[rt-users] Catch all ticket changes in one scrip

Hello, I'm trying to figure out, how can I catch all the changes made to ticket fields in one scrip. It would be like OnUpdateTicket script, which will gather all the changes made, and sync them with DB outside trought REST. Is there any solution, or maybe code example doing all of that in RT

Re: [rt-users] Catch all ticket changes in one scrip

On Fri, Aug 22, 2014 at 05:49:29AM -0700, andriusk wrote: Hello, I'm trying to figure out, how can I catch all the changes made to ticket fields in one scrip. It would be like OnUpdateTicket script, which will gather all the changes made, and sync them with DB outside trought REST. Is

[rt-users] where do you think is the best place to write debug snippets of code?

where do you think is the best place to write debug snippets of code? for instance, I'm writing a callback to add a button that will create a child ticket and copy all of the custom fields into the new ticket but every time I change the code I've got to clear the mason cache, and restart

Re: [rt-users] where do you think is the best place to write debug snippets of code?

On Fri, Aug 22, 2014 at 09:47:16AM -0400, Al Joslin wrote: where do you think is the best place to write debug snippets of code? for instance, I'm writing a callback to add a button that will create a child ticket and copy all of the custom fields into the new ticket but every time I

Re: [rt-users] Problem with signature per queue

On Thu, Aug 21, 2014 at 11:27:15AM -0700, opolke wrote: Hello, we have scrips per queue like onCorrespondence NotifyClient withTemplate XY* to set up a signature per queue Is there any way to stop this and set up a signature per queue for replies by an agent in RT? Either have two

Re: [rt-users] RT 4.2.6 Cannot attach multiple attachments when opening tickets

On Thu, Aug 21, 2014 at 02:34:44PM -0500, Lists wrote: I recently upgraded our company ticketing system to 4.2.6 and noticed that we can no longer attach more than one file at a time when opening a ticket. I'm unable to replicate this on 4.2-trunk or on issues.bestpractical.com What local

Re: [rt-users] Upgrade-Database make***Fehler 254

On Thu, Aug 21, 2014 at 10:27:48PM -0700, Dergeiletyp wrote: Hey, i am using Debian 7 Squeeze. I installed rt4.0.7 via apt-get so far, and its running... but i can upgrade to version 4.2.6 I get this Error: Upgrade-Database make***Fehler 254 How can i fix ths You need to show much more of

Re: [rt-users] Upgrade RT 3.8.7 to 4.0.1

On Mon, Aug 18, 2014 at 06:02:41PM -0300, Felipe Agnelli Barbosa wrote: 4. Apply upgrade the schema at the current server and after in the new server $perl /usr/share/request-tracker3.8/etc/upgrade/[1]upgrade-mysql-schema.pl rtdb root password queries.sql $mysql -u root -p rtdb

Re: [rt-users] Tickets from other Ticketsystem

On Tue, Aug 19, 2014 at 05:36:04AM +, Eierschmalz, Bernhard wrote: we have one customer using its own ticket system. This customer sends us mails with an information about his own ticket in the subject. i.e. [PLUS.DE Ticket#PD077994] sometimes when this customer answers, he doesn’t

Re: [rt-users] Suddenly format of forwarded mails from RT is changing

On Tue, Aug 19, 2014 at 05:54:21PM +0530, Ajay Kumar wrote: We are using RT4.2.1. Suddenly,we are observing change in the RT behavior. What does 'suddenly' mean. What changes did you make. -kevin While sending mail via RT or forwarding mail via RT(sample mail appended). It is changing the

Re: [rt-users] Problem with signature per queue

Thanks for the reply! We´ve tried it with this template: Subject: Your request: {$Ticket-Subject} RT-Attach-Message: Yes { if ($Transaction-CreatorObj-Privileged) { $OUT .= Signature XY} } It works that the signature is in answer clients get per email - but when they reply to these mails

[rt-users] how do you write to syslog?

I'm in Custom Scrip and I can't get anything to show syslog I've this line in my scrip syslog(critical, Scrip: On Create Copy Custom Fields From Parent); and nothing shows in the syslog I dn't get it (so to speak) -- what am I doing wrong ? -- RT Training - Boston, September 9-10

Re: [rt-users] how do you write to syslog?

On 8/22/2014 12:03 PM, Al Joslin wrote: I'm in Custom Scrip and I can't get anything to show syslog I've this line in my scrip syslog(critical, Scrip: On Create Copy Custom Fields From Parent); and nothing shows in the syslog I dn't get it (so to speak) -- what am I doing

Re: [rt-users] RT 4.2.6 Cannot attach multiple attachments when opening tickets

Hi Kevin, Other than a few custom fields and RT-Extension-CommandByMail, it's a pretty generic install. Does the attachment functionality depend on anything related to Apache or any other configuration options? Thanks, On 8/22/2014 8:56 AM, Kevin Falcone wrote: On Thu, Aug 21, 2014 at

Re: [rt-users] Problem with signature per queue

It sounds like you might need to check that your NotifyActor config setting is false. On 23/08/2014 1:57 am, opolke o...@bumg.de wrote: Thanks for the reply! We´ve tried it with this template: Subject: Your request: {$Ticket-Subject} RT-Attach-Message: Yes { if