
on an Incident we want the template that is used for the Investigation to
be
On 6 September 2013 11:04, Landon Stewart lstew...@iweb.com wrote:
What I think I can do is simply have one very short Template that is
basically 100% perl and includes some text from a text file stored on the
file system but outside RTIR. Which file gets included in the Template is
I need to create an account for a catch-all email address that will be sending
requests to our RT from a separate workflow. No matter which user triggers the
action, the email will appear to come from product.sup...@company.com.
When I try to use the GUI to create the user, it fails...looking
On 6 September 2013 11:55, Landon Stewart lstew...@iweb.com wrote:
Actually I believe I found the answer which I'm going to try… I basically
need a hybrid of these two because we also send different copies of
templates depending on the language the customer prefers to be communicated
with
